Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
12,360 questions
43 answers
Why is Windows Update "2025-07 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5062553)" continuously failing to update successfully
Why is Windows Update "2025-07 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5062553)" continuously failing to update successfully On 11-Jul-2025, after several attempts I managed to get the above update downloaded and…
Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked
2025-07-14T03:35:20+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked
2025-07-21T21:12:00.6766667+00:00
Anonymous
43 answers
"Account Creation has been blocked" - can't create new Microsoft child account
Hi there - I am hoping for some advice to resolve an issue where I cannot create a new Child email account to add to my 365 premium family subscription. The following error message appears on the Family Safety app on my mobile device: "We have…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,174 questions
asked
2024-09-09T05:05:22+00:00
Anonymous
asked
2025-07-21T21:09:45.31+00:00
Anonymous
43 answers
One of the answers was accepted by the question author.
MS Access (O365) Encountering -3151 Error (ODBC Connection to Salesforce Failed) During Salesforce Data Connection Setup
SOLUTION: There is a bug with the recent O365 update. Until Microsoft addresses the issue, you must revert to the previous version, 17726.20126. You can do so programmatically. Here's a command to revert to previous version: "C:\Program Files\Common…
Microsoft 365 and Office | Access | For business | Windows
Microsoft 365 and Office | Access | For business | Windows
A family of Microsoft relational database management systems designed for ease of use.
2,036 questions
asked
2024-07-17T21:02:01+00:00
Anonymous
asked
2025-07-21T21:08:42.7333333+00:00
Anonymous
43 answers
Help me find lost or missing files in OneDrive
Help me find lost or missing files in OneDrive
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,198 questions
asked
2024-03-07T10:57:34+00:00
Anonymous
asked
2025-07-21T21:07:42.5566667+00:00
Anonymous
43 answers
OneDrive AutoSave isn't working, and it's creating new files instead of saving over my original file.
For years I've been using OneDrive and whenever I open a file on my PC, "AutoSave" is automatically turned on. And when I make changes to my document, that specific file gets updated. But for some reason, yesterday that changed. Now…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,198 questions
asked
2024-03-25T00:08:24+00:00
Anonymous
asked
2025-07-21T21:07:42.5566667+00:00
Anonymous
43 answers
Faulty 'Recent' document list in OneDrive, File Explorer and Microsoft 365
I understand there is a bug that engineers are working on and that this 'bug' is a big worry for many of us, ie. I'm seeing a 'Recent' list (shows in my File Explorer and on OneDrive) which includes documents that I did not open recently, and gives wrong…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,198 questions
asked
2023-12-04T11:38:15+00:00
Anonymous
asked
2025-07-21T21:07:42.5566667+00:00
Anonymous
43 answers
Faulting module name: VBE7.DLL Crashing Excel
This has been happening over and over again.... causing a considerable waste of valuable time: Faulting application name: EXCEL.EXE, version: 16.0.17029.20108, time stamp: 0x657123fc Faulting module name: VBE7.DLL, version: 0.0.0.0, time stamp:…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,974 questions
asked
2024-01-04T17:06:22+00:00
Anonymous
asked
2025-07-21T21:07:42.5566667+00:00
Anonymous
43 answers
Screen time feature not working on Family Safety
The device is a PC with Windows 11. Device added to and shows up for family member on Family Safety App. Web and Search feature works but Screen Time is not. The device is shown as No Usage. When I initially set up the PC, I had my kid as the…
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
1,083 questions
asked
2023-12-29T03:31:26+00:00
Anonymous
asked
2025-07-21T21:07:42.5566667+00:00
Anonymous
43 answers
Left and right margins not aligned to the displayed text
The left and right margins/indents are correctly displayed. I expect that the text should get aligned to these. But, it is shifted towards right. The file uses "mirror margin." The text on alternate pages are aligned correctly. Actually, the…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,833 questions
asked
2023-10-08T16:32:16+00:00
Anonymous
asked
2025-07-21T21:06:33.8+00:00
Anonymous
43 answers
Excel won't let me access stock quotes even though I am signed into a valid MS 365 Account
I have been using the real-time stock quotes in my Excel spreadsheet for the past several months but today I got a message that says I need to have a subscription to receive this data. I am signed into MS 365 with my valid account. I tried signing out,…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,974 questions
asked
2023-07-10T19:19:19+00:00
Anonymous
asked
2025-07-21T21:06:33.8+00:00
Anonymous
43 answers
One of the answers was accepted by the question author.
I'm getting the error message "stock images service failed, please try again" when trying to insert a stock image.
