79 questions
79 questions with Surface | Surface Headphones | Other tags
2 answers
Surface Headphones 2+ - no sound on my left ear cup
My Surface Headphone left ear cup stopped working today. I am unable to get to a support agent via the numbers provided, the automated system does not recognize the input for Serial so the call cannot be transported to Support agent.
Surface | Surface Headphones | Other
asked
2026-04-01T23:02:37.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 15%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Richard Roy
0
Reputation points Microsoft Employee
answered
2026-04-02T00:23:40.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
2 answers
I had purchased Surface headphones 2 and the ear cups are disintigrating. How can I get replacement cups for the headphones?
I had purchased the Surface headphones 2 a two or so years ago, and the ear pieces are falling a part and the foam is exposed and the grey fabric is peeling off. I have used them sparingly for personal and some work use, but not heavily. Is there any way…
Surface | Surface Headphones | Other
79 questions
asked
2026-02-19T13:37:02.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 25%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Aaron Harbold
0
Reputation points
answered
2026-02-19T15:44:08.0033333+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
1 answer
DRIVE NOT DRIVING HELP ME OW HES HERE LET ME INSTALL TIS ON SCHOOL PC ME WANT OF
I3 DRIVE NO WORK ERROR SYSTEM 32 CAT WALK 8teaIOJSDGYBANFWESNAGHJGEHVGHSD
Surface | Surface Headphones | Other
79 questions
asked
2026-01-27T14:42:55.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 28.000000000000004%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Thomas Ford
0
Reputation points
answered
2026-01-27T14:43:04.6+00:00
AI answer
1 answer
my mic and my pc
my MIc is not being detected i bought a spilter for it to be a 3.5 i pluged it in every where i thought it could be and its still not being detected
Surface | Surface Headphones | Other
79 questions
asked
2026-01-18T16:44:31.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 62%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUC%3C/text%3E%3C/svg%3E)
Unknown call By
0
Reputation points
answered
2026-01-18T16:44:39.81+00:00
AI answer
1 answer
Surface app keeps crashing
Hello, I have a Moto G stylus 5G 2025, and I recently bought my Surface headphones, my phone is running Android 15, I keep trying to pair the surface headphones with the Surface app, but every time I try the app crashes midway, does anyone know what's…
Surface | Surface Headphones | Other
79 questions
asked
2025-09-26T22:40:54.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 38%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Christopher Davis
0
Reputation points
answered
2025-10-05T05:12:30.0266667+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
1 answer
Are Surface Headphone 2 ear pads compatible with first version of Surface Headphone?
I'm looking for Ear pads for first version of Surface Headphone (ear cups rotate 90 degrees). I followed this instructions to get a replacement earpad: Replace the ear pads on your Surface Headphones (microsoft.com) When I select…
Surface | Surface Headphones | Other
79 questions
asked
2022-09-20T01:54:41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Can I buy replacement of the ear pads for Surface Headphones 2?
Are the pads still available?
Surface | Surface Headphones | Other
79 questions
asked
2023-07-30T10:04:34+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
On Ear Detection Not Working
When taking off the headphones the music should automatically pause, then resume again when they are put back on. This used to work intermittently, but this has been working less and less. The headphones are stuck thinking they are not on my head. The …
Surface | Surface Headphones | Other
79 questions
asked
2019-01-07T23:09:34+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Surface Headphone 2 Headband Broken Without Excessive Force
Hello My Surface Headphone 2(QXL-00002)'s Headband has broken down without applying any excessive force. These were bought in February 2023. Please help me on how to proceed further.
Surface | Surface Headphones | Other
79 questions
asked
2024-04-14T14:10:58+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Surface Headphones 2 cover
need black replacement ear covers for Surface Headphones 2
Surface | Surface Headphones | Other
79 questions
asked
2023-05-30T18:02:08+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
4 answers
are my headphones charging?
I have just ordered and received a pair of Surface 2 headphones. The instructions say that when i connect them to charge, the white LED should flash while charging, and remain on once fully charged. With my headphones as soon as I connect, then white…
Surface | Surface Headphones | Other
79 questions
asked
2022-12-06T04:46:53+00:00
Anonymous
asked
2025-07-07T16:28:16.88+00:00
Anonymous
2 answers
The band on my Surface Headphones 2 Broken
I have my Surface headphones 2 since may 2020, their warranty just expired. I use them carefully and normally, they have never been dropped on floor. Last week, when I wanted to take them off, the band on the headphones broke. This was very surprising to…
Surface | Surface Headphones | Other
79 questions
asked
2021-09-02T19:34:07+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Broken Surface Headphones Headband
Since so many Surface Headphones bands are breaking due to a lack of reinforcement in the center of the headband and many users, including myself are out of warranty. When will Microsoft recall, repair, or replace these units? The trade in value is…
Surface | Surface Headphones | Other
79 questions
asked
2022-05-05T00:02:42+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface Audio App | Feature request | Ability to remove old paired device without factory reset
Just download the new Surface Audio app on my Surface Book 2. The app is packed with many useful features to better manage surface earbuds and headphones. It would be good to have an option to remove old paired device under Device details ->…
Surface | Surface Headphones | Other
79 questions
asked
2020-05-09T09:35:05+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
PLASTIC HEADBAND OF SURFACE HEADPHONES CRACKED IN HALF
I would like to know my options. This is clearly a design / engineering failure on the part of Microsoft. I have been an adamant Surface user for the past 3 years, I have the Surface book laptop, and bought these Surface headphones. However, honestly I…
Surface | Surface Headphones | Other
79 questions
asked
2023-04-15T13:53:42+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Band on Surface Headphones 2 Broke
I have had my Surface headphones for a little under a year now and they have been great. I have never had any issues with them and use them every day. Today, I went to put them on and the band on the headphones snapped right down the middle. This was…
Surface | Surface Headphones | Other
79 questions
asked
2021-07-02T02:29:41+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
How disable Noise Cancellation from turning on and off automatically from messages and notifications.
I always have my noise cancellation on maximum when I work. I would receive notification from emails and messages from connected devices (phone/laptop) almost every 10 mins. It is super annoying to hear a tsunami of noise from background after every…
Surface | Surface Headphones | Other
79 questions
asked
2020-07-15T07:06:03+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
10 answers
Surface Headphones 2+ beeping noise
Hi, I just recieved mine Headphones 2+. I am finding strange beeping low noise in right cup, something like white noise. This is mostly present when headphones are connected via BT. I am not observing that with USB link. Tried reseting headpones but the…
Surface | Surface Headphones | Other
79 questions
asked
2022-03-27T19:09:35+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Switching between devices (surface headphones 2)
Hi, Just wondering if I'm using my headphones correctly. I have the headlines paired with my phone and my laptop... If I'm watching a YouTube video on the laptop... And I start playing music on the phone, YouTube (on the laptop) does not pause…
Surface | Surface Headphones | Other
79 questions
asked
2020-12-25T21:42:19+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface Headphones 2 broken headband
How to fix/replace Surface Headphones 2 broken headband
Surface | Surface Headphones | Other
79 questions
asked
2024-01-08T02:30:07+00:00
Anonymous
asked
2025-06-30T16:14:36.5966667+00:00
Anonymous