1,400 questions
1 answer
One of the answers was accepted by the question author.
IKEv2 VPN connections failing over cellular, need registry fix for UDP fragmentation
Hello, We have IKEv2 VPN connections that are failing when connecting over cellular networks. It drops UDP packets due to fragmentation during the certificate exchange. However, we are not sure about the exact steps to enable IKEv2 fragmentation support…
Windows for business | Windows 365 Enterprise
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 76%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
2 answers
Reuqest for Invoice and Subscription Details
I am writing to request the payment history for my subscription. Currently, I am unable to view my order history or subscription details in my Microsoft account dashboard. to verify my transactions, please send me the official invoices and relevant…
Cost Management
Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
5,011 questions
asked
2026-08-27T02:13:12.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 12%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
GO We
0
Reputation points
edited the question
2026-09-16T17:08:11.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 46%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexandra T
0
Reputation points Microsoft External Staff
Moderator
1 answer
Samsung Gallery Sync changed to OneDrive Back-up issues
Hello, I just updated my Samsung S20+ to back-up to OneDrive in preparation for the ending of Samsung syncing to OneDrive on Sept. 30th. I have a few issues: After synching, the dates created and dates modified changed to today (the day I set up the…
Microsoft 365 and Office | OneDrive | For home | Android
Microsoft 365 and Office | OneDrive | For home | Android
A Microsoft file hosting and synchronization service.
1,169 questions
asked
2026-09-09T22:06:14.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 8%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Carolyn Peters
0
Reputation points
commented
2026-09-16T17:05:36.6033333+00:00
Carolyn Peters
0
Reputation points
1 answer
I was charged for a Realm, but it expired have no access to it
Two person realm.png Screenshot 2026-09-16 070540.pngI was charged for a 10 person realm on 9-2-26 and then on the 9-7 or 8 my Realm expired. Microsoft still shows I have an active Subscription, for a 10 person realm, but I can't access it. I've tried…
Windows for home | Windows 11 | Gaming
5,389 questions
asked
2026-09-16T15:21:23.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 87%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Robert Bradford
0
Reputation points
answered
2026-09-16T16:59:52.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
179.8K
Reputation points
Independent Advisor
1 answer
I cannot get into my account as the email for verification doesn't arrive at my gmail address
I have been trying to reset the pin on my surface pro as I have forgotten it. To do that they need verification - even when i use my password. So I put in my email address - the one linked to the account which is a gmail address - and click send and…
Windows for home | Windows 11 | Accounts, profiles, and login
10,145 questions
asked
2026-09-16T16:07:14.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 0%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jude Stratton
0
Reputation points
answered
2026-09-16T16:59:13.3133333+00:00
GsN5034 - IA
77,460
Reputation points
Independent Advisor
1 answer
Que incluye Microsoft 365 Busines Pemium
Necesito conocer la diferencia entre los productos SMB de Microsoft 365
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,230 questions
asked
2026-09-16T16:19:33.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 85%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Leonardo Tayupanta
0
Reputation points
answered
2026-09-16T16:58:11.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 33%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lin v
1,380
Reputation points
Independent Advisor
3 answers
My USB-C ports are not recognizing a connected device
When I plug an external device into either of my USB ports, the device isn't recognized. Should I just reset the ports in device manager?
Windows for home | Windows 11 | Devices and drivers
24,477 questions
asked
2026-09-15T19:01:14.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 41%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Steve Macari
0
Reputation points
commented
2026-09-16T16:56:48.5933333+00:00
EmilyS726
268.8K
Reputation points
Independent Advisor
1 answer
I have an orphaned Microsoft tenant that is still billing
This is a billing escalation. I have an orphaned Microsoft tenant that is still billing. I cannot access the tenant, and charges exceed $7,000. I need Billing Operations to disable recurring billing
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,230 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 33%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
3 answers
Can't install Microsoft 365 Family
This morning I upgrade my subscription to Microsoft 365 family and after installing it on my PC I am trying to install it on my laptop. To do this I uninstalled the version of Microsoft 365 Personal from my laptop. However a message comes up stating We…
Microsoft 365 and Office | Microsoft To Do | For home
Microsoft 365 and Office | Microsoft To Do | For home
A cloud-based task management app from Microsoft that helps users organize and manage daily tasks across devices.
378 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 90%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
New Outlook grouping messages, settings specify 'Do Not Group Messages'
In New Outlook Settings => Mail, under Message Organization, I specify 'Do Not Group Messages', but they do get grouped. I do not want message grouping.
