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Pin login disabled for 2 hours, same problem after 3 hours, no option to forget pin

Unable to logon, pin login disabled, no option for forgot pin. Retried after 3 hours or even next day same problem. No option to change login method

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-16T19:30:22.69+00:00
Alan Bulmer 0 Reputation points
commented 2026-09-21T06:52:04.9833333+00:00
Jeronimo Fuerte 46,390 Reputation points Independent Advisor
1 answer

How to talk to a human being in support

I have been locked out of an MSOffice Business subscription since it transferred from trial to renewal subscription. My "business advisor" has not responded to emails or telephone calls since my subscription started. I was never able to set…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-21T06:30:22.31+00:00
seanmcistanbul 0 Reputation points
edited an answer 2026-09-21T06:50:34.7433333+00:00
Dora-T 1,130 Reputation points Independent Advisor
1 answer

Investigate a billing charge

I have an unknown billing charge on my creditcard : Microsoft-G[Moderator note: Personally Identifiable Information removed]

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-21T08:41:13.0466667+00:00
Roeland Van Dender 0 Reputation points
commented 2026-09-21T06:43:31.0133333+00:00
Stefan Blom 353.6K Reputation points MVP Volunteer Moderator
1 answer

Error 399287 MFA SMS verification failed

Hello,   I am locked out of my Microsoft 365 E5 Developer Sandbox tenant.   I know the administrator password, but SMS is the only MFA method registered for the Global Administrator account.   SMS verification fails with:   Error Code: 399287   I am the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-21T06:37:44.23+00:00
CUONG NGUYEN 0 Reputation points
answered 2026-09-21T06:42:56.1966667+00:00
Jayden-P 3,045 Reputation points Independent Advisor
2 answers

Teams audio not working on calls with one specific user

Hi! I have a weekly call with a coworker, and anytime we get on the call we can't hear each other. Our audio is working perfectly fine on other calls. We've checked to make sure the right microphones and speakers are connected. We've even tried to call…

Microsoft Teams | Microsoft Teams for business | Other
asked 2024-10-29T22:14:03.0266667+00:00
Anonymous
answered 2026-09-21T06:39:15.8033333+00:00
Akanksha Chauhan 0 Reputation points
2 answers

Family Link - unable to add child PC. Error: "Oops, something went wrong..."

I have two devices added to Family Link for my son and can view activity etc. perfectly well. I am trying to add a third following the instructions (on my PC): Settings - Accounts - Family - Your Family - Sign in Sign in with my Microsoft account is…

Windows for home | Windows 11 | Family and online safety
asked 2026-09-14T08:53:10.6333333+00:00
Tim091 0 Reputation points
commented 2026-09-21T06:38:36.41+00:00
Kai-H 27,480 Reputation points Microsoft External Staff Moderator
1 answer

Blank word document on iphone

I recently opened a document on my Iphone, only to find it blank. I am able to use the read aloud function in Word on my phone with the blank document. When I open the same document on my computer, I can see everything. How can I fix this?

Microsoft 365 and Office | Word | For home | iOS
asked 2026-09-15T00:20:48.7633333+00:00
Sam G 0 Reputation points
commented 2026-09-21T06:34:49.23+00:00
Norah-L 11,410 Reputation points Microsoft External Staff Moderator
3 answers

Excel Add-In Error

There seems to be an Excel Add-in error in the app for Windows. Despite restarting, refreshing, signing out, updating to latest version, deleting WEF files incase of cache issues, switching between accounts -- none of them seem to work. Interestingly,…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-17T06:17:22.4866667+00:00
S 0 Reputation points
commented 2026-09-21T06:32:54.09+00:00
Kai-H 27,480 Reputation points Microsoft External Staff Moderator
1 answer

No longer have access to phone with Authenticator, and no idea who Global Admin is

Two problems, No longer have access to phone with authenticator app to be able to confirm sign in to advanced security settings for a bunch of our work/organisation emails. Can't even access/login to 365 Admin Center as no email we have access to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-21T02:59:18.2633333+00:00
Michael Rogers 0 Reputation points
answered 2026-09-21T06:17:59.84+00:00
Jade Ng 15,855 Reputation points Microsoft External Staff Moderator
2 answers

Camera not detecting

My pc will not automatically detect my camera unless I unplug it and plug it back in

Windows for home | Other | Devices and drivers
asked 2026-09-20T15:51:15.15+00:00
Anthony Di Campli 0 Reputation points
answered 2026-09-21T06:14:53.1266667+00:00
Kapil Arya 38,491 Reputation points Volunteer Moderator
2 answers

how do i log into skype

How do I log into skype to redeem credit? Not sure the email I got from Skype is not fraud.

