Cardholders name is incorrect

Rohit Raj 26 Reputation points
2021-10-21T14:20:53.913+00:00

I tried to access the free account but while signing up it's showing me that the cardholder's name is incorrect even though it is correct . I tried it several times and with different cards too but it still showed me the same error. i checked everywhere how to overcome this but couldnt find anything. So please help me find a solution.

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

Answer accepted by question author
Sadiqh Ahmed 49,671 Reputation points Microsoft External Staff Moderator
2021-10-21T18:55:53.443+00:00

@Rohit Raj Sorry for the inconvenience caused!

Please retry the steps using a different browser or if possible a different machine. For Edge browser there are some settings that needs to be enabled. Reference doc - https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/troubleshoot-azure-sign-up#progress-bar-hangs-in-identity-verification-by-card-section

Also check these links:

My credit card doesn’t go through when I try to sign up for Azure

Troubleshoot a declined card at Azure sign-up

A similar issue discussed here - https://answers.microsoft.com/en-us/windows/forum/all/error-check-the-info-you-entered-it-doesnt-match/61afc57c-6d83-4c29-b600-2cb7d79921a9 might help resolve your issue.

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