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I'm trying to help make an account for someone

I've been trying for the last hour and a half to help someone make a Microsoft account so we can play Minecraft together, but whatever email I use or browser that I use won't work at all. We have tried this on both of our computers and nothing is…

Microsoft Security | Microsoft Identity Manager
asked 2026-09-18T00:39:18.89+00:00
Scarlett Hall 0 Reputation points
answered 2026-09-18T00:39:37.51+00:00

AI answer

2 answers

New MS surface pro 12th edition BT capable keyboard will not work in non-BT mode. Please help.

I have tried all of the MS recommended steps to get my detachable keyboard for surface pro 12th edition (13in) to work in non-BT mode. Please advise.

Surface | Accessories | Surface Type Cover
asked 2026-09-17T17:39:08.7166667+00:00
Eric 0 Reputation points
answered 2026-09-18T00:38:38.5633333+00:00
S.Sengupta 32,541 Reputation points MVP Volunteer Moderator
1 answer

My outlook account was hacked

Recently I was victim of a hack from somewhere and lost access to my e-mail account (I am writing this from another). I have tried both recomended recovery methods and neither worked. I am at my last straws here because a lot of my things are linked to…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-17T23:20:50.1066667+00:00
micram200 laberge 0 Reputation points
answered 2026-09-18T00:36:07.5633333+00:00
Jeronimo Fuerte 46,305 Reputation points Independent Advisor
2 answers

Outlook send and receive email issue - outlook not connected

my outlook is not connecting to exchange server, so not able to send and receive email

Exchange | Exchange Server | Other
Exchange | Exchange Server | Other

A robust email, calendaring, and collaboration platform developed by Microsoft, designed for enterprise-level communication and data management.Miscellaneous topics that do not fit into specific categories.

1,651 questions
asked 2026-09-17T05:01:10.75+00:00
Seetharaman Venkataraman 0 Reputation points
commented 2026-09-18T00:32:40.57+00:00
Dora-T 1,050 Reputation points Independent Advisor
2 answers

Surface Pro 12inch slim pen 2 leaving dots on screen after i lift my pen

So, i'm a digital artist and I've been using a slim pen 2 for almost half a decade at this point. It's literally never given me a single problem before. Last november, I upgraded from my surface laptop studio to a surface pro because it's more portable…

Surface | Surface Pro | Performance and maintenance
asked 2026-02-12T17:22:17.5+00:00
Arin Martin 20 Reputation points
commented 2026-09-18T00:29:46.1666667+00:00
S.Sengupta 32,541 Reputation points MVP Volunteer Moderator
2 answers

I cannot receive emails from Pokemon center

I have received emails from Pokemon center in July but since then I haven't been able to receive any emails from Pokemon center or their newsletter. I have contacted them regarding this and they are saying it's not to do with their end. Please could you…

Outlook | Web | Outlook.com | Email
asked 2026-09-16T17:15:06.12+00:00
Thomas King 0 Reputation points
commented 2026-09-18T00:29:41.5666667+00:00
Hendrix-V 19,380 Reputation points Microsoft External Staff Moderator
1 answer

Activate 365

I have a 365 subscription. it was deactivated for some unknown reason. i need to reactivate it.

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-17T23:44:47.0766667+00:00
Cuyler Gibbons 0 Reputation points
answered 2026-09-18T00:22:59.9133333+00:00
Jeronimo Fuerte 46,305 Reputation points Independent Advisor
1 answer

Unable to get support for my brand new surface laptop keyboard!

I bought a brandnew surface for my job last year and used it for about 3 months before the company started provisioning company laptops for us. I began using the device again recently and the keyboard hardware failed. The device had been used less than…

Surface | Surface Laptop | Performance and maintenance
asked 2026-09-17T21:12:06.34+00:00
Julia 0 Reputation points
answered 2026-09-18T00:20:48.0333333+00:00
S.Sengupta 32,541 Reputation points MVP Volunteer Moderator
4 answers

Help Converting Publisher Files To PDFs

With publisher going away in October 2026, we desperately need a solution to easily convert THOUSANDS of publisher files into PDFs. I have looked through other forums and read that we could use the Microsoft script on PowerShell to convert the files.…

Microsoft 365 and Office | Publisher | For business
asked 2026-07-29T18:49:36.1966667+00:00
K9 Camo Companions 5 Reputation points
commented 2026-09-18T00:16:30.3+00:00
Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
1 answer

I can't share my 365 either the 5 family members

Use Microsoft's account support page and provide this concise summary: Microsoft 365 Premium subscription owner. Sharing dashboard shows "0 of 5 available subscriptions." Family members already appear in the sharing list. "Create…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-17T23:27:43.72+00:00
Eric Bach 0 Reputation points
commented 2026-09-18T00:13:48.6433333+00:00
Jeronimo Fuerte 46,305 Reputation points Independent Advisor
4 answers

