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Global admin locked out due to MFA.

Authenticator app shows the account but does not generate codes or approval prompts. Tenant: azzini.onmicrosoft.com User: <Mod remove PII> @azzini.onmicrosoft.com Request: reset MFA for the global admin account. I have already tried all the…

Microsoft Security | Microsoft Authenticator
asked 2026-03-06T11:15:06.4866667+00:00
Leonardo Azzini 5 Reputation points
edited the question 2026-03-07T09:20:30.68+00:00
simo-k 95,975 Reputation points Volunteer Moderator
1 answer

Trying to add newer email address and This email is already taken...

My Microsoft Account came from a Hotmail address. I would like to no longer use that address and instead use my gmail address. When trying to add another email address I get... This email address is already taken. Please try another Yet I do not recall…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-07T09:09:47.3033333+00:00
Bernie 0 Reputation points
answered 2026-03-07T09:09:57.21+00:00

AI answer

1 answer

Office 2016 for Mac reactivation

I downloaded Office 2016 for Mac again but the key doesn't seem to work. I do sign in to Work properly but then I see the sign of downloading for endless hours without anything else happening. Any ideas for resolving the situation?

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-03-07T07:20:09.64+00:00
Thanos Mantzanas 0 Reputation points
edited the question 2026-03-07T08:28:04.1466667+00:00
JuliaMarvin 22,905 Reputation points Volunteer Moderator
1 answer

Restocking pvr gift card

When will be the PVR gift card restocking. please reply as soon as possible

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,427 questions
asked 2026-03-07T07:16:47.0166667+00:00
mukesh meghwal 20 Reputation points
edited the question 2026-03-07T08:15:49.0566667+00:00
JuliaMarvin 22,905 Reputation points Volunteer Moderator
1 answer

None of the MS365 apps will open

I have a new Macbook Air, M4, 16gb memory running Tahoe 26.3.1. I installed a brand new version of MS365 that has never been on this computer. I registered on your MS site which I also have never done before as I have always been Mac. I installed the…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-03-07T05:17:23.5533333+00:00
sono 0 Reputation points
answered 2026-03-07T05:17:46.18+00:00

AI answer

1 answer

Copilot issues on Word for Mac

I’m trying to use Copilot to polish an existing document, but when I choose “Please paste into Word” or double‑click the suggested file, nothing happens. After an hour with Microsoft Support, they confirmed this is a known issue and suggested copying and…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-03-07T03:23:48.06+00:00
Mark S 0 Reputation points
answered 2026-03-07T03:24:10.4366667+00:00

AI answer

1 answer

Lost email subfolder

I accidently reset my emails to a foreign language, now that I have English back my subfolders are there but with no saved emails. How do I find the emails from the subfolders?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-03-06T23:50:10.85+00:00
Angela 0 Reputation points
commented 2026-03-07T02:57:07.07+00:00
Angela G 0 Reputation points
1 answer

log in name (full name or nickname)?

Should i include my full name or its ok if my log in is nickname only

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-03-07T02:05:05.68+00:00
lyn 0 Reputation points
commented 2026-03-07T02:46:48.1066667+00:00
John Jefferson Doyon 88,620 Reputation points Independent Advisor
1 answer

Skype refund- when there is no Skype anymore?

Received an email saying my credit will expire unless I make a call. But it directs me to Teams. Once there- I have no idea what constitutes a 'skype call'. Seems like they just want their customers to fall off the end of the world and give up their…

Microsoft Teams | Microsoft Teams Free | Other
asked 2026-03-07T02:07:08.3933333+00:00
David Largent 0 Reputation points
answered 2026-03-07T02:07:29.1766667+00:00

AI answer

1 answer

I need a receipt

How do I get a receipt for payment of my annual subscription fee?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-03-07T02:03:44.7266667+00:00
Don Sawyer 0 Reputation points
answered 2026-03-07T02:03:52.6066667+00:00

