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inactive tenant AADSTS5000225

I am completely locked out of my Azure Portal due to an inactive tenant block and cannot log in to create a support ticket. Could please help me get a ticket opened to reactivate my tenant? ******@gmail.com Here are the error details: Error:…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-21T17:21:34.13+00:00
KedarBhandare-5555 0 Reputation points
commented 2026-03-25T06:01:39.36+00:00
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
1 answer

i need help with my account recovery

i havent been on a console in ages, but recently had interest in getting the series x but not if i had to buy all my games again, i can remember my gamertag, probably a password or 2, the games i played, where i wouldve logged in from, and maybe a few…

Windows for home | Other | Gaming
asked 2026-03-25T02:41:10.68+00:00
ineedhelpwithaccountrecovery 0 Reputation points
commented 2026-03-25T03:32:48.8+00:00
ineedhelpwithaccountrecovery 0 Reputation points
1 answer

Microsoft Designer Image Generation Failure Since Mid‑February — Backend Routing Issue (Case 7100127285)

I am experiencing a backend regional routing failure affecting Microsoft Designer and Copilot image generation. For over a month, both services have produced only a single low‑quality fallback image across: • multiple devices, multiple locations •…

Microsoft Copilot | Other
asked 2026-03-25T01:54:46.1166667+00:00
CBG 0 Reputation points
answered 2026-03-25T01:55:04.8133333+00:00

AI answer

1 answer

Partner center company account application

I don't have an account, and I submitted the application for more than a week, but there isn't any feedback from Microsoft. When I try to submit support ticket, the website needs login. I don't know where I can get help.

Microsoft Partner Center | Other
asked 2026-03-25T01:32:18.3066667+00:00
Pengfei zhang 15 Reputation points
answered 2026-03-25T01:32:31.5733333+00:00

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1 answer

outlook not updating

My outlook email is not updating on my phone or computer

Outlook | Web | Outlook.com | Email
asked 2026-03-25T00:55:11.1333333+00:00
JAMES BIGGS 0 Reputation points
commented 2026-03-25T01:31:00.14+00:00
John Jefferson Doyon 88,345 Reputation points Independent Advisor
1 answer

Workday - Whataburger

Won't let me sign in to an workday account via Microsoft.

Microsoft Security | Microsoft Authenticator
asked 2026-03-25T00:56:30.3+00:00
Khloe 0 Reputation points
answered 2026-03-25T00:56:41.49+00:00

AI answer

1 answer

I'm trying to redeem my xbox Rewards but it says I need a phone verification from my Microsoft account

I'm trying to redeem my Xbox Rewards but it says I need a phone verification from my Microsoft account and I don't know how to do that

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,397 questions
asked 2026-03-25T00:35:24.5966667+00:00
Jay Destroyer 20 Reputation points
answered 2026-03-25T00:35:34.47+00:00

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1 answer

After entering password, Microsoft tries to create passkey, gets stuck and must force quit (on Mac)

I have been trying to log into my Office 365 on a MacBook Air through Word. I have done this many times before. I enter my username and password, and after pressing enter it immediately goes to a page where it says it is opening a security window to…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-03-21T01:39:14.1966667+00:00
Johanna Ellison 0 Reputation points
commented 2026-03-25T00:22:32.67+00:00
Johanna Ellison 0 Reputation points
1 answer

Do I have two Microsoft account or one and are they completely separate

At present, I appear to have two Microsoft accounts: one I can access using a sympatico.ca email address and another using a Gmail address. I pay for both: a full annual subscription in February for one, and again a full annual subscription in September…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-24T23:42:44.39+00:00
MGB 0 Reputation points
answered 2026-03-24T23:43:07.8866667+00:00

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1 answer

6659f17syftg5zw706.mvrses.co.1n virus

How do I remove the 6659f17syftg5zw706.mvrses.co.1n virus from my Microsoft Edge browser?

