Surface Pro 4 battery percentage doesn't change while charging

Anonymous
2016-08-13T20:02:09+00:00

Since the Windows 10 anniversary update, my surface's battery percentage does not change when it is charging. When I unplug the charger, then it changes the battery percentage right away, but the percentage does not change when the charger is actually plugged in. When I hover over the battery icon, it only says how much time left until fully charged, but the time left does not change either. I would like to avoid leaving the surface charging when the battery is already fully charged, and I don't want to have to unplug the charger just to check. Please help.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2017-01-12T05:27:34+00:00

    Hi Sean,

    For us to assist you, can you confirm the following information:

    • Have you tried to check for and install the latest updates?
    • Have you tried the suggestions of other Community members?
    • What other troubleshooting steps have you tried so far?
    • Where did you purchase your Surface Pro?

    Regards.

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  2. Anonymous
    2016-09-06T22:56:46+00:00

    Same with me.  Since the update, my battery charge status does not update on SP4 unless I unplug the power cord and then plug it back in.  Also, I cannot toggle the brightness on the screen.  Is there a fix coming??

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  3. Anonymous
    2017-01-14T04:17:03+00:00

    My device is up to date and I trouble-shooted the battery. The only other suggestion I see is the batterybar and I'm not familiar with that program.

    Will it help?

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  4. Anonymous
    2017-01-06T15:16:33+00:00

    To anyone else having this issue, download the program BatteryBar (don't think you need pro). It adds a toolbar, but it also fixes the Windows battery percentage too. I'm not sure if it works without the toolbar bc I like it on. So it definitely is a software issue that maybe affects only certain SP4s, such as the i5 128gb (which is the version I'm using). Hope this helps!

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  5. Anonymous
    2016-12-29T18:45:17+00:00

    I installed all updates but still the problem remained the same. Later I exchanged it with new one. That is working properly.

    Thanks,

    Fayaz

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