Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,532 questions
1 answer
Global admin locked out due to MFA.
Authenticator app shows the account but does not generate codes or approval prompts. Tenant: azzini.onmicrosoft.com User: <Mod remove PII> @azzini.onmicrosoft.com Request: reset MFA for the global admin account. I have already tried all the…
Microsoft Security | Microsoft Authenticator
asked
2026-03-06T11:15:06.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 32%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELA%3C/text%3E%3C/svg%3E)
Leonardo Azzini
5
Reputation points
edited the question
2026-03-07T09:20:30.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
simo-k
95,975
Reputation points
Volunteer Moderator
1 answer
Trying to add newer email address and This email is already taken...
My Microsoft Account came from a Hotmail address. I would like to no longer use that address and instead use my gmail address. When trying to add another email address I get... This email address is already taken. Please try another Yet I do not recall…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,251 questions
asked
2026-03-07T09:09:47.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 4%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Bernie
0
Reputation points
answered
2026-03-07T09:09:57.21+00:00
AI answer
1 answer
Office 2016 for Mac reactivation
I downloaded Office 2016 for Mac again but the key doesn't seem to work. I do sign in to Work properly but then I see the sign of downloading for endless hours without anything else happening. Any ideas for resolving the situation?
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,814 questions
asked
2026-03-07T07:20:09.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 20%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Thanos Mantzanas
0
Reputation points
edited the question
2026-03-07T08:28:04.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
22,905
Reputation points
Volunteer Moderator
1 answer
Restocking pvr gift card
When will be the PVR gift card restocking. please reply as soon as possible
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
8,427 questions
asked
2026-03-07T07:16:47.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 97%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
mukesh meghwal
20
Reputation points
edited the question
2026-03-07T08:15:49.0566667+00:00
JuliaMarvin
22,905
Reputation points
Volunteer Moderator
1 answer
None of the MS365 apps will open
I have a new Macbook Air, M4, 16gb memory running Tahoe 26.3.1. I installed a brand new version of MS365 that has never been on this computer. I registered on your MS site which I also have never done before as I have always been Mac. I installed the…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,814 questions
asked
2026-03-07T05:17:23.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 34%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
sono
0
Reputation points
answered
2026-03-07T05:17:46.18+00:00
AI answer
1 answer
Copilot issues on Word for Mac
I’m trying to use Copilot to polish an existing document, but when I choose “Please paste into Word” or double‑click the suggested file, nothing happens. After an hour with Microsoft Support, they confirmed this is a known issue and suggested copying and…
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,789 questions
asked
2026-03-07T03:23:48.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 97%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mark S
0
Reputation points
answered
2026-03-07T03:24:10.4366667+00:00
AI answer
1 answer
Lost email subfolder
I accidently reset my emails to a foreign language, now that I have English back my subfolders are there but with no saved emails. How do I find the emails from the subfolders?
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,762 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
1 answer
log in name (full name or nickname)?
Should i include my full name or its ok if my log in is nickname only
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-03-07T02:05:05.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 41%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
lyn
0
Reputation points
commented
2026-03-07T02:46:48.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
88,620
Reputation points
Independent Advisor
1 answer
Skype refund- when there is no Skype anymore?
Received an email saying my credit will expire unless I make a call. But it directs me to Teams. Once there- I have no idea what constitutes a 'skype call'. Seems like they just want their customers to fall off the end of the world and give up their…
Microsoft Teams | Microsoft Teams Free | Other
Microsoft Teams | Microsoft Teams Free | Other
Additional features, settings, or issues not covered by specific Microsoft Teams Free categories
979 questions
asked
2026-03-07T02:07:08.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 9%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
David Largent
0
Reputation points
answered
2026-03-07T02:07:29.1766667+00:00
AI answer
1 answer
I need a receipt
How do I get a receipt for payment of my annual subscription fee?
