Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,465 questions
1 answer
How to reset MFA
All of the multi-factor information is not mine. I have tried resetting the password and I am not able to get the multi-factor pop up to work. When I try to open the Security section of my account, the MFA goes to a phone number and Microsoft…
Microsoft Security | Microsoft Authenticator
asked
2026-04-23T20:03:49.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 28.999999999999996%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Regina Garcia
0
Reputation points
answered
2026-04-23T20:04:00.5633333+00:00
AI answer
1 answer
Authenticator App Not Working
Hello, I recently switched to a different phone and the app won’t work anymore with the new phone. I tried reinstalling it but same issue persist.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,465 questions
asked
2026-04-23T19:34:59.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 37%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Christine
0
Reputation points
answered
2026-04-23T19:35:13.46+00:00
AI answer
1 answer
How to update Word
How to update Word on the IPad? I’m having problems with Read Aloud
Microsoft 365 and Office | Word | For home | iOS
Microsoft 365 and Office | Word | For home | iOS
A family of Microsoft word processing software products for creating web, email, and print documents.
705 questions
asked
2026-04-23T18:28:55.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 67%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERW%3C/text%3E%3C/svg%3E)
Richard Watson
0
Reputation points
commented
2026-04-23T19:12:48.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
87,745
Reputation points
Independent Advisor
1 answer
office 2024 installation issues
I purchased office 2024 but office 365 keeps getting installed. I don't want office 365
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,792 questions
asked
2026-04-23T18:31:07.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 34%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Arthur Bresse
0
Reputation points
commented
2026-04-23T19:02:23.5733333+00:00
John Jefferson Doyon
87,745
Reputation points
Independent Advisor
1 answer
Can't access my alternate account as I lost access to Authenticator app
My phone, where I had Authenticator configured, was stolen. Now, I can't access my alternate account (******@pedrolacerda.me), where I'm the only admin. I've tried all recovery methods online and phone support, but I could never speak to a human, nor…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,465 questions
asked
2026-04-23T19:02:06.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 39%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPL%3C/text%3E%3C/svg%3E)
Pedro Lacerda
0
Reputation points Microsoft Employee
answered
2026-04-23T19:02:21.1333333+00:00
AI answer
1 answer
Meu aparelho antigo queimou e meus acessos do Autenticador ficaram nele, as notificações para acessar as contas só aparecem nele também, como prosseguir?
Recentemente meu aparelho pifou a tela de uma hora para outra, estou tentando logar minhas contas mas preciso do autenticador para confirmar a entrada mas como o celular antigo pifou não consigo acessá-lo e autorizar minha entrada, como prossigo?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,465 questions
asked
2026-04-23T18:55:23.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 26%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETR%3C/text%3E%3C/svg%3E)
Thaynnan Ripp
0
Reputation points
answered
2026-04-23T18:55:39.72+00:00
AI answer
1 answer
Dictation does not work on Word; the message that comes up is "something unexpected interupted the audio"
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,770 questions
asked
2026-04-23T18:51:42.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 91%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAE%3C/text%3E%3C/svg%3E)
Angela Emam (she/her)
0
Reputation points
answered
2026-04-23T18:51:56.65+00:00
AI answer
1 answer
Locked out of email NEED HELP ASAP
I don't know if it was hacked or what, I didn't change my password but it says the password is wrong, I never received a change password prompt or a verification code sent to my phone which the account is tied to. I am locked out, the recovery form is…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,746 questions
asked
2026-04-23T18:07:46.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 52%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mike Henderson
0
Reputation points
answered
2026-04-23T18:08:06.9666667+00:00
AI answer
1 answer
Cannot contact microsoft suppoet
I had a controller replacement sent to the wrong address. It was returned to sender so I need to contact support about re shipping it or receiving a refund, but cannot get in touch with anyone about the issue. No refund option on my order history and the…
Windows for home | Other | Gaming
4,294 questions
asked
2026-04-23T17:55:27.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 20%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alexander Cooper
0
Reputation points
answered
2026-04-23T17:55:50.6133333+00:00
AI answer
1 answer
Fraudulent Charges from Microsoft - without my authorization
On March 17, 2026, I reported that I was being charged twice, $9.99 for a Microsoft 365 subscription. The charges take place about 4 days from each other. I didn't notice the charges until January 2026, and I started to look into my previous bank…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,167 questions
asked
2026-04-23T17:16:33.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 34%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Patricia Madrigal
0
Reputation points
commented
2026-04-23T17:20:59.7666667+00:00
Patricia Madrigal
0
Reputation points
1 answer
Restore prior MS Authenticator Back Up
