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Microsoft word not accesable. Subscription has charged.

Hello, I'm having an issue with Microsoft word. I was charged for my subscription, but words is still not working.

Microsoft 365 and Office | Word | For home | Other
asked 2026-09-15T00:37:05.8733333+00:00
Hubbard,Mi Hee 0 Reputation points
answered 2026-09-17T09:23:44.6033333+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
2 answers

How to reload Microsoft 365 because of errors in Word and Excel

I am having problems with both Word and Excel and want to reload both applications. I am using Windows 11.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-15T00:32:57.8133333+00:00
Mark B 0 Reputation points
answered 2026-09-17T09:47:23.2966667+00:00
Kai-H 26,840 Reputation points Microsoft External Staff Moderator
2 answers

My laptop will only run the audio or the microphone not both at the same time for my new bluetooth headset

my hp elitebook 8 flip g1i 13 inch notebook ai pc only runs either the audio or the Microphone one at a time for my TALKX-BK headset. any help would be appreciated.

Windows for business | Windows 365 Business
asked 2026-09-15T00:32:04.3833333+00:00
Daniel Wilson 0 Reputation points
answered 2026-09-15T02:07:02.6133333+00:00
HLBui 12,380 Reputation points Independent Advisor
1 answer

Sole Global Administrator locked out due to lost Microsoft Authenticator – Tenant Recovery needed

Hello, I am the sole Global Administrator of my Microsoft 365 tenant and I have lost access to the Microsoft Authenticator app that was registered for MFA. I still know my username and password, and I currently have an active session in Outlook on one of…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T00:31:56.87+00:00
Flowmatic 0 Reputation points
answered 2026-09-15T00:40:42.9933333+00:00
Hani-Ng 1,415 Reputation points Independent Advisor
1 answer

how do i find his new mail or email

Authentication-Results: dkim=none (message not signed) header.d=none; dmarc=none action=none header.from=[Moderator note: Personally Identifiable Information removed];  Received: from [Moderator note: Personally Identifiable Information removed]  by…

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

1,008 questions
asked 2026-09-15T00:24:39.1733333+00:00
ingrid moraru 0 Reputation points
edited the question 2026-09-16T07:56:14.41+00:00
Doris V 1,700 Reputation points Microsoft External Staff Moderator
1 answer

Blank word document on iphone

I recently opened a document on my Iphone, only to find it blank. I am able to use the read aloud function in Word on my phone with the blank document. When I open the same document on my computer, I can see everything. How can I fix this?

Microsoft 365 and Office | Word | For home | iOS
asked 2026-09-15T00:20:48.7633333+00:00
Sam G 0 Reputation points
commented 2026-09-17T06:17:55.46+00:00
Norah-L 10,660 Reputation points Microsoft External Staff Moderator
1 answer

Azure Virtual Desktop: Custom Image Template Fails with PowerShell Script in Azure VM Image Builder

Problem description I am creating an Azure Virtual Desktop custom image template using Azure VM Image Builder. The process fails when I include a PowerShell customizer script stored in Azure Storage and referenced by URL. The error reported is a generic…

Azure Virtual Desktop
Azure Virtual Desktop

A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.

2,163 questions
asked 2026-09-15T00:11:34.95+00:00
Casey Hansen (SA) 0 Reputation points
answered 2026-09-15T07:02:40.07+00:00
Alex Burlachenko 25,285 Reputation points MVP Volunteer Moderator
1 answer

Understand how to develop the next generation of AI

I would like to speak with someone within Microsoft, about a concept I have that provides a system that will not only educate AI will allow for providing safeguards and security. Giving AI the ability to develop ideas, concepts and solutions with a sense…

Microsoft Copilot | Other
asked 2026-09-15T00:08:33.54+00:00
colin baker 0 Reputation points
answered 2026-09-15T04:37:06.6066667+00:00
Norah-L 10,660 Reputation points Microsoft External Staff Moderator
2 answers

camera is not working

was on facebook and when i do a video call i can see the person i am video chatting with but they can't see me

Windows for home | Windows 10 | Settings
asked 2026-09-15T00:01:12.91+00:00
Kelly Zarlengo 0 Reputation points
answered 2026-09-15T00:37:18.01+00:00
Estrella721 46,015 Reputation points Independent Advisor
1 answer

Tenant Lockout - No option to Move MFA to a New Device

I am a Global Administrator. MFA was setup on a prior Android phone and I have a new one now. I am not getting any option to switch MFA to a new device. From what I see online this is called a Tenant lockout. What are the current steps to fix this? …

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T00:00:45.6066667+00:00
Bmoe 0 Reputation points
answered 2026-09-15T01:45:13.4966667+00:00
Jade Ng 15,490 Reputation points Microsoft External Staff Moderator
1 answer

I purchased Windows 11 Pro (digital copy) through the Microsoft Store. The order appears in my Microsoft account, but activation in my Parallels VM fails with 0xC004F213 and 0x803F7001.

