Surface Pro 4 battery percentage doesn't change while charging

Anonymous
2016-08-13T20:02:09+00:00

Since the Windows 10 anniversary update, my surface's battery percentage does not change when it is charging. When I unplug the charger, then it changes the battery percentage right away, but the percentage does not change when the charger is actually plugged in. When I hover over the battery icon, it only says how much time left until fully charged, but the time left does not change either. I would like to avoid leaving the surface charging when the battery is already fully charged, and I don't want to have to unplug the charger just to check. Please help.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2017-01-05T00:51:22+00:00

    Hello,

    I'm experiencing the same issue. I updated all the drivers (uninstalled/deleted). 

    I even exchanged my surface for a new one (i5 128 gb) and it still doesn't work.

    Please advise.

    Thank you

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  2. Anonymous
    2017-01-04T15:51:53+00:00

    I'm also having this issue. Recently bought SP4 i5 and everything is updated.

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  3. Anonymous
    2016-12-29T18:48:50+00:00

    Daniel,

    Thank you for your reply. It was done by the Microsoft support guy when i showed him your post. But that did not solved my problem. Eventually, I had to return it as even they recommended same. Finally, new one is working fine without any issue.

    Thank you again,

    Fayaz

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  4. Anonymous
    2016-12-29T16:55:14+00:00

    Fayaz,

    If you haven't returned the product, I suggest you try out the solutions given.

    I installed the updates mentioned above manually through the msi file. Then, to make double sure, I uninstalled both battery drivers (battery + adapter, being careful NOT to check a box that says delete files), and then restarting.

    I don't work for Microsoft, but returning a perfectly good product was not an option for me. Now I get different readings every few minutes while charging.

    Please let me know your progress.

    Daniel

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  5. Anonymous
    2016-12-29T16:41:58+00:00

    Hi Fayaz,

    Are there any available updates that you haven't installed yet?

    Regards.

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