I uninstalled my Microsoft authenticator when it froze I neglected to back it up before I did so. I've reinstalled and I have a recent prior backup how can I restore that?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,465 questions
asked
2026-04-23T17:17:14.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 77%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Stacey Whitsit
0
Reputation points
answered
2026-04-23T17:17:23.93+00:00
AI answer
1 answer
Change background color from Microsoft Graph API online Powerpoint player
Context: Microsoft Graph API is the service we use for our online Powerpoint player. Previously, the background color in the iFrame was white, it is now black. Steps to replicate: Navigate to any slides resource Observed: background of slides…
Microsoft Security | Microsoft Graph
Microsoft Security | Microsoft Graph
An API that connects multiple Microsoft services, enabling data access and automation across platforms
14,194 questions
asked
2026-04-23T16:59:50.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 48%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Daniel Paez (Globant)
0
Reputation points
answered
2026-04-23T17:00:09.0533333+00:00
AI answer
1 answer
COMO CANCELAR I9LIVE.JUSTANSWER.COM
COMO CANCELAR I9LIVE.JUSTANSWER.COM CONTRATADO POR ENGANO NUM CONTATO DIGITAL EM 03.26 PARA RESOLVER OUTLOOK CLASSIC NÃO FUNCIONANDO
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,716 questions
asked
2026-04-23T16:43:24.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 74%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVV%3C/text%3E%3C/svg%3E)
Vicente Velasquez
0
Reputation points
answered
2026-04-23T16:43:39.84+00:00
AI answer
1 answer
Certificate for free courses
How do I receive or retrieve the certificates for the free courses which I have completed?
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,915 questions
asked
2026-04-23T14:48:42.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 90%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVB%3C/text%3E%3C/svg%3E)
Vinay Bugwandin
0
Reputation points
edited the question
2026-04-23T16:28:17.6433333+00:00
Gérard Oomens
131.8K
Reputation points
Volunteer Moderator
1 answer
Disputing charges
Disputing the monthly unauthorized charges. Have someone contact me. Tag 65TNX74
Windows for home | Windows 11 | Microsoft Store
3,331 questions
asked
2026-04-23T16:14:40.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 70%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jesse Martinez
5
Reputation points
edited the question
2026-04-23T16:15:20.5966667+00:00
Gérard Oomens
131.8K
Reputation points
Volunteer Moderator
1 answer
Authenticator app not working
I use to have authenticator app and used this often; now when I go to use the Authenticator app, it tells me it is not working or something like this.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,465 questions
asked
2026-04-23T15:56:53.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 75%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEB%3C/text%3E%3C/svg%3E)
Eilzabeth Bernardini
0
Reputation points
answered
2026-04-23T15:57:04.2033333+00:00
AI answer
1 answer
Unable to delete Microsoft.DataReplication replicationVaults – force delete fails – backend cleanup required
We have an Azure Migrate resource group that cannot be deleted or moved. Blocked resources: Microsoft.DataReplication/replicationVaults/azl-migratepro0082replicationvault (westus2) …
Azure Migrate
Azure Migrate
A central hub of Azure cloud migration services and tools to discover, assess, and migrate workloads to the cloud.
1,129 questions
asked
2026-04-22T15:05:50.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 5%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Mike Rogaczewski
0
Reputation points
edited the question
2026-04-23T15:33:29.9133333+00:00
Mike Rogaczewski
0
Reputation points
1 answer
Account Recovery
Hi, My son uses my Microsoft account (another one from this) This account he uses is my main MS account and has my office family subscription. My son, now being older, wanted to add alternative aliases to login to the microsoft account. He decided to…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,746 questions
asked
2026-04-23T15:26:26.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 87%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jonathan May
0
Reputation points
edited the question
2026-04-23T15:27:22.04+00:00
Jonathan May
0
Reputation points
1 answer
Microsoft Authenticator
I recently had to do a factory reset on my phone, and the Gmail that I used for all of my passwords is not my current email. I am working on getting access, but I just went through the process to reset my password for Authenticator, but it still won't…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,465 questions
asked
2026-04-23T15:25:17.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 19%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Tashina Nelson
0
Reputation points
answered
2026-04-23T15:25:34.9466667+00:00
AI answer
1 answer
Procedural guidance needed: non-technical admin locked out of Azure tenant, no support plan — what's the correct path?
Hi all, Upfront disclosure: I am not the admin of the affected tenant. I am an external developer helping a client in the Netherlands whose non-technical IT-admin has lost access to their Azure tenant. I'm posting on his behalf because he is not…
Azure Role-based access control
Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
1,184 questions
asked
2026-04-21T09:17:30.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 32%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Nijs Muilenburg
0
Reputation points
commented
2026-04-23T15:22:28.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 85%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
VEMULA SRISAI
13,980
Reputation points Microsoft External Staff
Moderator