Hi Karol Pietka,
Thank you for reaching Microsoft Community. We appreciate for sharing your concern to us.
You can order replacement ear pads for your Surface Headphones 2 by going to Device service and repair and signing in with your Microsoft account. For more details on how, Replace the ear pads on your Surface Headphones - Microsoft Support.
If the accessory you need isn’t listed, I recommend contacting our live support team to assist you further with the process. You may reach them out by following the instructions below.
- Go to Contact Us - Microsoft Support
- Choose how you would like to get support for your Surface device.
- Type in the problem you need help with.
- Look at any available solutions offered and select Contact Support.
Any replacement process is beyond our support boundaries here in the community. We are referring you to our live support team as a result of this.
Kind regards,
Lavenia