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Two accounts billed twice

I seem to have 2 accounts/subscriptions now. I had to update my mailing address, email address and phone number. I do not have access to the old email address nor to the old phone number. I had to setup a new account in February 28, 2026 and paid $108.36…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-20T16:16:43.6466667+00:00
Carlotta Renner 0 Reputation points
recommended 2026-06-17T17:47:43.0766667+00:00
Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Cardholders name is incorrect

I tried to access the free account but while signing up it's showing me that the cardholder's name is incorrect even though it is correct . I tried it several times and with different cards too but it still showed me the same error. i checked everywhere…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

5,013 questions
asked 2021-10-21T14:20:53.913+00:00
Rohit Raj 26 Reputation points
commented 2026-06-17T17:39:46.5433333+00:00
Hibberth Bright 0 Reputation points
2 answers One of the answers was accepted by the question author.

Azure Managed Redis not allowing control plane operations after starting maintenance >1week ago

Background: We have an Azure Managed Redis. Its server status is currently: Running - Balanced B1. Its Database status is currently: Running. We also have two private endpoints configured for it. Their provisioning states are both: Succeeded and the…

Azure Cache for Redis
Azure Cache for Redis

An Azure service that provides access to a secure, dedicated Redis cache, managed by Microsoft.

421 questions
asked 2026-06-08T14:39:36.89+00:00
Robert Simons 20 Reputation points Microsoft Employee
accepted 2026-06-17T17:35:53.16+00:00
Robert Simons 20 Reputation points Microsoft Employee
2 answers

Serious issues with saving Word documents on Mac Mini

My Word documents are set to be stored only on my local (internal) hard drive on my Mac Mini. Everything works as it should . . . until . . . I finish working on a document, save it, close the document, and then turn off the computer. When I turn the…

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-05-21T14:19:58.98+00:00
RLipkin 0 Reputation points
recommended 2026-06-17T17:00:44.76+00:00
Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
2 answers One of the answers was accepted by the question author.

How can I delegate my contacts to my assistant?

How can I delegate my contact list to my assistant? I need her to be able to add contacts on my behalf to my own contact list. The function was available in the old Outlook, but is not available in the new version. I haven't been able to find solutions…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-16T22:05:43.3866667+00:00
Anna 20 Reputation points
accepted 2026-06-17T16:56:21.2+00:00
Anna 20 Reputation points
2 answers One of the answers was accepted by the question author.

Replace Win 11 Pro N edition with Windows 11 Pro without loosing apps and data.

After upgrading from Window 10 Pro (machine bound license) to Windows 11 Pro N, I have encountered many issues, especially related to failed updates. I have one issue left now that cannot be solved within the N edition, so it seems. It has to do with a…

Windows for home | Windows 11 | Install and upgrade
asked 2026-06-12T21:22:49.4366667+00:00
JohnM-4103 20 Reputation points
commented 2026-06-17T16:25:24.9533333+00:00
Lucus-V 13,230 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Windows Update for Business (WUfB) quality updates ring bypassing configured device validation testing cycles

Hello, We configured a rigorous update deployment framework in Intune by separating our workstation fleet into an exploratory testing ring and a production validation ring. However, this morning a newly released Microsoft cumulative update was deployed…

Windows for business | Windows 365 Enterprise
asked 2026-06-17T13:30:55.8333333+00:00
Manon Laurent 40 Reputation points
accepted 2026-06-17T16:17:00.8066667+00:00
Manon Laurent 40 Reputation points
1 answer One of the answers was accepted by the question author.

'Safe to remove device' notification missing

Tried all the tips and recommendations, but still cannot get that 'safe to remove device' notification back on when I go to remove the mp3 player. Anything else you can give me as far as recommendations go?

Windows for home | Windows 10 | Devices and drivers
asked 2026-06-17T15:34:52.25+00:00
margo bald 20 Reputation points
accepted 2026-06-17T15:36:41.2433333+00:00
margo bald 20 Reputation points
1 answer One of the answers was accepted by the question author.

Is this a genuine feedback request/email from Microsoft?

Received an email a couple of days ago from Microsoft Feedback ******@email7.microsoft.com. Assumed it was potentially spam/scam/phishing and ignored - doesn't appear to relate to any contact I've had recently with MS, just a generic "what's…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-06-17T13:42:09.6666667+00:00
Bruce, Tina 20 Reputation points
accepted 2026-06-17T14:57:48.4966667+00:00
Bruce, Tina 20 Reputation points
1 answer One of the answers was accepted by the question author.

Group Policy administrative template processing failing due to structural multi-language file parsing errors

Hi Team, after importing a localized German administrative language template pack into our core Active Directory Central Store, our primary policy management tool console displays severe layout parsing error exceptions every time we attempt to modify…

Windows for business | Windows 365 Enterprise
asked 2026-06-17T07:48:13.55+00:00
Emma Bakker 60 Reputation points
accepted 2026-06-17T14:55:38.6833333+00:00
Emma Bakker 60 Reputation points
3 answers One of the answers was accepted by the question author.

