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3 answers

How do I change license for MS Office from subscription to lifetime license?

I currently have a subscription license of MS Office, but I would like to purchase lifetime license. I am considering purchasing Office Professional Plus 2019 to replace my current subscription. How do I proceed?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-13T18:03:40.1133333+00:00
Ken Ventura 0 Reputation points
answered 2026-09-13T18:39:13.8233333+00:00
Bruce (SqlWork.com) 85,441 Reputation points
3 answers

my account has been hacked

my other microsoft account has been hacked and email has been changed and now i am unable to access many of my games and other things i was too late to verify the change in email and when i tried to log back in it was too late can i know what i am able…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-13T05:00:39.53+00:00
Christine Xu 0 Reputation points
answered 2026-09-13T18:36:19.5166667+00:00
Lester Bernard Reyes 84,820 Reputation points Independent Advisor
1 answer

"guce.yahoo.com refused to connect"

I get the error "guce.yahoo.com refused to connect" when using yahoo.com on windows 11. Any fixes out there? Just started happening.

Microsoft Edge | Website issues | Windows 11
asked 2026-09-13T17:45:25.4633333+00:00
Scott Page 0 Reputation points
answered 2026-09-13T18:34:21.9966667+00:00
EmilyS726 267.7K Reputation points Independent Advisor
2 answers

hacker setup hidden forwarding rules

My account was compromised and the hacker has setup hidden forwarding rules, i need to know how to remove them

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-13T17:43:17.7866667+00:00
Jake Burfoot 0 Reputation points
answered 2026-09-13T18:19:38.95+00:00
EmilyS726 267.7K Reputation points Independent Advisor
1 answer

account got hacked

My Microsoft account got hacked and it's username and password got changed. I play Minecraft and now with no way to play it anymore. I want to get a refund so I can buy it again and I still have the purchase ID. What should I do

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-13T17:29:43.0833333+00:00
Ali Kahouach 0 Reputation points
answered 2026-09-13T18:14:30.7033333+00:00
John Jefferson Doyon 87,635 Reputation points Independent Advisor
1 answer

Microsoft account suspended for over a month with no response to reinstatement request

My Microsoft account has been suspended for over a month and I have been unable to regain access. I am aware of the account reinstatement forum, and I have already completed it, so I am not looking for instructions to submit the account reinstatement…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-09-10T18:04:38.3766667+00:00
Soulaiman El-Assaad 0 Reputation points
commented 2026-09-13T18:10:12.5633333+00:00
Soulaiman El-Assaad 0 Reputation points
1 answer

actualizar la version de windows insider

como actualizar la version de windows insider de mi ordenador que expiro en agosto y ahorra pide conexion a inernet para actualizr aunque esta conectado y el error dice que no encuentra los recursos?

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-09-13T17:55:21.21+00:00
Annelies Dumitru 0 Reputation points
answered 2026-09-13T18:08:18.83+00:00
CrazyKats 19,595 Reputation points Volunteer Moderator
2 answers

Name is not right

I am trying to update my payment and it keeps telling me that my name is wrong. So how do I update my information for payment?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-13T17:29:38.9133333+00:00
Darlene Johnson 0 Reputation points
answered 2026-09-13T18:04:24.52+00:00
EmilyS726 267.7K Reputation points Independent Advisor
1 answer

Account hacked going round in circles

Guys, ADHD and Dyslexic and seriously pissed off right now. Would really appreciate some help on this as MS are useless and i'm going round in circles and chatbots refusing to help me speak directly an an agent. ok, this problem affects my son's…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-13T13:28:55.5533333+00:00
Satvinder Diocee 0 Reputation points
answered 2026-09-13T18:03:33.96+00:00
Lucus-V 13,115 Reputation points Microsoft External Staff Moderator
3 answers

There is an error in Bing rewards

when I logged in to redeem my Bing points to Bing Rewards; there aren't ANY options other than some "Overwatch Coins Digital Code" I do not want this and I want to redeem other things and please help me Microsoft support regarding the matter.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,358 questions
asked 2026-09-11T14:29:45.4966667+00:00
VMA T 0 Reputation points
answered 2026-09-13T17:56:59.3733333+00:00
paulr0511 48,545 Reputation points Independent Advisor
2 answers

How to cancel Minecraft subscription?

