Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,518 questions
1 answer
MFA issue / impossible to connect
Hello, I am currently unable to access my Microsoft account because the multi-factor authentication (MFA) verification process is blocking me. Although I have my correct password, the system repeatedly sends me through the following loop: “Let’s keep…
Microsoft Security | Microsoft Authenticator
asked
2026-03-16T16:09:40.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 15%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVA%3C/text%3E%3C/svg%3E)
Valentin Anthamatten
0
Reputation points
commented
2026-03-16T16:12:43.4933333+00:00
Valentin Anthamatten
0
Reputation points
1 answer
Authenticator app not sending the unique number to my phone
Authenticator App not sending code to phone, so I cant log into my work email account, or use many apps that require 2 step authentication. I have update and done all the steps I know, but no luck
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,518 questions
asked
2026-03-16T15:58:00.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 85%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John moore
0
Reputation points
answered
2026-03-16T15:58:28.3266667+00:00
AI answer
1 answer
not able to find my GH-300 certificate.
I have given GH-300 exam, but i am not able to view my certificate. can any one help to find my certificate.Thanks!
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,011 questions
asked
2026-03-16T15:17:41.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 33%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVB%3C/text%3E%3C/svg%3E)
veneela bandari
5
Reputation points
edited the question
2026-03-16T15:42:27.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
22,900
Reputation points
Volunteer Moderator
1 answer
emails lost from in boc
in outlook in box all my emails have been cleared. I had several emails in my in box in out look but when outlook was reopened they do not apppear anymore
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,210 questions
asked
2026-03-16T15:18:00.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 70%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Carl Hallberg
0
Reputation points
answered
2026-03-16T15:18:18.8133333+00:00
AI answer
1 answer
hello becoming employed with Turbo tax and i was told to contact you guys because there is a driver you all can help me install
There is a driver that is needed in order to become completely installed into turbo tax for employment. They told me to contact you all and you can help me with this driver
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,518 questions
asked
2026-03-16T15:06:36.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
trell brown
0
Reputation points
answered
2026-03-16T15:06:53.3+00:00
AI answer
1 answer
When is the issue of accessing your Outlook/Microsoft 365 on Amazon Fire Tablet going to be resolved?
I have continued to have a problem with this. I've looked up solutions and tried them. But the app is so inconsistent on the device that it leads nowhere. I feel that I need to share my concerns with you so you can properly look into it. What's the…
Outlook | Outlook for mobile | Outlook for Android | For home
Outlook | Outlook for mobile | Outlook for Android | For home
Using Outlook for Android for personal email and calendar management
2,282 questions
asked
2026-03-16T15:00:06.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 6%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Robelle Meereboer
0
Reputation points
answered
2026-03-16T15:00:24.1633333+00:00
AI answer
1 answer
New Outlook Not Functioning
Since being forced to switch over from Classic to New Outlook, I have lost ALL of my emails filed away in my folders, the calendar function does not work, and I have difficulty sending and receiving emails. Even after I paid an IT expert $100 to work on…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,065 questions
asked
2026-03-16T14:53:53.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 28.000000000000004%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
PM
0
Reputation points
answered
2026-03-16T14:54:10.5833333+00:00
AI answer
1 answer
Minecraft Realm Server Re-subscription Server Expires
렐름재구독했는데 서버가 만료돼서 안열립니다 마이크로 소프트는 결재완료됐다고 뜨고 3일전에 문의 했는데도 고쳐지지 않았습니다
Windows for home | Other | Gaming
4,325 questions
asked
2026-03-16T12:43:18.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 62%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
cheonhong park
0
Reputation points
edited the question
2026-03-16T14:30:53.1033333+00:00
Gérard Oomens
132K
Reputation points
Volunteer Moderator
1 answer
My Outlook inbox is over storage capacity, but I cannot delete emails to free up space - HELP!!
My Outlook inbox is over storage capacity, but I cannot delete emails to free up space. I have cleared my deleted folder. I have deleted both in small amounts and in bulk - then cleared immediately from the deleted folder, and the emails still remain in…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,913 questions
asked
2026-03-16T14:25:14.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 98%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
Frankie
0
Reputation points
answered
2026-03-16T14:25:44.31+00:00
AI answer
1 answer
How to remove Authenticator from account?
I need to remove the authenticator from my account because the phone where it was installed it's no longer available.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,518 questions
asked
2026-03-16T14:15:10.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 10%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
ALVES Alexandre
0
Reputation points
answered
2026-03-16T14:15:30.0433333+00:00
AI answer
1 answer
Why is that Word keeps crashing when I have used Editor, what can I do?