Microsoft Teams | Microsoft Teams Free | Sign up and Sign in | Sign in
asked 2025-09-21T04:40:06.5366667+00:00
Kenneth bedrosian 0 Reputation points
answered 2026-09-21T06:14:47.9733333+00:00
Ruwim.B 6,905 Reputation points Volunteer Moderator
2 answers

No audio device is installed

How to fix the problem when no audio device is installed

Windows for home | Other | Devices and drivers
asked 2026-09-20T16:32:02.7266667+00:00
Paz Tomey 5 Reputation points
answered 2026-09-21T06:13:58.7333333+00:00
Kapil Arya 38,491 Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

OneDrive vs my Backup program - how to fix this mess

I'll try to be brief: I started OneDrive accidently last summer. It screwed up some paths for my Digital Audio Workstation, so I turned it off. So I thought. Well, evidently it's still running. I recently purchased a backup program and pointed…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-03-08T23:35:19.36+00:00
D Kirby 45 Reputation points
commented 2026-09-21T06:13:06.47+00:00
Jeff 0 Reputation points
1 answer One of the answers was accepted by the question author.

Why is my daily streak protection decrease everyday?

Why is my daily streak protection decrease everyday despite i did all the streak activities on the previous day?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,445 questions
asked 2026-09-20T17:40:39.57+00:00
Khoa 20 Reputation points
accepted 2026-09-21T06:05:53.4033333+00:00
Khoa 20 Reputation points
1 answer

Recurring Webinars

I'm trying to create recurring events that members of my org can register + attend. I know this isn't currently an option... but am I able to at least re-use a registration link? I want to have 1 link where people can sign up for upcoming events, let…

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-09-17T23:08:23.21+00:00
ruben 0 Reputation points
commented 2026-09-21T06:03:22.6933333+00:00
Jade Ng 15,855 Reputation points Microsoft External Staff Moderator
1 answer

Outlook (PWA)

Dear All, I am using Outlook 365 but the icon shortcut is Outlook (PWA). What is PWA means? I have 2 questions: I am living in Greece so Language and Country are set to Greece/Greek. All the Outlook appears in Greek language. But I want to keep my…

Outlook | Web | Outlook.com | Email
asked 2026-03-15T13:11:00.45+00:00
Demetrius Karantinopoulos 95 Reputation points
answered 2026-09-21T06:02:42.3366667+00:00
Tippawan Kongdit 0 Reputation points
2 answers

camera wont work

get a messsage saying 2 apps are blocking it but i dont know which onew

Windows for home | Windows 11 | Apps
asked 2026-09-21T05:06:17.14+00:00
Karen Sims 0 Reputation points
answered 2026-09-21T05:51:59.8866667+00:00
Thileep Kumar 4,220 Reputation points Independent Advisor
1 answer

Data Protection / Tenant Recovery request — sole Global Admin MFA lockout on a different tenant

Hi Good afternoon, I cannot access the admin center of my production tenant. Please route this to the Microsoft 365 Data Protection / Tenant Recovery team.  Affected tenant: amsconllc.com (American SAP Consulting LLC) Affected account: [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-20T23:41:56.91+00:00
Reza Saee 0 Reputation points
edited the question 2026-09-21T05:41:08.0666667+00:00
Doris V 1,700 Reputation points Microsoft External Staff Moderator
1 answer

i cant make purchases

i have not been able to buy any robux or minecoins. even after doing all the steps suggested it still does not work.

Windows for home | Windows 10 | Microsoft Store
asked 2026-05-10T17:10:33.56+00:00
Casper 0 Reputation points
commented 2026-09-21T05:37:15.0833333+00:00
JuliaMarvin 22,915 Reputation points Volunteer Moderator
1 answer

Is there a DPA that covers Microsoft Ajax CDN?

What privacy terms govern Microsoft Ajax CDN? Is there a DPA that covers Microsoft Ajax CDN?

Microsoft 365 and Office | Other
asked 2026-09-02T05:09:01.2566667+00:00
Marissa de la Rosa 0 Reputation points
edited the question 2026-09-21T05:31:54.6533333+00:00
Jay Pham (WICLOUD CORPORATION) 4,675 Reputation points Microsoft External Staff Moderator