I can't seem to cancel my minecraft marketplace subscription?? When I'm going to cancel on my microsoft account, I'm definitely signed in to the right account but it just doesn't show up as a subscription?

Windows for home | Windows 11 | Gaming
asked 2026-09-11T22:31:55.2366667+00:00
Natalia Chlebowska 0 Reputation points
answered 2026-09-13T17:55:59.45+00:00
paulr0511 48,545 Reputation points Independent Advisor
1 answer

How to fix Office 365 installation error 30175-45 (2147942402)

I am trying to reinstall Office 365 on my computer (Windows 11). Because the normal installation got stuck on getting things ready, I downloaded the office 365 offline installer. I run the setup I get the following error. It read in English Something…

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
asked 2026-09-12T18:01:14.6633333+00:00
Frank V 0 Reputation points
commented 2026-09-13T17:55:33.2933333+00:00
Heimerdinger 385 Reputation points Independent Advisor
1 answer

watchdog violation 0x133

I have been recently getting watchdog violation error 0x133 on my computer and it restarts. I have tried all recommended scans and it shows nothing

Windows for home | Other | Performance and system failures
asked 2026-09-13T17:20:56.5366667+00:00
Pam Shepherd 0 Reputation points
answered 2026-09-13T17:52:58.8+00:00
Ivan B 123.6K Reputation points Independent Advisor
2 answers

Portal not working

I am trying android device enrollment using Microsoft Intune Company Portal. Unable to setup work profile. I went into settings -> security -> installation sources -> and allowed company portal access. I also went into settings -> security…

Microsoft Security | Intune | Application management
asked 2025-11-12T15:07:02.8566667+00:00
Anonymous
answered 2026-09-13T17:49:36.16+00:00
Jaymin Patel 0 Reputation points
2 answers

One drive duplicate files with computer / laptop / pc name

One drive duplicate files with computer / laptop / pc name I have onedrive account and I don't sync it with any folder like dekstop or documents, its purely a cloud based solution system of folders. Only 1 laptop is using this onedrive, it is not…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-19T15:38:55.16+00:00
Kill_La SuperSurus 0 Reputation points
answered 2026-09-13T17:48:51.49+00:00
EmilyS726 267.7K Reputation points Independent Advisor
2 answers

Can't add IMAP email to my account.

I can't add a new IMAP email to my Outlook account. At the end of the process, I get a note saying I may need an app password. There are no instructions on which app to use.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-13T17:01:05.11+00:00
George Cooper 0 Reputation points
answered 2026-09-13T17:47:25.0433333+00:00
Manoel Barros 21,815 Reputation points Independent Advisor
1 answer

Azure Communication Services (ACS) Telephony Strategy for Brazil

Hello Team, We are evaluating Azure Communication Services (ACS) telephony integration with Dynamics 365 Contact Center for customer operations in Brazil. From the ACS Brazil phone number availability documentation, it appears that Brazil number…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,800 questions
asked 2026-09-10T08:53:48.6766667+00:00
Manish Kumar 0 Reputation points
answered 2026-09-13T17:44:56.9366667+00:00
Allan Solomon Mejia 9,000 Reputation points
2 answers

file history - element not found

file history - element not found. Any solutions yet? I am getting the error message on both Windows 11 and Windows 10 PCs.

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2023-07-27T14:44:16.43+00:00
David Backhouse 95 Reputation points
commented 2026-09-13T17:44:45.0833333+00:00
Mark Lovell 5 Reputation points
1 answer

Unable to Redeem Croma Coupon

Hi Team, I have been waiting for the option to redeem a Croma coupon for the past 8–9 months, but it still has not appeared in my account. Could you please let me know if there is a way to redeem it, similar to how other gift cards such as Zepto,…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,358 questions
asked 2026-09-12T18:51:14.7033333+00:00
Atul Anand Jha 0 Reputation points
answered 2026-09-13T17:41:58.05+00:00
Lucus-V 13,115 Reputation points Microsoft External Staff Moderator
2 answers

I recently purchased 100gb of space need that onedrive back

I had to restore my windows and now I cannot access my onedrive account where I had purchased 100mb a month, please help!

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-13T17:01:58.6266667+00:00
Tim Graves 0 Reputation points
answered 2026-09-13T17:40:58.3266667+00:00
John Jefferson Doyon 87,635 Reputation points Independent Advisor