“I’m in Canada and I’m having trouble with Windows 11 activation. I don’t have a product key; I’m relying on a Windows 11 digital license that I purchased, yesterday, through Windows when it instructed me to. I have my Order number 8412843414. I’m now…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-14T23:57:30.8666667+00:00
Jonathon Stefan 0 Reputation points
answered 2026-09-15T00:39:28.8433333+00:00
Jeronimo Fuerte 46,090 Reputation points Independent Advisor
2 answers

How to get Outlook Email working

Outlook email problem logging in. I get a message from Yahoo requiring me to log in but can't log in. I have been using Outlook Email for years and occasionally Yahoo captures my account and requires me to log in to Yahoo. I have logged in and get a…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-14T23:53:28.16+00:00
J.R. L 5 Reputation points
answered 2026-09-15T02:19:03.96+00:00
Manoel Barros 21,815 Reputation points Independent Advisor
1 answer

random bsods???

so i had ALOT of problems with the new nvidia drivers that were released september 9th, ended up having to completley reset my pc and it took care of the bsods for a few days and now they are back, i have brand new ram 32gb ddr4, gpu isa 3060 and my cpu…

Windows for home | Windows 10 | Performance and system failures
asked 2026-09-14T23:51:30.85+00:00
Junt Polt 0 Reputation points
commented 2026-09-16T10:15:05.34+00:00
Carl-L 21,995 Reputation points Microsoft External Staff Moderator
1 answer

Had 1 account turned into two because of an error by the system now I can't cancel

I signed up for an account in January, then in August the website couldn't find my account and said account expired needed to sign up and pay a second time for 365 personal for the full year service. So now I am paying for two accounts and I put a stop…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-14T23:43:09.34+00:00
Len Patanella 0 Reputation points
answered 2026-09-15T04:59:23.4533333+00:00
Norah-L 10,660 Reputation points Microsoft External Staff Moderator
2 answers

Daily Kernel-Power Event 41 & WHEA-Logger Event 17 Shuts Down HP Desktop After August Update

Hello, I am seeking advanced engineering assistance for a persistent, severe kernel-power crash cycle on my system ([Moderator Note: Personal Info Removed] / Motherboard SSID 89B5 / Intel i7-12700F / Windows 11). Ever since installing the August Windows…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-14T23:39:39.1966667+00:00
Deborah Moyer 0 Reputation points
commented 2026-09-19T22:06:27.7766667+00:00
Deborah Moyer 0 Reputation points
2 answers

Job Title is not Optional for Account Creation and Does Not Show As Required

When signing up for a new Microsoft Azure personal account, I left my Job Title blank because it was a personal account. The form did not show any help text indicating that it was required. The "Next" button was greyed out and I couldn't figure…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,683 questions
asked 2026-09-14T23:38:07.9933333+00:00
Verna Smith 0 Reputation points
answered 2026-09-15T06:42:52.23+00:00
kagiyama yutaka 5,410 Reputation points
2 answers

remove search history,i have some very embarrassing searches on my microsoft exployer

remove search history,i have some very embarrassing searches on my microsoft exployer

Microsoft Edge | Other | Windows 11
asked 2026-09-14T23:33:43.0966667+00:00
walter james 0 Reputation points
answered 2026-09-15T00:09:53.1166667+00:00
Paulo GM 72,400 Reputation points Independent Advisor
4 answers

Co-pilot automatically opens my downloads on my phone

Co-pilot automatically opens my downloads instead of giving me the option to say one time only . I need to know how to fix it so that it goes back to the original setting of giving me an option.

Microsoft Copilot | Other
asked 2026-09-14T23:30:33.4433333+00:00
Rosita Dozier 0 Reputation points
commented 2026-09-18T08:24:27.4733333+00:00
Thomas4-N 21,930 Reputation points Microsoft External Staff Moderator
4 answers

Azure subscription blocked after failed Claude Opus 5 deployments

I am unable to deploy claude-opus-5 to Microsoft Foundry. The subscription appears to have entered a blocked state after several failed deployment attempts. The sequence of events was: I initially attempted to deploy claude-opus-5 using Terraform with…

Foundry Models
Foundry Models

A catalog of AI models in Microsoft Foundry that you can discover, compare, and deploy using Azure’s built‑in tools for evaluation, fine‑tuning, and inference

197 questions
asked 2026-09-14T23:29:13.3166667+00:00
Yurii Kuzin 0 Reputation points
answered 2026-09-17T14:43:54.8066667+00:00
Yurii Kuzin 0 Reputation points
2 answers

Outstanding system instability and BSOD events

Hi, We have multiple devices with outstanding operating system related issues which require technical attention. Two devices named device1 and device2 are custom built, and are owned and used by one of our client as their CAD computers. device2…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-14T23:24:50.3533333+00:00
User 0 Reputation points
commented 2026-09-20T14:40:33.8933333+00:00
Alex-L 12,570 Reputation points Microsoft External Staff Moderator