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Microsoft needs to delete my old email address of ******@q.com; settings does not allow

My email provider no longer supports the old domain as of October 2025; I changed the email address from ******@q.com to ******@myctl.net. In my settings I cannot delete ******@q.com from Microsoft and MS continues to want to send emails to that…

Outlook | Web | Outlook.com | Email
asked 2026-09-18T23:14:09.79+00:00
Carol Pickens 0 Reputation points
answered 2026-09-18T23:49:32.28+00:00
EmilyS726 269K Reputation points Independent Advisor
2 answers

An email I was sending to people I know got blocked

I sent an email to my contacts and outlook would not send it. How do I correct this? It is an important email that needs to go out. It is not spam. Everyone it is going to knows me personally. I need it addressed ASAP. Please let me know what to do,…

Outlook | Web | Outlook.com | Email
asked 2026-09-18T19:46:58.86+00:00
Kevin Paterson 0 Reputation points
answered 2026-09-18T23:48:41.03+00:00
Brian Tillman 27,130 Reputation points Independent Advisor
1 answer

Can't get Outlook to Open on my Mac

I have the basic 365 plan and I use outlook to get my emails. It stopped working and I can't get it to open on my Mac. Here are the particulars when I try and refresh my license: Microsoft Device ID: 32162050-7DE8-59B9-84CE-BA15CCACC220 Microsoft…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-18T23:02:56.59+00:00
John Morgan 0 Reputation points
answered 2026-09-18T23:41:22.32+00:00
Jeronimo Fuerte 46,300 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

what is the email limit on bulk emails in outlook desktop app

What is the daily limit for sending emails and bulk emails from outlook desktop app? What is the limit on outlook 365?

Outlook | Windows | New Outlook for Windows | For education
asked 2026-01-21T13:51:01.07+00:00
Mandie Finkelstein 20 Reputation points
commented 2026-09-18T23:41:14.7833333+00:00
Robin Poulose Edapilly 231 Reputation points Microsoft External Staff
1 answer

What do I need to do?

I'm sorry, I'm having trouble responding to requests right now. Let's try this again in a bit. Why is this the only message I am getting from copilot?

Microsoft Copilot | Other
asked 2026-09-17T19:10:52.6766667+00:00
Melissa Alexander 0 Reputation points
commented 2026-09-18T23:40:05.74+00:00
Emma1-N 13,315 Reputation points Microsoft External Staff Moderator
1 answer

Repeated Crashing. Here's what codes said: Your laptop is repeatedly crashing, and Windows is automatically restarting afterward. I checked its actual event logs: - 17 crashes since September 2, all reporting 0x0000018B — SECURE_KERNEL_ERROR.

Your laptop is repeatedly crashing, and Windows is automatically restarting afterward. I checked its actual event logs: 17 crashes since September 2, all reporting 0x0000018B — SECURE_KERNEL_ERROR. Two crash reports today, at 9:13 a.m. and 1:53 p.m. …

Windows for business | Windows 365 Business
asked 2026-09-18T22:09:25.3533333+00:00
Trevor Fuhriman 0 Reputation points
answered 2026-09-18T23:39:42.2166667+00:00
Hoang Le 6,110 Reputation points Independent Advisor
6 answers

Outlook.com and hotmail both use the same login but can't get hotmail email

Installed clean copy of Windows 11. Ran Outlook and it couldn't login to my hotmail account, said it couldn't find it and to create a new account. I had hotmail open on my phone and was getting email. But I created a new outlook account using the…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-16T18:11:22.4+00:00
Philr 0 Reputation points
answered 2026-09-18T23:38:23.9166667+00:00
Brian Tillman 27,130 Reputation points Independent Advisor
3 answers

Just purchased MS Office 2024 and can't save or save as any documents

I have a MacBook M1. I've made sure that the apps have access to all folders. I've re-installed twice. I have plenty of storage [Apple's equivalents to the MS apps all work fine]. I'm running Tahoe as no other upgrade options are listed. VERY Frustrated.…

Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked 2026-09-18T21:37:25.1966667+00:00
audioguy 0 Reputation points
commented 2026-09-18T23:37:34.6033333+00:00
Jeronimo Fuerte 46,300 Reputation points Independent Advisor
1 answer

Email not recognised

I have bought Minecraft java and bedrock TWICE IN THE LAST 5 MONTHS!!!!, every time I log out and try to log in it says that the email is not valid! I have been playing Minecraft for over 7 years and this is unacceptable! I have enough evidence to file a…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-18T22:10:12.6266667+00:00
Daniel Keetley-Smith 0 Reputation points
answered 2026-09-18T23:28:11.7733333+00:00
Jeronimo Fuerte 46,300 Reputation points Independent Advisor
1 answer

unable to log into microsoft defender

i am using my own account but i am unable to use the microsoft defender and no link or help to fix is available on the screen.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-18T22:41:18.0833333+00:00
sunku anand 0 Reputation points
answered 2026-09-18T23:24:36.9933333+00:00
Jeronimo Fuerte 46,300 Reputation points Independent Advisor
3 answers