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,065 questions
asked
2026-03-05T16:49:22.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 55.00000000000001%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEW%3C/text%3E%3C/svg%3E)
Ed Wolfgang
35
Reputation points
commented
2026-09-16T16:54:51.7666667+00:00
Hornblower409
15,715
Reputation points
2 answers
Help with Get Help
Why do I get only an blank page when I try to open Get Help app?
Windows for home | Windows 11 | Settings
10,103 questions
asked
2026-03-17T15:52:35.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 72%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Russell Bryant
0
Reputation points
commented
2026-09-16T16:52:18.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 95%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sonya Simmons
0
Reputation points
1 answer
Mouse Issues
After coming back to my PC from a 20–30-minute break, I find my mouse isn't working. the RGB lights are still on but the red light at the bottom of the mouse is off and there is not any physical damage to the mouse or USB port on the PC. I don't…
Windows for home | Other | Search, touch, and mouse
200 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 56.00000000000001%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
1 answer
how to i stop 'continue exploring' in bing search box?
This panel has suddenly started appearing on my Bing home page. I can delete when I refresh the page, but it returns and I have not found any way of stopping it permanently.
Bing | Other
Bing | Other
Miscellaneous topics that do not fit into specific categories.
1,552 questions
asked
2026-08-15T06:53:57.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 49%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rog
30
Reputation points
commented
2026-09-16T16:51:17.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 95%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Cindi Laws
0
Reputation points
1 answer
is the "Power surge on the USB port" logged somewhere?
Is the "Power surge on the USB port" event logged somewhere? Can I check if this kind of event happened in the last few days? We have some devices connected to the PC for tests, it seems some of them are not behaving correctly and I've seen…
Windows for business | Windows Client for IT Pros | User experience | Other
asked
2023-10-25T07:20:29.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 43%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Sebastian Jarosz
0
Reputation points
commented
2026-09-16T16:50:23.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
22,900
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
AD CS Offline Root CA Cryptographic Service Provider (CSP) Selection Lockout
Upgrading an offline Root CA to SHA-256 fails because the underlying key was generated using a legacy CSP instead of a KSP. How do we migrate Root CA private keys from CSP to Key Storage Provider (KSP)?
Windows for business | Windows 365 Business
2,794 questions
asked
2026-09-14T16:14:34.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 99%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Snake,Luv, Mushroom
40
Reputation points
accepted
2026-09-16T16:48:13.91+00:00
Snake,Luv, Mushroom
40
Reputation points
1 answer
How to find out my Microsoft Teams email address
I normally use one email address for all purposes. Years ago I was forced to use Teams and somehow have been billed for a Microsoft Teams Essentials account ever since. I have tried stopping payment through my credit card company without success. I…
Microsoft Teams | Microsoft Teams for business | Other
Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
21,202 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 45%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 75%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
Cannot remove organization in Teams
I have been added to Microsoft Higher Education community teams some years ago and it has been showing as an organization (Microsoft) in Teams. I can no longer sign in to this, I get an error that my account is locked and our administrator says that…
Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Switch between accounts
Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Switch between accounts
Changing between multiple Microsoft Teams accounts within the app or browser
322 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 23%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
1 answer
How to hide the topbar in Hyper-V client in full screen?
This thing here is in the way
Windows for business | Windows Server | Storage high availability | Virtualization and Hyper-V
asked
2025-07-03T09:30:39.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 11%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Johannes Kingma
676
Reputation points
commented
2026-09-16T16:46:59.93+00:00
JuliaMarvin
22,900
Reputation points
Volunteer Moderator
3 answers
Search bar and Windows key not working and glitching.
Hello! First and foremost, sorry if there are any mistakes, English is not my first language. A few days ago, all Windows functions worked just fine, but, recently, I've been having some troubles with the Windows icon+key and the Search bar,…
Windows for home | Windows 11 | Performance and system failures
32,507 questions
asked
2026-09-16T15:34:27.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 4%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Arthur Ciosaki
0
Reputation points
answered
2026-09-16T16:44:50.0166667+00:00
ApexNáV
370
Reputation points
1 answer
HOW A RECUPERATE THE TEXT FROM SCHEDULED MEETING UPDATED?
I need to recuperate a notes from an meeting in my calendar. When I updated the dates of the series all the info incxluded in the meetings invites was erased. How I can get back?
Outlook | Web | Outlook.com | Calendar
Outlook | Web | Outlook.com | Calendar
Scheduling and managing events using Outlook.com calendar
2,878 questions
asked
2026-09-16T13:37:56.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 19%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mirian Aguirre
0
Reputation points
commented
2026-09-16T16:44:29.01+00:00
Jeronimo Fuerte
46,295
Reputation points
Independent Advisor