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,068 questions
asked
2026-03-07T02:03:44.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 66%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Don Sawyer
0
Reputation points
answered
2026-03-07T02:03:52.6066667+00:00
AI answer
1 answer
you made arbitrary changes
I really hate that you took the ability to scroll, enlarge previews in my emails. YOU'RE NOT THINKING OF THE END USER. This has caused me a lot of extra work & hardship. I work with thousands of documents per day & need to be able to read them in…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,226 questions
asked
2026-03-06T22:12:52.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 47%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kathy Matt
0
Reputation points
commented
2026-03-07T02:00:48.96+00:00
Bob Jones AKA CyberTaz MVP
437.7K
Reputation points
1 answer
How to fix powerpoint transitions with recording
Hello I am trying to record a powerpoint with 20 second transitions but it is not letting me what should I do
Microsoft 365 and Office | PowerPoint | For home | Other
Microsoft 365 and Office | PowerPoint | For home | Other
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
100 questions
asked
2026-03-07T01:15:05.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 39%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Puga, Alex
0
Reputation points
answered
2026-03-07T01:15:18.2466667+00:00
AI answer
1 answer
Stuck in Discover-mode
Hello, I need my account removed from the Discover-mode routing. This is a server-side flag that is forcing the old Discover sidebar and blocking the upload button across all devices and browsers. This is not a local issue, not a cache issue, and not a…
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,646 questions
asked
2026-03-07T01:06:20.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 8%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
Jerrel Elegan
20
Reputation points
answered
2026-03-07T01:06:31.02+00:00
AI answer
1 answer
External entra id
We created a azure external entra id for portal setup after creating external tenant we sent invitation to my local email when accepting invitations showing below error
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
4,086 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
How to escape the Authenticator App Loop
Hello, Can anyone tell me how to get out of the authenticator app loop? I'm trying to log into my account and Microsoft asks for a code from my auth app, but when I try to log into my auth app, it also asks for a code...from the auth app that I'm trying…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,532 questions
asked
2026-03-07T00:23:58.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 73%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jonathan
0
Reputation points
answered
2026-03-07T00:24:33.3933333+00:00
AI answer
1 answer
Outlook onedrive
Transcriptions are saved to outlook one drive but I can't get to them
Microsoft 365 and Office | OneDrive | Other | Windows
Microsoft 365 and Office | OneDrive | Other | Windows
A Microsoft file hosting and synchronization service.
1,987 questions
asked
2026-03-06T22:44:43.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 48%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Marion Scott
0
Reputation points
commented
2026-03-07T00:23:18.0033333+00:00
John Jefferson Doyon
88,620
Reputation points
Independent Advisor
1 answer
External entra id signin issue
We cre We created a azure external entra id for portal setup after creating external tenant we sent an Invitaion to my local email from azure when accepting invitations it is showing below error
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
4,086 questions
1 answer
why is my hlk submission stopped at Manual Review?
Only started happening recently for Arm64 submissions. Message says "issues were found with the submission" and someone needs to manually check it. The submission eventually passes but there's no information about what the issue was or what I…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,590 questions
asked
2026-03-06T23:59:00.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 24%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Tower, Dan
5
Reputation points
commented
2026-03-07T00:03:42.4666667+00:00
Tower, Dan
5
Reputation points
1 answer
Applied Skills lab failed to load VM credentials — request attempt reset
I was taking the "Streamline business workflows with AI chat" Applied Skills assessment today. The virtual machine loaded but showed a login screen with "Other user" and returned a username/password error when I attempted to sign in…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,058 questions
asked
2026-03-06T21:54:41.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 99%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Robert Heavill
0
Reputation points
edited the question
2026-03-06T23:07:38.0266667+00:00
Gérard Oomens
132.2K
Reputation points
Volunteer Moderator
1 answer
Take discount for my student account
I have a student account and i need to have discount for DP 700 Exam but i can't reach to my discount please help me also i want to change my status and profile to be student and i can't
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,058 questions
asked
2026-03-06T22:56:30.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 91%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
ISLAM ATEF ANWAR
0
Reputation points
edited the question
2026-03-06T23:03:22.6566667+00:00
Gérard Oomens
132.2K
Reputation points
Volunteer Moderator