678 questions
3 answers
Microsoft BitLocker recovery key
My PC showed a dark screen after signing in. However after going thru all the necessary ways to get the screen back, I got stuck on Microsoft BitLocker recovery key. I do not remember this unique 48-digit numerical password. How can I know. Many…
Windows for home | Other | Recovery and backup
asked
2026-09-13T08:34:06.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 78%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENF%3C/text%3E%3C/svg%3E)
Nick Fernandes
0
Reputation points
answered
2026-09-13T09:07:09.3333333+00:00
DaveM121
933.5K
Reputation points
Independent Advisor
3 answers
when I try to open a document there is a message preventing me
Why is there a message when I try to open a document: ' Word has run into an error that is preventing it from working correctly'
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,783 questions
asked
2026-09-13T08:33:11.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 48%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Brian Lambert
0
Reputation points
answered
2026-09-13T09:05:02.3866667+00:00
DaveM121
933.5K
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
LOST MEDIA FOUND
I found that in Search (IN C:\Windows) It that even lost media?
Windows for home | Windows 11 | Files, folders, and storage
11,721 questions
asked
2026-09-13T07:51:12.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 34%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Duy Nguyễn
245
Reputation points
accepted
2026-09-13T09:04:04.1233333+00:00
Duy Nguyễn
245
Reputation points
1 answer
can't access my account
Hello, Please I need help to open a ticket for my case. I changed the phone, and I can't access the admin portal anymore. Here in Saudi Arabia, the support is very bad and the AI they are using to answer the phone is very ugly. Please can someone…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,165 questions
asked
2026-09-13T08:21:09.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 46%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Naif
0
Reputation points
answered
2026-09-13T08:59:40.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 6%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Michelle Nguyen
1,510
Reputation points
Independent Advisor
2 answers
Second internal hdd-its capacity decreased for no apparent reason
My laptop has two internal drives an ssd that installed the programs and os and a hdd that i use for saving documents and media files.The hdd had capacity 41 GB at last Sunday 6/9/20206 and now have 35 gb wihtout download any large file.Do you what…
Windows for home | Windows 11 | Settings
10,092 questions
asked
2026-09-10T06:14:05.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 51%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Βασίλης Νικολόπουλος
75
Reputation points
commented
2026-09-13T08:59:25.0966667+00:00
GsN5034 - IA
77,095
Reputation points
Independent Advisor
2 answers
Request to Recover My Lost MTA Certificate / Access to Old Certification Record
Hello Microsoft Credentials Support Team, I would like to request assistance in recovering my Microsoft Technology Associate (MTA) certification record/certificate. I previously obtained an MTA certification, but I no longer have access to the email…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,941 questions
asked
2026-09-13T03:35:36.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 57.99999999999999%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
AYUNDA LINTANG MEILANI
5
Reputation points
answered
2026-09-13T08:56:47.0866667+00:00
Julian Sharp
43,441
Reputation points
1 answer
Uninstall/Reinstall Microsoft 365 Personal
I have Error Code 0xc000007b. How do I Uninstall and Reinstall Office
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,519 questions
asked
2026-09-13T08:21:13.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 66%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Sean Godfrey
0
Reputation points
answered
2026-09-13T08:53:48.5633333+00:00
DaveM121
933.5K
Reputation points
Independent Advisor
0 answers
Azure wants 6 digits code but Authenticator generates 8 digits Details
I'm trying to login into my Azure account but it wants a 6-digit code from Microsoft Authenticator but Authenticator generates a 8-digit code. I tried to remove my account from Authenticator, remove and create password, turn on and off 2-factor…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,230 questions
asked
2026-09-13T08:51:06.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 84%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alex Cynyca
0
Reputation points
asked
2026-09-13T08:51:06.43+00:00
Alex Cynyca
0
Reputation points
2 answers
My Location
When I ask to find my Location..It gives an address states away where I've never been. I don't know if I'm being hacked or what.
Windows for home | Windows 11 | Accounts, profiles, and login
10,121 questions
asked
2026-09-13T08:05:29.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 69%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Barb Giambrone
0
Reputation points
answered
2026-09-13T08:40:00.1633333+00:00
DaveM121
933.5K
Reputation points
Independent Advisor
2 answers
Account Hacked
My account has been hacked and the credit card linked to it has started to be charged by Microsoft for some thing. The credit card company are telling me I need to speak with Microsoft but I can’t get through to anyone and I’m waiting on a response via…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,173 questions
asked
2026-09-13T07:22:37.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 24%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jonathan Haggarty
0
Reputation points
commented
2026-09-13T08:23:32.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 24%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Diana Mariz
10,925
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Can I delete the registry key under Software\Microsoft\Registration?