Microsoft Edge | Website issues | Windows 11
asked 2026-03-24T22:50:16.87+00:00
Kenji Sato 20 Reputation points
commented 2026-03-24T23:08:59.2766667+00:00
Kenji Sato 20 Reputation points
1 answer

Can not find office

I purchased office 2024 on 5/29/2025. I just set up the Win 11 computer that I was going to use. I can not find the file for down load. Microsoft states that the license was used in May 2025, however I never received the actual download. I had not…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-03-23T20:56:02.22+00:00
G Fortner 0 Reputation points
edited the question 2026-03-24T23:07:35.3366667+00:00
Stefan Blom 352.7K Reputation points MVP Volunteer Moderator
1 answer

I have a yearly Microsoft Basic subscription (April 12)

Why am I being told I only have 5G of storage and I need to purchase more? 63.8 GB of 5 GB used (1276%) April 12, 2025 | Order number 8db5ef4d-2add-4ad1-99fa-38d370b5c006 Microsoft 365 Basic $19.99 | Subscription Completed

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-24T22:37:37.02+00:00
LYNN FISCHER 0 Reputation points
answered 2026-03-24T22:37:49.1966667+00:00

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1 answer

Trusted Sender emails quarantined even if added to Trusted Domains list

There are two emails with the same domain in my environment that are in our Trusted Senders list in the Anti-Phishing policy. Recently one of those emails was stopped in quarantine as a High Confidence Phish, with the header information indicating the…

Microsoft Security | Microsoft Defender | Microsoft Defender for Office 365
asked 2026-03-24T21:05:27.27+00:00
Alyse Hart 90 Reputation points
edited the question 2026-03-24T21:26:36.0266667+00:00
Alyse Hart 90 Reputation points
1 answer

I REDEEMED MS365 ON 3/5/26 BUT STILL HAVE EXPIRE DATE OF 4/4/26

ON MARCH 5, 2026, I REDEEMED MY 25-DIGIT CODE FOR MS 365 PERSONAL. THIS ACTION IS CONFIRMED IN MY ACCOUNT ORDER HISTORY. HOWEVER, UNDER MY ACCOUNT SUBSCRIPTIONS, IT STILL SHOWS THAT MY MS365 WILL EXPIRE APRIL 4, 2026. ALL EFFORTS TO GET ANSWERS FROM…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-24T20:02:01.7+00:00
LAtherton 0 Reputation points
answered 2026-03-24T20:02:21.31+00:00

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1 answer

case 7099926481

my case 7099926481 from March 20 was not resolved, but in addition to that another serious problem was added (in Microsoft's attempt to solve the first problem), so I really need help now. I received a call from Microsoft at 11.20 AM today, but the call…

Microsoft 365 and Office | Other
asked 2026-03-23T18:50:55.8233333+00:00
Eric Godot Andersen 0 Reputation points
commented 2026-03-24T20:00:56.69+00:00
Eric Godot Andersen 0 Reputation points
1 answer

Windows Defender has failed to quarantine Trojan:JS/Nemucod!pz.

Windows Defender on my Desktop pc (Windows 11 Pro) has failed to quarantine Trojan:JS/Nemucod!pz.What should I do?

Microsoft Security | Microsoft Defender | Other
asked 2026-02-19T09:51:53.48+00:00
JAIDEEP NORONHA 5 Reputation points
commented 2026-03-24T19:52:53.58+00:00
Shannon Millar 0 Reputation points
1 answer

Unable to add tax and payout information to publish app on Microsoft Store (there is not button)

Hello, I'm trying to publish my first paid Windows app on Microsoft Store. I filled all the necessary info, everything shows as complete, but I'm stuck with this message: You need to update your tax and payout information before you can charge…

Microsoft Partner Center | Other
asked 2026-03-24T19:32:46.2266667+00:00
Martin Kotraš 0 Reputation points
answered 2026-03-24T19:33:03.0233333+00:00

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1 answer

ADD MONEY CHILD

Hello, I’m trying to add funds to my child’s account, but none of my cards are being accepted. I’ve double-checked all the information, and everything appears to be correct, so I’m not sure why the transactions aren’t going through. Additionally, each…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-03-24T19:24:15.3266667+00:00
Catherine Schmidt 0 Reputation points
answered 2026-03-24T19:24:32.8+00:00

AI answer

1 answer

Why can't I sign in to my Microsoft Account here?

I want to confirm the phone number associated with my Microsoft Account. When I try to login it says you can't do that here.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-24T18:20:43.8266667+00:00
Phillip Richcreek 1,080 Reputation points
commented 2026-03-24T18:56:23.85+00:00
John Jefferson Doyon 88,345 Reputation points Independent Advisor
1 answer

Need Invoice

I clear PL 300 exam last week; to get the 50% reimbursement I need payment Invoice. Where can I get the same?

Community Center | Not monitored
asked 2026-03-24T10:14:51.24+00:00
Shraddha Darekar 0 Reputation points
edited the question 2026-03-24T18:35:13.4433333+00:00
Gérard Oomens 131.9K Reputation points Volunteer Moderator