How to Align Mail Merge Records for Double-Sided Name Badges in Word

I’m creating double-sided name badges in Microsoft Word using Mail Merge, with six badges per page. Page 1 contains each attendee’s name and other information. The merge fields and «Next Record» rules are working correctly on the first page, and all six…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-17T19:42:40.0466667+00:00
Jennifer Wicks 0 Reputation points
edited an answer 2026-09-18T00:13:13.9066667+00:00
Charles Kenyon 171.1K Reputation points Volunteer Moderator
0 answers

FileSavePicker after NotificationInvoked in an unpackaged Python Windows App SDK application

Hello again, Thank you for the clarification regarding AppNotificationManager, unpackaged desktop applications, Windows App Runtime Bootstrapper initialization, and NotificationInvoked. I would like to clarify a second, more specific part of the…

Windows development | Windows App SDK
asked 2026-09-17T19:14:56.81+00:00
Diogo Jorge Dias Pereria 20 Reputation points
edited the question 2026-09-18T00:12:23.5466667+00:00
Jay Pham (WICLOUD CORPORATION) 4,675 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Is Windows App SDK AppNotificationManager supported for an unpackaged native host?

Hello, I am an independent developer from Brazil working on a desktop software project. The scope of this question is specifically related to a Python 3.14-based, unpackaged Windows process using PyWinRT/WinUI3 projections to access Windows Runtime…

Windows development | Windows App SDK
asked 2026-09-17T18:44:17.5666667+00:00
Diogo Jorge Dias Pereria 20 Reputation points
edited the question 2026-09-18T00:12:03.0733333+00:00
Jay Pham (WICLOUD CORPORATION) 4,675 Reputation points Microsoft External Staff Moderator
1 answer

Voice Typer launcher won't stay open or keep settings.

Have to open it every time I use it, and it will not remember settings.

Windows Insider program | Apps on Insider preview
asked 2025-11-12T21:04:01.36+00:00
David Kelley 10 Reputation points
commented 2026-09-18T00:10:45.6033333+00:00
Peter 0 Reputation points
3 answers

Trying to enable Copilot for Cosmos DB.

Hi, I have developed a web application for a clinical trials company using an Azure web app service, and a Cosmos DB instance. The app is in production and they use it in their daily operations. However, they have recently requested the ability to query…

Azure Cosmos DB
Azure Cosmos DB

An Azure NoSQL database service for app development.

2,163 questions
asked 2026-09-16T10:04:00.0333333+00:00
Dylan Olney 140 Reputation points
commented 2026-09-18T00:10:43.88+00:00
kagiyama yutaka 5,570 Reputation points
3 answers

Can Send As a different alias address in OWA, but can't in Outlook using Managed list?

I am trying to send as a secondary smtp/alias, because we have different domains in use. O365, Hosted. When i send a mail with OWA the alias works perfectly. When i send from outlook desktop client i can choose my alias and it looks like its working but…

Outlook | Windows | Classic Outlook for Windows | For business
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2023-03-01T10:41:58.2733333+00:00
Brad Wooder 0 Reputation points
answered 2026-09-18T00:03:58.3833333+00:00
1 answer

This backend upgrade/provisioning state is blocking our PST migration

We are migrating our organization's email to Exchange Online and need to import PST files through Microsoft Purview. I need to assign the Exchange Online Mailbox Import Export role, but the tenant requires Organization Customization…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,419 questions
asked 2026-09-17T23:29:54.2033333+00:00
Brian Stutesman 0 Reputation points
edited an answer 2026-09-18T00:03:48.74+00:00
Teddie Dang 1,365 Reputation points Independent Advisor
2 answers

Exchange 2010 SBS POP3 Connector

****Exchange 2010 SBS POP3 Connector supports to download and distribute the mail from external pop3 mail servers. I have queries below. I am looking for answers from Technical Members.** 1. What is the new version in Exchange SBS. 2. The new version of…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,419 questions
Exchange | Exchange Server | Management
Exchange | Exchange Server | Management

The administration and maintenance of Microsoft Exchange Server to ensure secure, reliable, and efficient email and collaboration services across an organization.

8,202 questions
Windows for business | Windows Server | Devices and deployment | Set up, install, or upgrade
asked 2021-01-22T12:29:23.807+00:00
Amjed Ali 1 Reputation point
answered 2026-09-18T00:03:21.1666667+00:00
1 answer

Outlook.com Search Broken Across Web Clients and Devices

Every search query initiated in Outlook (Web Client and the New Outlook for Windows) immediately fails with the error message: "We can't complete your request right now." Troubleshooting Already Performed: Different browsers, DNS, computers,…

Outlook | Web | Outlook.com | Email
asked 2026-09-17T13:34:12.42+00:00
Itay Kariv 0 Reputation points
answered 2026-09-18T00:03:12.28+00:00
Chloe-V 13,450 Reputation points Microsoft External Staff Moderator
3 answers

Captions with pictures

How do I add captions that stay with pictures in word?

Microsoft 365 and Office | Word | Other | Windows
asked 2026-09-17T20:39:59.6266667+00:00
Janet Standeven 0 Reputation points
answered 2026-09-18T00:02:36.46+00:00
Charles Kenyon 171.1K Reputation points Volunteer Moderator