I just deleted some of the subkeys in the folder under Software\Microsoft\Registration because they were for a deleted app that was still showing up in File Explorer under Open With. Can I delete the parent folder, Registration?
Windows for home | Windows 11 | Settings
10,092 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 44%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
3 answers
Microsoft Rewards and Email change related.
**So i would like to keep things pretty straightforward. I lost access of the email id with which this very account of mine was made. The phone which this one is logged in, is dead and not working anymore. And i have around 31k MS REWARDS points, so is…
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,384 questions
asked
2026-09-13T04:47:50.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 44%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
Naman Gladiator007
0
Reputation points
answered
2026-09-13T08:14:00.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 15%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOI%3C/text%3E%3C/svg%3E)
Onyx Is here
4,930
Reputation points
Independent Advisor
2 answers
Recover my MS surface laptop studio
I have a MS Surface Laptop Studio and it runs all kind of login issues these day. After working with MS support, it ended up starting up with "Boot error: Couldn't find a bootable operating system. Check the boot configuration to try to fix this:…
Windows for home | Windows 11 | Recovery and backup
5,780 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 14.000000000000002%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXW%3C/text%3E%3C/svg%3E)
2 answers
my account says it isn't active
I have a microsoft account that I have used for several years and am billed for monthly, currently my account won't let me do anything but view documents. This problem has just started in the past few weeks, it has occurred in excel and word. I have…
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,059 questions
asked
2026-09-10T03:36:03.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 17%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
matt nelson
0
Reputation points
commented
2026-09-13T08:12:32.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
26,950
Reputation points Microsoft External Staff
Moderator
2 answers
My group E-Mail is suddenly called spam
I have been sending a group e-mail to the same group for about ten years and just within the past week has Hotmail decided that my e-mails are spam and refused to deliver them to the addressees. The group has grown to about 18 people but the problem…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,866 questions
asked
2026-09-12T01:38:50.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 53%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Charles Glass
0
Reputation points
commented
2026-09-13T08:11:35.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,015
Reputation points Microsoft External Staff
Moderator
3 answers
Adobe Acrobat is not converting documents into PDF's
My Adobe Acrobat is not converting my Word documents into PDF's. Please fix this issue.
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,176 questions
asked
2026-09-12T01:22:43.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 16%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Rev. Dr. Sonia King
0
Reputation points
commented
2026-09-13T08:11:25.15+00:00
Thomas4-N
22,015
Reputation points Microsoft External Staff
Moderator
1 answer
I can not open outlook office 365
When I open ms365 office, outlook, I am being asked to sign in and sign in fails
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,176 questions
asked
2026-09-10T04:54:12.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 78%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Joel Galvin
0
Reputation points
commented
2026-09-13T08:10:58.39+00:00
Kai-H
26,950
Reputation points Microsoft External Staff
Moderator
2 answers
Embedding a if formular with a sum formular
I want to embed a questions if B4 and B6 are empty then add all the correct cells in B6 thru Q6 compared to B4 thru Q4 otherwise show a 0
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,932 questions
asked
2026-09-11T23:17:05.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 28.000000000000004%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Ronnie Jordan
0
Reputation points
commented
2026-09-13T08:10:49.79+00:00
Thomas4-N
22,015
Reputation points Microsoft External Staff
Moderator
2 answers
Complete loss of Excel Workbook
Good morning. I had an Excel workbook on the system called 'day share trading'. I used it regularly. Yesterday I went to use it, and it has completely disappeared, including the short cut. i have looked in the recycle bin etc., followed all the…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,932 questions
asked
2026-09-09T23:28:50.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 25%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFG%3C/text%3E%3C/svg%3E)
Frank Granziera
0
Reputation points
commented
2026-09-13T08:10:01.3366667+00:00
Kai-H
26,950
Reputation points Microsoft External Staff
Moderator
2 answers
Why is copilot for powerpoint refusing to use the specific skill written for it by copilot
It keeps overriding my explicit instructions and making it up instead. I literally telling it when to work, what template to use, how to execute and it is ignoring all of it.
Microsoft Copilot | Other
2,167 questions
asked
2026-09-11T02:30:08.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 99%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA3%3C/text%3E%3C/svg%3E)
AlesandraBlakeston-3369
0
Reputation points
commented
2026-09-13T08:08:30.21+00:00
Thomas4-N
22,015
Reputation points Microsoft External Staff
Moderator