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2 answers

Recover my MS surface laptop studio

I have a MS Surface Laptop Studio and it runs all kind of login issues these day. After working with MS support, it ended up starting up with "Boot error: Couldn't find a bootable operating system. Check the boot configuration to try to fix this:…

Windows for home | Windows 11 | Recovery and backup
asked 2026-09-10T04:43:14.7133333+00:00
Xiao Wen 0 Reputation points
commented 2026-09-13T08:12:46.6666667+00:00
Kai-H 26,570 Reputation points Microsoft External Staff Moderator
2 answers

my account says it isn't active

I have a microsoft account that I have used for several years and am billed for monthly, currently my account won't let me do anything but view documents. This problem has just started in the past few weeks, it has occurred in excel and word. I have…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-09-10T03:36:03.9166667+00:00
matt nelson 0 Reputation points
commented 2026-09-13T08:12:32.54+00:00
Kai-H 26,570 Reputation points Microsoft External Staff Moderator
2 answers

Custom fonts in the RTF file footer revert to the default font (Times New Roman) when the file is reopened after upgrading to Office 365.

Hi All, Recently, we upgraded from Microsoft Office to Microsoft 365. Since the upgrade, we have been experiencing an unusual custom font-related issue with our invoice RTF templates. Earlier it was working completely fine. We use the custom Noto Kufi…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-08T08:05:00.6333333+00:00
Pushpraj Patel 0 Reputation points
commented 2026-09-13T08:12:04.02+00:00
Pushpraj Patel 0 Reputation points
2 answers

My group E-Mail is suddenly called spam

I have been sending a group e-mail to the same group for about ten years and just within the past week has Hotmail decided that my e-mails are spam and refused to deliver them to the addressees. The group has grown to about 18 people but the problem…

Outlook | Web | Outlook.com | Email
asked 2026-09-12T01:38:50.62+00:00
Charles Glass 0 Reputation points
commented 2026-09-13T08:11:35.3066667+00:00
Thomas4-N 21,565 Reputation points Microsoft External Staff Moderator
3 answers

Adobe Acrobat is not converting documents into PDF's

My Adobe Acrobat is not converting my Word documents into PDF's. Please fix this issue.

Microsoft 365 and Office | Other
asked 2026-09-12T01:22:43.9966667+00:00
Rev. Dr. Sonia King 0 Reputation points
commented 2026-09-13T08:11:25.15+00:00
Thomas4-N 21,565 Reputation points Microsoft External Staff Moderator
1 answer

I can not open outlook office 365

When I open ms365 office, outlook, I am being asked to sign in and sign in fails

Microsoft 365 and Office | Other
asked 2026-09-10T04:54:12.0966667+00:00
Joel Galvin 0 Reputation points
commented 2026-09-13T08:10:58.39+00:00
Kai-H 26,570 Reputation points Microsoft External Staff Moderator
2 answers

Embedding a if formular with a sum formular

I want to embed a questions if B4 and B6 are empty then add all the correct cells in B6 thru Q6 compared to B4 thru Q4 otherwise show a 0

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-11T23:17:05.9733333+00:00
Ronnie Jordan 0 Reputation points
commented 2026-09-13T08:10:49.79+00:00
Thomas4-N 21,565 Reputation points Microsoft External Staff Moderator
2 answers

when i open document, it says activate micrsosoft and yet my account is active

when i open document, it says activate micrsosoft and yet my account is active

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-07T18:18:39.6833333+00:00
Mmusi Moraka 0 Reputation points
commented 2026-09-13T08:10:35.96+00:00
Kai-H 26,570 Reputation points Microsoft External Staff Moderator
2 answers

Complete loss of Excel Workbook

Good morning. I had an Excel workbook on the system called 'day share trading'. I used it regularly. Yesterday I went to use it, and it has completely disappeared, including the short cut. i have looked in the recycle bin etc., followed all the…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-09T23:28:50.0933333+00:00
Frank Granziera 0 Reputation points
commented 2026-09-13T08:10:01.3366667+00:00
Kai-H 26,570 Reputation points Microsoft External Staff Moderator
2 answers

Why is copilot for powerpoint refusing to use the specific skill written for it by copilot

It keeps overriding my explicit instructions and making it up instead. I literally telling it when to work, what template to use, how to execute and it is ignoring all of it.

