Disputing charges

Disputes for unauthorized Microsoft charges cannot be handled through this forum and no outbound contact can be initiated from here.

To dispute and stop the monthly unauthorized charges:

1. Investigate and identify the charge
   • Go to the Manage your payments page of the Microsoft account dashboard and select "Investigate" for the unrecognized charge: https://go.microsoft.com/fwlink/?linkid=2246882
   • Guidance for this process is described in How to investigate a billing charge from Microsoft.
2. If the purchase is accidental or unauthorized
   • For Microsoft Store purchases, follow Returning items you bought from Microsoft for exchange or refund as referenced in Cancel an order or pre-order from Microsoft Store.
   • If a child or family member may have used the card, review Keep track of your child's Microsoft Store purchases and spending limits in family safety from the same article.
3. If the charge is clearly fraudulent or the account may be compromised
   • Follow How to recover a hacked or compromised Microsoft account and how to help keep your Microsoft account secure from Cancel an order or pre-order from Microsoft Store.
   • Contact Microsoft Store or subscription support using the flows described in the Q&A answers (for example, using Get Help → Call me back or chat options) so a support agent can review and potentially credit fraudulent charges.
4. If the charge is for Azure or another subscription
   • For Azure billing disputes, create a billing support request in the Azure portal as described in the Q&A guidance (billing support is free). Use https://portal.azure.com/#create/Microsoft.Support, choose Billing, then Create a support request, and complete the details so a billing engineer can review and respond.
5. Work with the bank or card issuer
   • If the charge is unauthorized and cannot be resolved with Microsoft, contact the bank or card issuer to dispute it (a chargeback). The article What is a chargeback? explains that a chargeback is a transaction reversal initiated with the financial institution when a payment occurred without consent.

Microsoft support and the bank/card issuer are the channels that can actually stop the charges and issue refunds; this forum cannot initiate contact on the tag provided.

References:

• How to investigate a billing charge from Microsoft
• Cancel an order or pre-order from Microsoft Store
• What is a chargeback?
• fraud charges on microsoft account - Microsoft Q&A
• Fraud Charges - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Understand the terms in your Azure usage and charges file