AI answer

1 answer

you made arbitrary changes

I really hate that you took the ability to scroll, enlarge previews in my emails. YOU'RE NOT THINKING OF THE END USER. This has caused me a lot of extra work & hardship. I work with thousands of documents per day & need to be able to read them in…

Microsoft 365 and Office | Other
asked 2026-03-06T22:12:52.61+00:00
Kathy Matt 0 Reputation points
commented 2026-03-07T02:00:48.96+00:00
Bob Jones AKA CyberTaz MVP 437.7K Reputation points
1 answer

How to fix powerpoint transitions with recording

Hello I am trying to record a powerpoint with 20 second transitions but it is not letting me what should I do

Microsoft 365 and Office | PowerPoint | For home | Other
asked 2026-03-07T01:15:05.1466667+00:00
Puga, Alex 0 Reputation points
answered 2026-03-07T01:15:18.2466667+00:00

AI answer

1 answer

Stuck in Discover-mode

Hello, I need my account removed from the Discover-mode routing. This is a server-side flag that is forcing the old Discover sidebar and blocking the upload button across all devices and browsers. This is not a local issue, not a cache issue, and not a…

Microsoft Edge | Other | Windows 11
asked 2026-03-07T01:06:20.4033333+00:00
Jerrel Elegan 20 Reputation points
answered 2026-03-07T01:06:31.02+00:00

AI answer

1 answer

External entra id

We created a azure external entra id for portal setup after creating external tenant we sent invitation to my local email when accepting invitations showing below error

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-03-07T00:06:20.3766667+00:00
Ashik J 20 Reputation points
commented 2026-03-07T00:42:52.9266667+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

How to escape the Authenticator App Loop

Hello, Can anyone tell me how to get out of the authenticator app loop? I'm trying to log into my account and Microsoft asks for a code from my auth app, but when I try to log into my auth app, it also asks for a code...from the auth app that I'm trying…

Microsoft Security | Microsoft Authenticator
asked 2026-03-07T00:23:58.2766667+00:00
Jonathan 0 Reputation points
answered 2026-03-07T00:24:33.3933333+00:00

AI answer

1 answer

Outlook onedrive

Transcriptions are saved to outlook one drive but I can't get to them

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-03-06T22:44:43.5566667+00:00
Marion Scott 0 Reputation points
commented 2026-03-07T00:23:18.0033333+00:00
John Jefferson Doyon 88,620 Reputation points Independent Advisor
1 answer

External entra id signin issue

We cre We created a azure external entra id for portal setup after creating external tenant we sent an Invitaion to my local email from azure when accepting invitations it is showing below error

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-03-07T00:11:13.1966667+00:00
Ashik J 20 Reputation points
commented 2026-03-07T00:14:53.4233333+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

why is my hlk submission stopped at Manual Review?

Only started happening recently for Arm64 submissions. Message says "issues were found with the submission" and someone needs to manually check it. The submission eventually passes but there's no information about what the issue was or what I…

Microsoft Partner Center | Other
asked 2026-03-06T23:59:00.83+00:00
Tower, Dan 5 Reputation points
commented 2026-03-07T00:03:42.4666667+00:00
Tower, Dan 5 Reputation points
1 answer

Applied Skills lab failed to load VM credentials — request attempt reset

I was taking the "Streamline business workflows with AI chat" Applied Skills assessment today. The virtual machine loaded but showed a login screen with "Other user" and returned a username/password error when I attempted to sign in…

Community Center | Not monitored
asked 2026-03-06T21:54:41.5133333+00:00
Robert Heavill 0 Reputation points
edited the question 2026-03-06T23:07:38.0266667+00:00
Gérard Oomens 132.2K Reputation points Volunteer Moderator
1 answer

Take discount for my student account

I have a student account and i need to have discount for DP 700 Exam but i can't reach to my discount please help me also i want to change my status and profile to be student and i can't

Community Center | Not monitored
asked 2026-03-06T22:56:30.7133333+00:00
ISLAM ATEF ANWAR 0 Reputation points
edited the question 2026-03-06T23:03:22.6566667+00:00
Gérard Oomens 132.2K Reputation points Volunteer Moderator