Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,404 questions
1 answer
Authenticator doesn't recognize my account
Authenticator doesn't recognize my account which doesn't help me log in
Microsoft Security | Microsoft Authenticator
asked
2026-08-18T22:45:57.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 51%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Dan Walinsky
0
Reputation points
answered
2026-08-18T22:46:10.7866667+00:00
AI answer
1 answer
Fraudulent takeover
I think my computer may have been taken over by a fraudulent agent. She gave her name as Jenna Hall ID 412790 Does she work for Microsoft?
Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
Microsoft Security | Microsoft Defender | Microsoft Defender for Identity
A security solution that detects identity-based threats and suspicious activities in on-premises Active Directory environments
370 questions
asked
2026-08-18T22:28:36.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 77%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Ric Thompson
0
Reputation points
answered
2026-08-18T22:28:47.74+00:00
AI answer
1 answer
Excel will not perform computations correctly
cannot get Excel to do computations correctly. Have double checked formulae; that is not the issue.
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,852 questions
asked
2026-08-18T21:43:59.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 73%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Bill Moorhead
0
Reputation points
commented
2026-08-18T22:16:32.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
86,980
Reputation points
Independent Advisor
1 answer
My Word and Excel docs aren't working
My Word and Excel docs are telling me I need to renew my subscription but my subscription doesn't expire for 3 months
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
4,897 questions
asked
2026-08-18T17:43:30.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 15%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
JAMES BRACHE
0
Reputation points
commented
2026-08-18T21:48:47.7766667+00:00
JAMES BRACHE
0
Reputation points
1 answer
Wrong location for my laptop
Why does Microsoft 365 "find" my laptop in a different state and in a location where I have never lived?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,032 questions
asked
2026-08-18T19:51:54.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 40%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
OldTractorFixer
0
Reputation points
commented
2026-08-18T20:44:33.1866667+00:00
John Jefferson Doyon
86,980
Reputation points
Independent Advisor
1 answer
billing info wont save
trying to install MS 365 product key, cant get beyond billing info, wont save it and keeps me in a loop.
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,430 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 76%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEK%3C/text%3E%3C/svg%3E)
1 answer
Can’t access to authentificator on my older phone - so I can’t connect to some personal accounts
I changed my phone, on which I had authentificator. Authentificator wasn’t on my iCloud saving so now when I want to reconnect my new phone of - for example - instagram, they ask me for the double authentication thanks to authentificator but I have no…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,404 questions
asked
2026-08-18T20:06:54.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 28.999999999999996%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Anna Vaz
0
Reputation points
answered
2026-08-18T20:07:10.9233333+00:00
AI answer
1 answer
Word document will not allow me to open a new document
I installed Microsoft 365 on my IMac and it will not allow me to open a new document in Word
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,754 questions
asked
2026-08-18T19:02:24.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 33%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Tony Milton
0
Reputation points
commented
2026-08-18T19:21:15.6266667+00:00
Stefan Blom
351.3K
Reputation points MVP
Volunteer Moderator
1 answer
phone number for MS customer service
I bought a new computer and already have a Microsoft 365 account that I pay for monthly. The computer came with a pre-loaded MS 365 and I cannot access any of my apps. I want to talk to a customer service rep - I tried and they wanted me to pay a $5…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,032 questions
asked
2026-08-18T18:20:30.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 40%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sherri Moser
0
Reputation points
commented
2026-08-18T19:21:08.3033333+00:00
Sherri Moser
0
Reputation points
1 answer
I installed microsoft 365 and I can't create new word documents
I installed microsoft 365 and I can't create new word documents
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,430 questions
asked
2026-08-18T18:59:39.3066667+00:00
Tony Milton
0
Reputation points
commented
2026-08-18T19:20:00.9433333+00:00
Stefan Blom
351.3K
Reputation points MVP
Volunteer Moderator
1 answer
can't get OneDrive to run
Windows 11: when I click on OneDrive nothing happens. I have uninstalled, rebooted, and reinstalled a few times. What's wrong?
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,098 questions
asked
2026-08-18T18:14:20.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 70%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lin Boelz
0
Reputation points
commented
2026-08-18T19:09:34.13+00:00
John Jefferson Doyon
86,980
Reputation points
Independent Advisor
1 answer
How do I find an email I moved to a named folder ?