Today every time I have used editor Microsoft Word crashes, and has not saved the changes. This has happened four times. I have tried to disable an add on, I have restarted the laptop, I have checked I have the right version etc. I am at a loss to know…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,807 questions
asked
2026-03-16T13:13:24.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 86%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Sarah Newman
0
Reputation points
commented
2026-03-16T13:51:26.9033333+00:00
Charles Kenyon
171K
Reputation points
Volunteer Moderator
1 answer
How can I fix Outlook Business Card Contact Search not working in Outlook 365 for Windows?
Symptoms In Classic Outlook for Windows (Microsoft 365 install), searching contacts in Business Card view fails: Typing any search term in the Search bar (Current Folder) triggers an endless “Searching…” loop No results appear, even when the contact…
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,105 questions
asked
2026-03-16T12:54:22.9733333+00:00
Joerg Lindner
0
Reputation points
commented
2026-03-16T13:39:20.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 19%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Kudos-Ng
15,055
Reputation points Microsoft External Staff
Moderator
1 answer
Windows 11 audio problems
I had the same problems as the users who posted the comments. I purchased a LENOVO IdeaPad Slim3i a few days ago. I ran the Windows 11 updates, and the WhatsApp audio in and out didn't work. Microsoft technical support was useless; even remote support…
Windows for home | Windows 11 | Performance and system failures
32,510 questions
asked
2026-03-16T12:56:06.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 76%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
claudio calleri
0
Reputation points
commented
2026-03-16T13:09:16.9066667+00:00
claudio calleri
0
Reputation points
1 answer
unable to send encrypted email from Outlook
I use Microsoft 365 Family and the ability to send encrypted email from Outlook on my computer and Outlook on the web no longer works. I was told by the Outlook for windows support team that this is a server side issue. How do i get help resolving this…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,846 questions
asked
2026-03-16T13:01:23.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 28.000000000000004%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELE%3C/text%3E%3C/svg%3E)
Leonard Edelman
0
Reputation points
answered
2026-03-16T13:01:39.4733333+00:00
AI answer
1 answer
I have Azure student account and it has only Admin MFA issue
I have Azure student account ID accidently MFA issue coming , I have only one admin account so Now i cant access anything and also cant raise ticket
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,246 questions
asked
2026-03-16T12:28:08.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 79%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jai
5
Reputation points
commented
2026-03-16T12:52:03.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu
33,820
Reputation points Microsoft External Staff
Moderator
1 answer
Reports from application failing to load
So after a recent update specifically the KBArticleID "KB5077241", an application that relies on crystal reports to generate reports such as in excel and what not has been crashing, in fact even the crystal reports itselfs has been crashing. I…
Windows for home | Windows 11 | Windows update
15,580 questions
asked
2026-03-16T12:49:12.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 65%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENN%3C/text%3E%3C/svg%3E)
Nsumbula Nkole
0
Reputation points
answered
2026-03-16T12:49:32.05+00:00
AI answer
1 answer
How do I rename the Outlook OST-file? And is something missing?
After a major breakdown in my Outlook (lost connection to my Gmail) it is now up and running again. However, two things remain: 1. The new OST-file is for some reason named "@gmail.com(2).ost" Where does the "2" come from? I can´t…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,747 questions
asked
2026-03-16T09:13:14.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 28.999999999999996%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tommy
20
Reputation points
commented
2026-03-16T12:46:35.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 36%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Abdarrahman AlNoweihy
0
Reputation points
1 answer
Security notification for an old account I cannot access
I recently got multiple security messages on my backup gmail address about a Microsoft account that I don't use. It looks like an account I made as a kid when I used a Windows phone. The account has been compromised, and I just want to get rid of it, as…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,107 questions
asked
2026-03-16T12:36:13.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 21%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Dušan Sandić
0
Reputation points
answered
2026-03-16T12:36:46.8+00:00
AI answer
1 answer
MFA Reset Required – Global Admin Locked Out (Microsoft Entra)
Hello Microsoft Support Team, I have an urgent access issue with my administrator account: 🛑Issue: I lost access to my old mobile device on which the Microsoft Authenticator app was configured. As a result: I can no longer complete MFA I cannot…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,246 questions
asked
2026-03-16T11:56:58.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 91%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
John Tairis
15
Reputation points
edited the question
2026-03-16T12:13:02.8666667+00:00
Sridevi Machavarapu
33,820
Reputation points Microsoft External Staff
Moderator
1 answer
Cancel Co-Pilot Subscription
Hello, I am requesting cancellation of the Microsoft 365 Copilot subscription. Despite the subscription being purchased and assigned, Copilot does not function within Microsoft 365 or Outlook in my environment. Specifically, there is no Copilot icon…
Microsoft Copilot | Other
2,190 questions
asked
2026-03-16T12:00:38.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 93%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWP%3C/text%3E%3C/svg%3E)
Wayne Penning
0
Reputation points
answered
2026-03-16T12:01:11.03+00:00
AI answer