Unable to remove watermark

I cannot remove the watermark on a 5 page document I created. I was able to remove watermark from 1st page but not the remaining pages. I tried double clicking in the white space at top of page but there was nothing that said…

Microsoft 365 and Office | Word | For business | Other
asked 2026-06-16T21:47:23.1+00:00
arun lavine 40 Reputation points
accepted 2026-06-17T14:37:10.95+00:00
arun lavine 40 Reputation points
1 answer One of the answers was accepted by the question author.

How to fix error: your message can't be sent because your tenant exceeded limit

Error: Remote server returned "550 5.7.236' Your message can't be sent because your tenant exceeded it's daily limit for sending to external recipients from your onmicrosoft.com domains

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,417 questions
asked 2026-06-15T09:31:47.92+00:00
Mhlarhi, Rirhandzu 20 Reputation points
commented 2026-06-17T14:10:37.23+00:00
Anonymous
1 answer One of the answers was accepted by the question author.

Microsoft Graph API for Sharepoint groups or users

I am working on Microsort Graph APIs for getting permission for sharepoint sites, drive and drive items usingapplication. For API drives/{driveId}/items/{itemId}/permissions to get permission on drive items, I see that it returns grantedToV2 object with…

Microsoft 365 and Office | SharePoint | Development
asked 2026-05-14T09:38:49.7366667+00:00
Jain Harshita 20 Reputation points
commented 2026-06-17T13:32:34.2366667+00:00
Anonymous
1 answer One of the answers was accepted by the question author.

"Your PC will automatically restart in one minute" loop caused by a corrupt security token

I am locked out of saving my work! My computer boots up to the desktop fine, but within 30 seconds, a giant system dialogue window covers the center of my screen saying: "Windows has encountered a critical problem and will automatically restart in…

Windows for business | Windows 365 Enterprise
asked 2026-06-04T11:15:18.4666667+00:00
Manon Laurent 40 Reputation points
accepted 2026-06-17T13:28:28.61+00:00
Manon Laurent 40 Reputation points
1 answer One of the answers was accepted by the question author.

Support Request: Region error when redeeming Microsoft Rewards.

Hello, I am a long-time Microsoft user based in Morocco. I have been able to engage with some parts of the Microsoft Rewards program, but I am unable to access the redemption catalog for gift cards. I want to ensure I am using my account correctly. Could…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,421 questions
asked 2026-06-16T06:39:40.69+00:00
amazirh yassir 20 Reputation points
commented 2026-06-17T13:16:17.7366667+00:00
Vikki-T 10,970 Reputation points Microsoft External Staff Moderator
2 answers

Retake assessment button disabled

I am writing to request an opportunity to retake the recent exam for Microsoft Certified: Fabric Data Engineer Associate On the day of the exam, I experienced significant technical difficulties with my computer/internet connection, which disrupted my…

Community Center | Not monitored
asked 2026-06-08T08:38:11.98+00:00
SanthiSampath-3530 0 Reputation points
recommended 2026-06-17T13:00:38.5533333+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

I want to "Place over Cell" a picture in excel? The system will only allow me to "Place in Cell" WHY??????

The Excel system will not allow me to use the Place over Cell". "Drop down from pictures does have both "Place in Cell" and "Place over Cell". But the "Place over Cell" does not work. It only gives me the choice…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-06-15T16:43:43.4766667+00:00
M Levinson 20 Reputation points
accepted 2026-06-17T12:59:51.53+00:00
M Levinson 20 Reputation points
3 answers

Grammarly for use in Word

I have a subscription with Grammarly, however this tool disappeared from Word, and I have discovered it is no longer supported. So, what happens now to my subscription, and what tool has replaced it? I don't think AI is a suitable alternative. Can a…

Community Center | Not monitored
asked 2026-06-17T05:03:17.6133333+00:00
DianaWants2Know 0 Reputation points
edited an answer 2026-06-17T12:32:01.42+00:00
Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Does Microsoft 365 Copilot (Chat or Outlook) include archive mailbox data when working with Shared Mailboxes?

Hello support, I have a question regarding CoPilot Chat or CoPilot in Outlook. I have read that CoPilot Chat is now able to retrieve information from Shared Mailboxes the user has access to. Does this include information in emails that are archived in a…

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

1,009 questions
asked 2026-06-17T07:32:30.74+00:00
Susanne Duckhorn 80 Reputation points
accepted 2026-06-17T12:01:51.2766667+00:00
Susanne Duckhorn 80 Reputation points
1 answer One of the answers was accepted by the question author.

How do I resolve issue related restriction of access after the Microsoft form is flagged for phishing (collecting sensitive information)

I was collecting responses from google form and was flagged for requesting sensitive data. I have included consent and informed them to what the form is going to be used for which is solely for the programmes purpose but was still flagged for phishing. I…

Microsoft 365 and Office | Microsoft Forms | Other
asked 2026-06-17T06:21:14.54+00:00
faisal ahmed 20 Reputation points
accepted 2026-06-17T11:54:57.58+00:00
faisal ahmed 20 Reputation points