I am unable to locate an email I moved to a named folder, how do I locate my folders ?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,677 questions
asked
2026-08-18T18:17:55.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 93%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
THOMAS, CARLA
0
Reputation points
commented
2026-08-18T18:58:06.1+00:00
John Jefferson Doyon
86,980
Reputation points
Independent Advisor
1 answer
I paid for Office 365 twice on 8-16-2026. I did speak to an agent but did not resolve my issue on Case # . Please contact me on PII REMOVED Thank you
I paid for Office 365 twice on 8-16-2026. I did speak to an agent but did not resolve my issue on Case # . Please contact me on PII REMOVED Thank you.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,032 questions
asked
2026-08-18T18:22:06.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 57.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Richard Kovitch
0
Reputation points
edited the question
2026-08-18T18:23:33.53+00:00
Caozhi Li
7,525
Reputation points
Volunteer Moderator
1 answer
How to clear and reduce my idle ram usage
Greetings.. im using an hp laptop which you can find its dxdiag dump on the attachment.. When i was trying to include my own commands to powershell terminal then i realized a weird behavior with the ram usage even in its idle state win 11 sees my 16 gig…
Windows for home | Windows 11 | Performance and system failures
32,382 questions
asked
2026-08-18T14:20:43.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 61%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFU%3C/text%3E%3C/svg%3E)
fatih ulusoy
1
Reputation point
edited the question
2026-08-18T18:13:16.59+00:00
Gérard Oomens
131.2K
Reputation points
Volunteer Moderator
1 answer
setting up email
authenticator gives me 8 digits when outlook wants 6
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,404 questions
asked
2026-08-18T18:04:38.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 50%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Josh Wong
0
Reputation points
answered
2026-08-18T18:04:49.95+00:00
AI answer
1 answer
windows defender fails to operate
Microsoft Defender Quick Scan fails with 0x800106ba even though Defender is running Hi, I am having an issue with Microsoft Defender Antivirus on my Windows PC. Windows Security shows “Threat service has stopped” and Quick Scan is unavailable/fails.…
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
742 questions
asked
2026-08-18T18:01:42.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 3%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
anurag
0
Reputation points
answered
2026-08-18T18:02:08.1966667+00:00
AI answer
1 answer
AU10TIX Verified ID failed during Azure Artifact Signing organization validation
I am completing an Azure Artifact Signing Public Trust organization identity validation. The organization validation request routed the human representative through AU10TIX / Verified ID for personal identity proofing. The AU10TIX flow ended with this…
Artifact Signing
Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
1,255 questions
asked
2026-07-14T20:01:37.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 61%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELK%3C/text%3E%3C/svg%3E)
Luca King
5
Reputation points
commented
2026-08-18T17:48:28.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 30%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Goutam Pratti
6,300
Reputation points Microsoft External Staff
Moderator
1 answer
How to verify identity if I don’t have access to my old phone number
My account is sending a verification code to my old number which I don’t have access to, how do I bypass this to sign in
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,404 questions
asked
2026-08-18T17:46:55.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 60%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Leigh Stephens (MFS)
0
Reputation points
answered
2026-08-18T17:47:10.11+00:00
AI answer
1 answer
Request for new copy of Microsoft Certifications.
Hello, my name is Brian Lang, and I earned several Microsoft Certifications during my high school years between 2008 and 2012 at Edgewood ISD, in Edgewood, Texas. I'm looking to reobtain those proof of certification documents, can you point me to a link…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,701 questions
asked
2026-08-18T17:07:58.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBL%3C/text%3E%3C/svg%3E)
Brian Lang
0
Reputation points
edited the question
2026-08-18T17:10:25.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Clover-L
25
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft authenticator
I have bought a new phone and logged into the authenticator app. Now both of my devices are logged in, however when I log into somewhere the notification gets sent to my old phone. Im wondering what I should do to make the app send verification to the…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,404 questions
asked
2026-08-18T16:40:00.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 79%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Darya Molaie
0
Reputation points
answered
2026-08-18T16:40:15.36+00:00
AI answer