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Log out of admin centre and unable to access to Microsoft Authenticator App

Hello, I am unable to get logged back into my tenants as a global administrator because my Microsoft Authenticator app was reset. I do not have any other global administrator accounts so I am currently experiencing a total lockout. Since I cannot get…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-09T03:10:23.0033333+00:00
Eddy Liau 0 Reputation points
commented 2026-05-12T07:03:59.9033333+00:00
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
1 answer

MS MIE Fellow - cant open training Courses

MS MIE Fellow - cant open training Courses when am trying to access training courses by MS Elevate platform it dos not redirect me to learn.microsoft.com to complete the courses there , it stills on the same elevate website , please guide me how to solve…

Community Center | Not monitored
asked 2026-05-12T06:46:07.52+00:00
Mahmood Bani Salama 5 Reputation points
edited the question 2026-05-12T06:53:34.5966667+00:00
JuliaMarvin 22,710 Reputation points Volunteer Moderator
1 answer

How to save sort in Microsoft Excel 365

Microsoft Excel 365 does not save the sort criteria. Is there a way to save the sort columns to avoid re-entry of the sort columns every time.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-12T05:28:56.42+00:00
Graham Adam 0 Reputation points
answered 2026-05-12T05:29:05.1333333+00:00

AI answer

1 answer

I canceled my Entra ID and Azure trials, submitted my account for closure, but am still getting billed

Hi! I created a new Entra ID trial and Azure trial to test some features in a new tenant; and once I sorted my testing, I marked the account for deletion. Last month and again today, I was billed $9.45 for something. The account was still marked for…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

4,986 questions
asked 2026-05-05T04:04:16.59+00:00
Benjamin Chait 0 Reputation points
commented 2026-05-12T04:52:06.07+00:00
Siva shunmugam Nadessin 10,905 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 phone number

I just want Microsoft 365 1 800 phone number!!!! Stop making this so difficult to find!!!!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-04-06T19:28:12.1266667+00:00
Scott Riley 10 Reputation points
answered 2026-05-12T04:28:46.18+00:00
Akunna Aniemeka 0 Reputation points
1 answer

Lost key from Authenticator

I lost the verification from rockstar games I had it there before I switched my phone now it’s gone.

Microsoft Security | Microsoft Authenticator
asked 2026-05-12T03:46:04.3+00:00
Andrew Mahan 0 Reputation points
answered 2026-05-12T03:46:13.08+00:00

AI answer

1 answer

how to reset a password in Microsoft Visual Basics?

I would like to modify a formula or have access to the document data but the employee put a password and quit. How do I reset it?

Microsoft 365 and Office | Other
asked 2026-05-11T14:51:48.9266667+00:00
Traffic 0 Reputation points
edited the question 2026-05-12T03:00:09.0866667+00:00
Anonymous
1 answer

Requesting a Refund if Possible

I just found out that I have been getting double-charged for Xbox Game Pass Ultimate for 2.5 years. I have two accounts that are combined through the Microsoft Store, and there is a page that I had to go out of my way to find where it shows that two…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-12T02:14:14.1433333+00:00
Dawson 0 Reputation points
answered 2026-05-12T02:14:41.4066667+00:00

AI answer

1 answer

Locked out of Microsoft Authenticator

I forgot the pin to my Microsoft Authenticator. It is locked and does not allow me to use another method to sign in

Microsoft Security | Microsoft Authenticator
asked 2026-05-12T00:18:13.3133333+00:00
Angela Dugas 10 Reputation points
commented 2026-05-12T01:32:55.8633333+00:00
Karen Noriega 0 Reputation points
1 answer

Microsoft account hacked, attacker enabled 2FA and I cannot recover the account

My Microsoft account was hacked. The attacker enabled two-factor authentication with their own authenticator app and added their own recovery email address. I still know the original account information, old passwords, and I have access to the original…

Microsoft Security | Microsoft Authenticator
asked 2026-05-12T00:48:47.45+00:00
Mathias Piñeyro 0 Reputation points
answered 2026-05-12T00:49:00.7766667+00:00

AI answer

1 answer

how do you make a blob?

I don't know why I'm getting this:

Azure Storage Explorer
Azure Storage Explorer

An Azure tool that is used to manage cloud storage resources on Windows, macOS, and Linux.