Microsoft Copilot | Other
asked 2026-09-11T02:30:08.1733333+00:00
AlesandraBlakeston-3369 0 Reputation points
commented 2026-09-13T08:08:30.21+00:00
Thomas4-N 21,565 Reputation points Microsoft External Staff Moderator
2 answers

stuck in microsoft family

I am stuck in a Microsoft Family all alone, I am not an Organizer and I cannot get out. My birthday shows on my profile as 12/6/2000, but for some reason I am a minor. It says I can't use the Minecraft chat unless a parent changes my settings in my…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-09-11T01:13:48.1266667+00:00
Megan Wehlau 0 Reputation points
commented 2026-09-13T08:08:18.1666667+00:00
Thomas4-N 21,565 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

VMSS Overview displays one Public IP when Load Balancer has multiple frontend Public IPs

I have an Azure VMSS behind a Standard Load Balancer. The Load Balancer has multiple frontend Public IPs, and all load-balancing rules point to the same backend pool containing the VMSS instances. In the VMSS Overview blade, Azure displays a single…

Azure Virtual Machine Scale Sets
Azure Virtual Machine Scale Sets

Azure compute resources that are used to create and manage groups of heterogeneous load-balanced virtual machines.

518 questions
asked 2026-09-11T14:48:45.24+00:00
Apurva Pathak 940 Reputation points
commented 2026-09-13T08:07:20.71+00:00
Manasa Akula 775 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

how do i link my 2 accounts so i can transfer emails between them in the new outlook?

I cannot transfer emails between my 2 outlook accounts in the new outlook. I have been told there is a procedure for this. Please send me the procedure. Thank you

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-10T21:44:11.91+00:00
Dave Sauter 21 Reputation points
recommended 2026-09-13T08:01:40.09+00:00
Stefan Blom 351.6K Reputation points MVP Volunteer Moderator
4 answers

Edge Home Tab keeps prior webpage Title

Lately, whenever I select the Home icon, the New tab title shows as the previous page title instead of New tab. I am using a Surface Go 2, Win11 Pro. It appears to be touch-experience related as my HP laptop w/ Win11 Home does not exhibit the issue.

Microsoft Edge | Tabs, address bar, and search | Windows 11
asked 2026-09-13T01:00:36.9+00:00
Don ‪B 20 Reputation points
answered 2026-09-13T07:59:11.27+00:00
Paulo GM 72,145 Reputation points Independent Advisor
1 answer

Outlook will not refresh

UTC Date: REMOVED PII Client Id: REMOVED PII Session Id: REMOVED PII Client Version: 20260821009.13 BootResult: fail Back Filled Errors: Unhandled Rejection: SyntaxError: Failed to execute 'json' on 'Response': Unexpected end of JSON…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-09T15:02:58.5133333+00:00
Randy Ridenour 0 Reputation points
commented 2026-09-13T07:58:03.4366667+00:00
Norah-L 10,495 Reputation points Microsoft External Staff Moderator
1 answer

Hebrew isnt working on microsodt translator

Hebrew isnt working on microsoft translator keeps saying connection error but all the other languages work

Microsoft 365 and Office | Translator | For home
asked 2026-09-09T15:36:26.48+00:00
Tal 0 Reputation points
commented 2026-09-13T07:57:35.91+00:00
Norah-L 10,495 Reputation points Microsoft External Staff Moderator
2 answers

Windows 11 PC running slowly after recent update

My Windows 11 PC became slow after a recent update. Apps take longer to open, and startup is delayed. How can I fix this?Windows 11

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-13T07:18:12.8366667+00:00
Austin Nkomo 0 Reputation points
answered 2026-09-13T07:53:16.1533333+00:00
DaveM121 930.3K Reputation points Independent Advisor
2 answers

Yahoo Email Sign In Prompt Repeatedly Pops Up In Outlook 365 Email

Keep prompting to ask sign in to yahoo on 365 classic outlook recently.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-11T16:48:27.2066667+00:00
David C 0 Reputation points
commented 2026-09-13T07:50:09.9666667+00:00
Diana Mariz 10,905 Reputation points Independent Advisor
1 answer

Stuck on "You don't currently qualify for a sandbox subscription" for 3+ days, profile complete, GitHub linked

I joined the Microsoft 365 Developer Program and my dashboard shows "Thank you for joining. You don't currently qualify for a Microsoft 365 Developer Program sandbox subscription." This has persisted for 3+ days with no change. My profile is…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-09-13T04:43:05.68+00:00
Joshua Thompson 0 Reputation points
edited an answer 2026-09-13T07:45:05.95+00:00
Hani-Ng 1,220 Reputation points Independent Advisor
1 answer

No wifi option in network settings

I have a no wifi option in the network settings and no steps and solutions so-far have worked for me. I tried troubleshooting and resetting the network. It seems it did nothing. My wifi adapters had nothing at all that looked irregular. Couldn’t…

Windows for home | Windows 11 | Internet and connectivity
asked 2026-09-08T23:57:45.1566667+00:00
Eliel 0 Reputation points
recommended 2026-09-13T07:40:54.2033333+00:00
franco d'esaro 25,086 Reputation points Volunteer Moderator