Surface Pro 4 battery percentage doesn't change while charging

Anonymous
2016-08-13T20:02:09+00:00

Since the Windows 10 anniversary update, my surface's battery percentage does not change when it is charging. When I unplug the charger, then it changes the battery percentage right away, but the percentage does not change when the charger is actually plugged in. When I hover over the battery icon, it only says how much time left until fully charged, but the time left does not change either. I would like to avoid leaving the surface charging when the battery is already fully charged, and I don't want to have to unplug the charger just to check. Please help.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2017-06-26T22:35:24+00:00

    Hello,

    You may check to see if the NEC are installed, follow the steps below:

    NEC drivers are installed on the Surface Pro 4.

    1. Open Device Manager.
    2. Select the Batteries tab.
    3. Right-click on "Microsoft ACPI-Compliant Control Method Battery" icon.
    4. Choose Properties.

    Note: If you see "NEC" in the description, select the "Roll Back Driver" button and then select OK.

    Do update us on the progress.

    Regards.

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  2. Anonymous
    2017-06-26T12:46:33+00:00

    I got the same problem. All updated and tried two button trouble shouted. But still the same. What should I do? Return to Microsoft? (bought from HN).

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  3. Anonymous
    2017-06-06T22:17:03+00:00

    Hello,

    We suggest you to run and download the Software Repair Tool, to fix common Surface Issue. Here's the link.

    Regards.

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  4. Anonymous
    2017-06-06T20:10:48+00:00

    Having the same problem as well on creators update. I5 - 256GB model, SP4.

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  5. Anonymous
    2017-04-18T06:07:58+00:00

    Since two-button shutdown didn't resolve your issue, we suggest that you contact our assisted support. Or if you're outside the U.S., you may contact our Global Customer Service.

    Regards.

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