Email deleting issues in Hotmail

Hello, Maybe someone can help me. I seem to be having issues deleting emails in Outlook/Hotmail and Yahoo. When I try to delete more than a few emails, let's say 10, it freezes up, and anything that you click will not work- not even the Delete button or…

Windows for home | Other | Email and communications
asked 2026-09-16T22:42:43.2266667+00:00
RICHARD HILL 0 Reputation points
commented 2026-09-18T23:16:01.5533333+00:00
Jeronimo Fuerte 46,300 Reputation points Independent Advisor
1 answer

I need to cancel a Minecraft realms subscription but I no longer have access to the account because my email to that account was deleted

I can't cancel my realm subscription because I can't sign into that account anymore due to the email used being deleted

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-18T20:36:58.7333333+00:00
Andy Su 0 Reputation points
answered 2026-09-18T23:11:23.39+00:00
Gérard Oomens 132K Reputation points Volunteer Moderator
1 answer

Subscription support

I have attempted to call customer support multiple times to speak to someone about a subscription charge. I need a call back at -removed for privacy-. My name is Julia Jeffries. I do not have a laptop nor do I pay for a subscription. I attempted to give…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-18T20:38:00.2266667+00:00
Julie Jeffries 0 Reputation points
answered 2026-09-18T23:09:58.8366667+00:00
Gérard Oomens 132K Reputation points Volunteer Moderator
3 answers

Sysprep failed on windows server getting below error for cloning server

Error SYSPRP Package Microsoft.Windows.SecondaryTileExperience_10.0.0.0_neutral_cw5n1h2txyewy was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image. Error SYSPRP Failed to remove apps…

Windows for business | Windows Server | Devices and deployment | Set up, install, or upgrade
asked 2026-03-10T07:49:56.3533333+00:00
Bashavali Shaik (External) 0 Reputation points
commented 2026-09-18T23:08:09.9866667+00:00
Mathieu De Ruyck 5 Reputation points
3 answers

Windows 11

[2026-09-18 17:30:01.880] Passed: InternetConnectivity [2026-09-18 17:30:04.585] Passed: EndpointReachability Passed URL: https://aka.ms/ Attempts Made: 1 Used Ipv4: 1 HTTP Status Code: 302 Response Time: 370 Passed URL: https://learn.microsoft.com/…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-09-18T22:33:40.6166667+00:00
Ian Moran 0 Reputation points
answered 2026-09-18T23:05:50.9633333+00:00
EmilyS726 269K Reputation points Independent Advisor
2 answers

local network access to new computer

I have just set up my new widows 11 home pc. I set it up in my local area network and it is visible on both the old and new pc under network. when I open up the new computer from the old pc it only display the user named default and not the new user I…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-18T22:28:27.79+00:00
Miriam Forbes 20 Reputation points
edited an answer 2026-09-18T23:02:53.58+00:00
Ivan B 124.5K Reputation points Independent Advisor
1 answer

Bitlocker identificaton

I dont no the recovery key for my bit locker on my computer.

Windows for home | Other | Security and privacy
asked 2026-09-18T22:31:24.1766667+00:00
Grant Garrett 0 Reputation points
answered 2026-09-18T23:02:29.8933333+00:00
EmilyS726 269K Reputation points Independent Advisor
2 answers

Struggling with failed signing. Please help!

My subscription was paused and re-enabled today (18 Sep 2026). Since then, every signing request to my Artifact Signing account (East US, Basic) fails: Azure.RequestFailedException: Service request…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,318 questions
asked 2026-09-18T16:43:02.23+00:00
HVWOLF 0 Reputation points
answered 2026-09-18T22:58:12.14+00:00
Dawn-MSFT 80 Reputation points Microsoft Employee
2 answers

Link to Google Shared Drive file

How do I insert a link in a Word document to a file on my organization's Google Shared drive? The MS Word "Add a Place" function doesn't show the shared drive and I am not sure how to add it manually.

Microsoft 365 and Office | Word | For education | Windows
asked 2026-03-02T00:37:48.4533333+00:00
Douglas Howell 5 Reputation points
commented 2026-09-18T22:56:42.8233333+00:00
1 answer

Support for OneNote

I have tried for hours to get support and keep getting sent back to the same unhelpful Support Assistant. My OneNote will not sync with my new iPhone. I have tried all of the suggestions given and it still does not work. I would very much like to speak…

Microsoft 365 and Office | OneNote | For home | iOS
asked 2026-09-18T22:53:30.96+00:00
Cynthia Copland 0 Reputation points
answered 2026-09-18T22:53:47.0733333+00:00

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