306 questions
asked 2026-05-11T22:51:32.66+00:00
Zaria Emanuel 0 Reputation points
commented 2026-05-12T00:43:53.1333333+00:00
Venkatesan S 10,830 Reputation points Microsoft External Staff Moderator
1 answer

Back up authenticator app did not restore all other accounts

I recently switched to a new Android phone and had Microsoft Authenticator backed up. I see “Last backup: today” in the app, and I performed a recovery. However, after recovery, only my Microsoft account appears. None of my other accounts are restored.

Microsoft Security | Microsoft Authenticator
asked 2026-05-12T00:39:32.1033333+00:00
T C 0 Reputation points
answered 2026-05-12T00:39:41.26+00:00

AI answer

1 answer

Is your Android OneDrive app wasting your data allowance?

I only recently noticed, but in March 2026 my OneDrive Android app started backing up photos and videos from my Pixel 6A that it was explicitly instructed NOT to back up. It started with files from my 0/DCIM/Camera folder being backed up to…

Microsoft 365 and Office | OneDrive | Other | Android
asked 2026-05-12T00:01:22.3133333+00:00
Mark H 0 Reputation points
answered 2026-05-12T00:08:33.5933333+00:00

AI answer

1 answer

Stop stealing from me!

Fileing complaint with BBB. Cansel subscription!! I thought I had canseled my subscription, but it was only one of ...who know its impossible to tell. The Billing section of zure is completly misleading and nearly imp[ossible to cansel.. I want my…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-05-11T18:29:50.43+00:00
Cody Kayak 0 Reputation points
answered 2026-05-11T23:02:26.3733333+00:00
Katerina-N 9,305 Reputation points Microsoft External Staff Moderator
1 answer

Recovery request for OneDrive Excel file (edits lost today)

Hello Microsoft Support team, I am writing to request urgent help recovering a Microsoft Excel file stored on a colleague's personal OneDrive. Several hours of work I did today on this file are missing from the current cloud version, and I have been…

Microsoft 365 and Office | Excel | Other | MacOS
asked 2026-05-11T23:01:26.9333333+00:00
Natalia Schilling 0 Reputation points
answered 2026-05-11T23:01:45.76+00:00

AI answer

1 answer

No access to word or onedrive, etc

It will not allow me to use word or one drive or any of the apps. When I try to access my important document I am told I do not have access to it, that I am locked out, or that it cannot load.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-11T22:38:36.3166667+00:00
Nora Crouch 0 Reputation points
answered 2026-05-11T22:38:49.9033333+00:00

AI answer

1 answer

one of our developers is having problems accessing our TFS repository.

one of our developers is having issues accessing TFS (via azure, not self hosted). Not sure why, but she can not check in, and as we have tried various tactics to make it work, has lost partial access to one of the projects. I can't tell via the various…

Azure DevOps
asked 2026-05-05T18:46:32.01+00:00
Harvey Brofman 21 Reputation points
commented 2026-05-11T21:46:17.46+00:00
Rakesh Mishra 11,340 Reputation points Microsoft External Staff Moderator
1 answer

Is there no one who knows how to create a New Outlook Profile?

Is there no one who knows how to CORRECTLY re-create a New Outlook Profile that mimics all the characteristics of my Original Outlook Classic Profile that is called "Outlook". My Profile called "Outlook" has 2 email accounts. One is…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-05-11T21:35:10.78+00:00
Dan McDermott 155 Reputation points
answered 2026-05-11T21:35:29.49+00:00

AI answer

1 answer

Software updates failed to download and error code 0x80d02002

Hello, Below error message appeared in WUAHandler.log Unexpected HRESULT for downloading complete: 0x80d02002 Below error message appeared in UpdateHandler.log CAS failed to download update (8a20437e-be2b-4a8a-b19e-c4704f30d4fd). Error = 0x80d02002.…

Microsoft Security | Intune | Configuration Manager | Updates
asked 2026-05-11T21:19:02.6966667+00:00
Boopathi S 4,036 Reputation points
answered 2026-05-11T21:19:21.9066667+00:00

AI answer

1 answer

I need a human

OneDrive stopped responding, took my password files and put them I don't know where, AGAIN please help, need a human.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-11T21:12:32.4666667+00:00
Jessie Lydia Henshaw 0 Reputation points
commented 2026-05-11T21:15:53.8966667+00:00
Jessie Lydia Henshaw 0 Reputation points