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Dictation not working Word Desktop app

Dictation is not working in the Word Desktop app. User keeps getting an "Oops, there was a problem with Dictation. There is a problem with your microphone. Office cannot start capturing audio from the microphone." error. This is with the…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-18T15:29:41.88+00:00
NM 0 Reputation points
commented 2026-09-20T00:43:40.5366667+00:00
Ivory 1,745 Reputation points Independent Advisor
1 answer

try to install ms office it say retry

i am using windows 10 i removed office 365 from my computer and try to install once again it says retry

Microsoft 365 and Office | Word | For education | Windows
asked 2026-09-18T19:26:13.79+00:00
Subhom Das 0 Reputation points
commented 2026-09-20T00:42:59.5033333+00:00
Ivory 1,745 Reputation points Independent Advisor
1 answer

My account has been hacked, need help ASAP1

We have received multiple emails in our organization where the user is pretenting to be an owner of the business, the email look and sound like the owner-- All asking for sensitive information I need immediate support please!

Outlook | Web | Outlook on the web for business | Security
asked 2026-09-18T20:14:46.2566667+00:00
Kayla Delgado 0 Reputation points
edited an answer 2026-09-20T00:41:37.29+00:00
Ivory 1,745 Reputation points Independent Advisor
2 answers

phone link broke, existing mobile device missing in settings>mobile device, add device button does nothing, phone link says it's unable to connect my devices, says to reset app in settings but app is missing in the apps section of windows settings

phone link broke existing mobile device missing in settings>mobile device add device button in the same setting page does nothing phone link says it's unable to connect my devices, says to reset app in settings but phone link is missing in the apps…

Windows for home | Windows 11 | Connect Phone and PC
asked 2026-08-29T22:31:09.7133333+00:00
Dorian L 10 Reputation points
commented 2026-09-20T00:36:35.1133333+00:00
Jacob Cobbins 0 Reputation points
1 answer

I think I have been scammed. Is 1-800-857-9181 a legitimate number for Microsoft tech support?

I was searching online how to fix issue with my printer not recognizing my scanner. A tech came on & started going through my computer saying I had an infected ip address. He was to fix it but wanted to charge $199.00. I told him I didn’t understand…

Windows for home | Windows 11 | Security and privacy
asked 2026-09-19T23:01:00.0533333+00:00
Marshall Hall 0 Reputation points
edited an answer 2026-09-20T00:29:01.9766667+00:00
Brian Tillman 27,215 Reputation points Independent Advisor
2 answers

My current personal 365 family subscription

My daughter's subscription has expired, and I don't want to renew it because I purchased a family subscription. I invited her to use it, but she couldn't after several attempt. How can she join the family subscription so she can do her school work very…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-16T23:17:51.6733333+00:00
Chima Ilechukwu 0 Reputation points
commented 2026-09-20T00:26:35.7566667+00:00
Ian-T 12,830 Reputation points Microsoft External Staff Moderator
1 answer

Digital locker key not recogized

I bought 6 subscriptions in 2022. I have used 3 or 4 of them. I clicked on the link to retrieve 1 subscription, and get the screens below that says the Company store has moved. My email is no longer recognized at this new site. I bought this through…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-18T23:12:05.03+00:00
Camille Ganir 5 Reputation points
commented 2026-09-20T00:24:56.1266667+00:00
Tigern1974 0 Reputation points
1 answer

Outlook search function broken only one specific email

My outlook email search function is resulting in "your request can't be completed right now" whenever i attempt to search for an email and nothing else. I've already attempted to fix it by using a different browser, clearing cache, using incog,…

Outlook | Web | Outlook.com | Email
asked 2026-09-17T20:22:32.3466667+00:00
Taufiq Moosa 0 Reputation points
commented 2026-09-20T00:18:44.29+00:00
Chloe-V 13,450 Reputation points Microsoft External Staff Moderator
1 answer

All my emails are going into the junk

All my emails are going into my junk box. With this issue I have started getting over 200 emails a day all going into my junk. I have followed the step by step online process with no success Check Junk Email Settings Sign in to…

Outlook | Web | Outlook.com | Email
asked 2026-09-17T15:30:09.72+00:00
Deborah Kanduch 0 Reputation points
commented 2026-09-20T00:10:10.8833333+00:00
Chloe-V 13,450 Reputation points Microsoft External Staff Moderator
2 answers

Outlook app for my personal hotmail account not working at all on my Mac OS Tahoe 26.6.2

Just tried to log on to check my emails on Sept 17 '26 and my Outlook app for my one personal hotmail account was not working at all on my Mac OS Tahoe 26.6.2. My MacOS did update about 2 days ago. I can't do anything on the Outlook App, can't toggle the…

Outlook | MacOS | Legacy Outlook for Mac | For home
asked 2026-09-17T15:20:28.8166667+00:00
Laura S 0 Reputation points
commented 2026-09-20T00:09:33.5833333+00:00
Chloe-V 13,450 Reputation points Microsoft External Staff Moderator
2 answers

Headphones play through speakers and headphones

When I have headphones plugged in, I expect the sound to only come through there. Instead, the sound comes through the headphones and the laptop speakers both. How can I stop the sound from coming through the speakers?

