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Had 1 account turned into two because of an error by the system now I can't cancel

I signed up for an account in January, then in August the website couldn't find my account and said account expired needed to sign up and pay a second time for 365 personal for the full year service. So now I am paying for two accounts and I put a stop…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-14T23:43:09.34+00:00
Len Patanella 0 Reputation points
answered 2026-09-15T04:59:23.4533333+00:00
Norah-L 10,660 Reputation points Microsoft External Staff Moderator
2 answers

Daily Kernel-Power Event 41 & WHEA-Logger Event 17 Shuts Down HP Desktop After August Update

Hello, I am seeking advanced engineering assistance for a persistent, severe kernel-power crash cycle on my system ([Moderator Note: Personal Info Removed] / Motherboard SSID 89B5 / Intel i7-12700F / Windows 11). Ever since installing the August Windows…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-14T23:39:39.1966667+00:00
Deborah Moyer 0 Reputation points
commented 2026-09-19T22:06:27.7766667+00:00
Deborah Moyer 0 Reputation points
2 answers

Job Title is not Optional for Account Creation and Does Not Show As Required

When signing up for a new Microsoft Azure personal account, I left my Job Title blank because it was a personal account. The form did not show any help text indicating that it was required. The "Next" button was greyed out and I couldn't figure…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,683 questions
asked 2026-09-14T23:38:07.9933333+00:00
Verna Smith 0 Reputation points
answered 2026-09-15T06:42:52.23+00:00
kagiyama yutaka 5,410 Reputation points
2 answers

remove search history,i have some very embarrassing searches on my microsoft exployer

remove search history,i have some very embarrassing searches on my microsoft exployer

Microsoft Edge | Other | Windows 11
asked 2026-09-14T23:33:43.0966667+00:00
walter james 0 Reputation points
answered 2026-09-15T00:09:53.1166667+00:00
Paulo GM 72,400 Reputation points Independent Advisor
4 answers

Co-pilot automatically opens my downloads on my phone

Co-pilot automatically opens my downloads instead of giving me the option to say one time only . I need to know how to fix it so that it goes back to the original setting of giving me an option.

Microsoft Copilot | Other
asked 2026-09-14T23:30:33.4433333+00:00
Rosita Dozier 0 Reputation points
commented 2026-09-18T08:24:27.4733333+00:00
Thomas4-N 21,930 Reputation points Microsoft External Staff Moderator
4 answers

Azure subscription blocked after failed Claude Opus 5 deployments

I am unable to deploy claude-opus-5 to Microsoft Foundry. The subscription appears to have entered a blocked state after several failed deployment attempts. The sequence of events was: I initially attempted to deploy claude-opus-5 using Terraform with…

Foundry Models
Foundry Models

A catalog of AI models in Microsoft Foundry that you can discover, compare, and deploy using Azure’s built‑in tools for evaluation, fine‑tuning, and inference

197 questions
asked 2026-09-14T23:29:13.3166667+00:00
Yurii Kuzin 0 Reputation points
answered 2026-09-17T14:43:54.8066667+00:00
Yurii Kuzin 0 Reputation points
2 answers

Outstanding system instability and BSOD events

Hi, We have multiple devices with outstanding operating system related issues which require technical attention. Two devices named device1 and device2 are custom built, and are owned and used by one of our client as their CAD computers. device2…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-14T23:24:50.3533333+00:00
User 0 Reputation points
commented 2026-09-20T14:40:33.8933333+00:00
Alex-L 12,570 Reputation points Microsoft External Staff Moderator
1 answer

Where is my downloaded Microsoft downloaded on Nov 23, 2019

I have spent hours the last few days trying to get help. The first person took over my computer and deleted Microsoft 365 which I did not even know that I had. Then she disconnected with me. I got a case # 7108779785 in my email. I then chatted with a…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-14T23:23:58.4666667+00:00
Vicki Fulmer 0 Reputation points
answered 2026-09-14T23:29:22.35+00:00
BryceSor 5,500 Reputation points Volunteer Moderator
2 answers

Speakers and microphone work perfectly-- but no audio on teams (personal)

I have uninstalled and reinstalled Teams. I have a perfectly working speaker and microphone and used them all weekend on ZOOM. I can see the bar moving that it's accepting my audio when I test the mic, but I can get no sound when I try to listen. I have…

Microsoft Teams | Microsoft Teams Free | Other
asked 2026-09-14T23:16:07.7066667+00:00
Linda Groundwater 0 Reputation points
answered 2026-09-15T00:07:06.3733333+00:00
Ferdinand Nanalig 32,875 Reputation points Independent Advisor
1 answer