This is similar with 3-D models. I've already tried doing an online repair, re-installing, ensuring all privacy boxes to download online content are ticked. Can anyone assist with how this can be fixed?
Microsoft 365 and Office | PowerPoint | For home | Windows
Microsoft 365 and Office | PowerPoint | For home | Windows
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
14,087 questions
asked
2023-04-12T17:22:28+00:00
Anonymous
asked
2025-07-21T21:05:31.1933333+00:00
Anonymous
43 answers
How can I fix a sharepoint excel file that opens in gibberish to normal text?
We are using shared reports from a sharepoint having the convenience of accessing these reports via browser. But a few days ago, certain users are having problems with these reports, because when they access them, they see gibberish rather than normal…
Microsoft 365 and Office | Excel | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
21,038 questions
asked
2023-01-17T12:59:35+00:00
Anonymous
asked
2025-07-21T21:05:31.1933333+00:00
Anonymous
43 answers
One of the answers was accepted by the question author.
Hyperlinks not working in Word (Office 2016, Windows 10)
I have a vast number of Word documents that include links to jpg images in nearby folders. When you click on it, normally (until today) the image opens up in Photoshop Elements 14, and I can edit and save it etc. Today however when I click on any of…
Microsoft 365 and Office | Word | For business | Windows
Microsoft 365 and Office | Word | For business | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
9,249 questions
asked
2022-05-05T17:04:47+00:00
Anonymous
asked
2025-07-21T21:04:26.14+00:00
Anonymous
43 answers
Access Broken today 10th May 2022
I had a call from one of my users today to say his database was just closing down as he clicked a button. I got his front and back end files and ran them on a PC with Office 2010, they worked fine, but his Office 365 has been updated today and he has the…
Microsoft 365 and Office | Access | Other | Other
Microsoft 365 and Office | Access | Other | Other
A family of Microsoft relational database management systems designed for ease of use.
125 questions
asked
2022-05-10T19:32:07+00:00
Anonymous
asked
2025-07-21T21:04:26.14+00:00
Anonymous
43 answers
Sudden failure to send emails through specified SMTP server with python script
Hi, We have been sending automated emails through a python script for a while now and suddenly getting this error: Failed to send an E-mail through the specified SMTP server [smtp.office365.com]: Mailbox unavailable. The server response was: 5.2.252…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,310 questions
asked
2021-07-15T20:57:04+00:00
Anonymous
asked
2025-07-21T21:03:19.65+00:00
Anonymous
43 answers
One of the answers was accepted by the question author.
Cannot edit Word documents in Teams
I've lost the ability to edit Word documents in Teams. Is there anything I can do to fix that?
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,833 questions
asked
2020-03-24T22:23:58+00:00
Anonymous
asked
2025-07-21T21:00:39.24+00:00
Anonymous
43 answers
Office 365 app on Chromebook shuts down on start
I wonder if anyone else has encountered this problem as well? Every time I try and open the Office 365 app, it automatically closes the application within a second. I have tried restarting the computer and reinstalling the app several times. It is a…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,264 questions
asked
2020-09-27T14:36:56+00:00
Anonymous
asked
2025-07-21T21:00:39.24+00:00
Anonymous
43 answers
Word crashes when opening Citation Source Manager
(Updated post) Hi. Anybody knows how to solve this problem? In Word when I select, References tab, Citations, bottom right options and Citation Source Manager, word just immediately crashes and the Microsoft Error Reporting window appears. I tried…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,833 questions
asked
2020-03-17T03:33:58+00:00
Anonymous
asked
2025-07-21T21:00:39.24+00:00
Anonymous
43 answers
One of the answers was accepted by the question author.
Excel slicer bug - slicer options are blurry
Hello all, I've been working with Microsoft support and they're unwilling to assist in this manner, shockingly. However, they suggested I post here on the forum to see if anyone has any answers. In short, my slicers are blurry. This clearly seems to be a…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,974 questions
asked
2020-01-16T19:40:08+00:00
Anonymous
asked
2025-07-21T20:59:35.05+00:00
Anonymous
43 answers
Labeling unique pages with unique identifiers (name/ID number)
I have one document with 144 pages. Each page is unique and numbered (1, 2, 3, etc), and I want to label each of those pages with a set of First Name, Last Name, and ID number which correlate to the numbers on the page. For example, the top of the…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,833 questions
asked
2018-11-16T23:56:38+00:00
Anonymous
asked
2025-07-21T20:58:36.7066667+00:00
Anonymous