Windows for home | Windows 11 | Settings
asked 2026-09-19T23:35:24.1366667+00:00
John B 0 Reputation points
answered 2026-09-20T00:08:39.7166667+00:00
Ivan B 124.5K Reputation points Independent Advisor
1 answer

finding my identifier when it says some settings are controlled by the system administrator....which is me.

I want to find the identifier on my computer, but when I go to bitlocker settings I get a message that says some settings are managed by your system administrator....which is me. how can I log in as an administrator to find this information?

Windows for home | Windows 10 | Security and privacy
asked 2026-09-19T23:01:05.92+00:00
debd 0 Reputation points
answered 2026-09-20T00:08:13.2033333+00:00
SD - IA 180K Reputation points Independent Advisor
1 answer

SHARING Outlook Calendar with Samsung Phone

This problem has been ongoing now for years and today I've had enough of it. I use Samsung Calendar on my Samsung Galaxy S25 FE & have my outlook calendar attached to it. Under my calendar where it says EAS (then my hotmail account) I have 5,000…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-17T13:12:41.3833333+00:00
Rach L 0 Reputation points
commented 2026-09-20T00:07:43.15+00:00
Chloe-V 13,450 Reputation points Microsoft External Staff Moderator
2 answers

Need New Outlook Back

I've been using New Outlook for several months now. Everything was fine when I went to bed last night, but this morning, when I opened Outlook on my Mac, it's the "Legacy" version. When I click the toggle button to turn it off, I get a…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-17T12:38:29.2066667+00:00
Christine Wilson 0 Reputation points
commented 2026-09-20T00:06:55.4833333+00:00
Chloe-V 13,450 Reputation points Microsoft External Staff Moderator
1 answer

clipchamp has stopped editing audio correctly when spliced - never faced this issue ever

I have been submitting this feedback repeatedly because I have been reporting the same issue for the past week, but there has been no response or apparent fix. Issue: When I split and delete an unwanted section of audio, Clipchamp also removes or skips…

Microsoft 365 and Office | Clipchamp | Other
asked 2026-09-19T22:57:35.8666667+00:00
psy bug 0 Reputation points
answered 2026-09-20T00:06:45.5166667+00:00
SD - IA 180K Reputation points Independent Advisor
1 answer

How to fix booting freeze on Surface Pro 9

Please help! As of one week ago, my surface pro nine was completely fine and working just like always as it has for two years. Like always there’s usually a routine update so I let my computer restart and let it update. During the update my screen froze…

Surface | Surface Pro | Performance and maintenance
asked 2026-08-16T21:45:01.0333333+00:00
Ben Weyer 0 Reputation points
commented 2026-09-20T00:06:40.8666667+00:00
S.Sengupta 32,541 Reputation points MVP Volunteer Moderator
2 answers

Reinstall OneDrive on Laptop

I deleted OneDrive and need to reinstall to get my photos

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-19T23:39:13.0833333+00:00
THarrington-0952 0 Reputation points
answered 2026-09-20T00:01:36.43+00:00
Jose Benjamin Solis Nolasco 12,691 Reputation points Volunteer Moderator
2 answers

Request for changing my legal name in MS AZ-104 exam (30 Oct 2026)

To whom it may concern, I plan to take MS AZ-104 exam on 30 Oct 2026. My candidate name is Chihyong Kim due to my work email address information input for registering it thru Microsoft ESI in the past. (eg: ******@mail.mil) The correct legal name…

Community Center | Not monitored
asked 2026-09-18T20:53:02.2833333+00:00
Ji Hyung Kim 0 Reputation points
commented 2026-09-19T23:57:28.1633333+00:00
Ji Hyung Kim 0 Reputation points
4 answers

Windows 10 will not boot up, stuck on black screen, no access to Safe Mode, Advanced Recovery, and cmd prompt

The problem started when the PC was improperly shut down when I was fixing a fan. It would still boot up at this time but it was stuck in the Windows Automatic Repair loop. I tried System Restore to no avail so I seek out tutorials, assuming the problem…

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2022-11-28T14:57:28.43+00:00
ßläçk Hëàrt 1 Reputation point
commented 2026-09-19T23:51:53.8566667+00:00
Andrew Kennedy 0 Reputation points
2 answers

Password key and device

******@gmail.com, This is the account I originally used, but I can't log in because I reset my computer. It says I need a password key and device. I hope my account can be restored to email verification login.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-19T22:38:42.66+00:00
ONZU H 0 Reputation points
answered 2026-09-19T23:47:37.34+00:00
Jose Benjamin Solis Nolasco 12,691 Reputation points Volunteer Moderator