Microsoft account hacked - hacked emails in my inbox won’t delete

My emails were hacked and the hacker changed my setting to a different language which looked like Vietnamese. I managed to follow the protocol of changing passwords, signing out of all accounts etc and I managed to change the language back to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T23:15:21.73+00:00
Salina S 0 Reputation points
answered 2026-09-15T00:11:07.9333333+00:00
Jeronimo Fuerte 46,090 Reputation points Independent Advisor
2 answers

Gmail Account Connected to Outlook – Synchronisation Behaviour

Gmail in Classic Outlook My Gmail account functions correctly in Classic Outlook with no noticeable synchronisation issues: Whenever I create a folder in Classic Outlook, it synchronises with Gmail and appears as a label. Likewise, when I create a label…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-14T23:11:21.88+00:00
Samuel Shehata 85 Reputation points
commented 2026-09-16T07:05:30.5366667+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
1 answer

How to install microsof office in an old computer

in a 2014 computer how can I install microsoft word?

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-14T23:09:15.7933333+00:00
Roxana Rocha 0 Reputation points
commented 2026-09-15T23:18:56+00:00
Ian-T 11,970 Reputation points Microsoft External Staff Moderator
2 answers

api-ms-win-core-winrt-l1-1-0.dll missing

the above program is missing on my computer and files wont open

Windows for home | Previous Windows versions | Performance and system failures
asked 2026-09-14T23:08:54.6233333+00:00
Ann Howells 0 Reputation points
edited an answer 2026-09-17T08:02:45.36+00:00
Norah-L 10,660 Reputation points Microsoft External Staff Moderator
1 answer

Windows 11 license was deleted need help

Hi, I was not able to get Windows updates do to an error accessing a directory/drive on the computer. Searched the internet and found help to restore the section of issue and tried it. mountvol y: /S Then did EFI/Microsoft/Fonts -> del . This worked…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-14T23:08:42.0833333+00:00
Brad Epperson 0 Reputation points
commented 2026-09-15T08:40:28.1066667+00:00
Neil D 34,295 Reputation points Volunteer Moderator
1 answer

The magnifier app buttons don't always register

I also want to add that I've written several tickets about this in the feedback hub. I'm not sure if anybody is reading those tickets. So the issue I have with the magnifier app, which is used for visually impaired people, is that the close and minimize…

Windows for home | Windows 11 | Accessibility
asked 2026-09-14T23:06:22.01+00:00
Everett Phoenix 0 Reputation points
commented 2026-09-16T02:25:28.8566667+00:00
Emma1-N 12,625 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Improper Handling of Microsoft Certification Exam by Pearson VUE

Hello Microsoft, I would like to formally report an issue I experienced today with your exam delivery partner, Pearson VUE. I was scheduled to take the SC‑300 exam at 9:45 AM EST and arrived 30 minutes early, as recommended. I downloaded the exam…

Community Center | Not monitored
asked 2026-09-14T23:00:37.22+00:00
Kasra ghasemi 20 Reputation points
commented 2026-09-15T00:27:34.52+00:00
Kasra ghasemi 20 Reputation points
3 answers

changing the from when forwarding an email

I used ot be able to change the from line when i wanted to reply or forward an email that cam in to a generic email address. Now it just brings up a new email without adding in the information from the original email. How can I change the from line?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-14T22:57:23.6633333+00:00
Betty Tannous 0 Reputation points
answered 2026-09-17T07:14:39.5933333+00:00
Hornblower409 15,140 Reputation points
1 answer

Account hacking is occurring

someone keeps trying to log into my account I have changed password multiple times and forced sign out. over 4 hours ago and it has happened again. how can my account be secure again

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T22:54:46.14+00:00
Siena Ferrazzo 0 Reputation points
answered 2026-09-14T23:35:09.7533333+00:00
Estrella721 46,015 Reputation points Independent Advisor
4 answers

The ability to adjust the default font size for new documents

It would be nice if the Microsoft word desktop website could save your font size setting, so that you don't have to manually adjust the font size with every new document; if you don't want to use the default size of 12

Microsoft 365 and Office | Word | For education | Other
asked 2026-09-14T22:48:08.19+00:00
Everett Phoenix 0 Reputation points
edited an answer 2026-09-15T09:35:28.0133333+00:00
Stefan Blom 352.1K Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

Windows SCM: Is there a supported integration point for policy-based rejection of service-creation requests?

Microsoft DocHelp directed my SCM documentation inquiry to Microsoft Q&A. I am evaluating a Windows application design requiring an independently protected, fixed policy to constrain service creation through the existing Windows Service Control…

Windows development | Windows API - Win32
asked 2026-09-14T22:42:13.8266667+00:00
Chris Terrell 60 Reputation points
accepted 2026-09-19T22:25:32.72+00:00
Chris Terrell 60 Reputation points