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Certificate of Tax Residence for year 2025 and 2026 - Microsoft Regional Sales Pte Ltd (SGP entity)

Dear Microsoft Team We kindly request a Certificate of Tax Residency for 2026 and 2025 for withholding tax compliance purposes (Microsoft Regional Sales Pte Ltd - SGP entity). Please provide the certificate applicable, preferably issued by the relevant…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T09:56:58.52+00:00
Shubham Maheshwari 0 Reputation points
answered 2026-09-15T15:27:26.98+00:00
Kai-L 19,400 Reputation points Microsoft External Staff Moderator
4 answers

How can I download Windows 11 Pro media creation tool

How can I download Windows 11 Pro media creation tool to conduct a clean install of Windows 11 Pro?

Windows for business | Windows Client for IT Pros | Devices and deployment | Other
asked 2026-02-13T20:33:57.83+00:00
pc 0 Reputation points
answered 2026-09-15T15:24:24.8666667+00:00
GTS-NJ 905 Reputation points Volunteer Moderator
3 answers

PC freezes when playing games on steam

Log Name: System Source: Microsoft-Windows-Hyper-V-Hypervisor Date: 07/09/2026 20:36:08 Event ID: 167 Task Category: None Level: Warning Keywords: (70368744177664) User: SYSTEM Computer: …

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-07T19:56:52.2866667+00:00
mark holden 20 Reputation points
commented 2026-09-15T15:22:09.6866667+00:00
mark holden 20 Reputation points
1 answer

BitLocker dropping into recovery mode after hypervisor updates

BitLocker drops straight into recovery mode on startup every time we apply hypervisor security updates because the update alters the PCR 11 measurement logs. I would like to know how to suspend BitLocker prior to system updates and refresh the PCR…

Windows for business | Windows 365 Enterprise
asked 2026-09-15T14:33:07.7766667+00:00
Islada Vies 0 Reputation points
answered 2026-09-15T15:21:09.3966667+00:00
Tracy Le 12,410 Reputation points Independent Advisor
3 answers

Windows Firewall not working after updating to windows 11

Windows 11 25H2 build 26200.9168. Windows Defender Firewall service (MpsSvc) remains stuck in STOP_PENDING after reboot and after an in-place Windows repair reinstall. MpsSvc reports service-specific error 87 (“The parameter is incorrect”), and Event…

Windows for home | Windows 11 | Performance and system failures
asked 2026-08-20T08:24:09.71+00:00
Luna Stardust 10 Reputation points
commented 2026-09-15T15:18:03.4+00:00
KRISHNA VISHWAKARMA 0 Reputation points
1 answer

Verification code

Good morning! I'm trying to sign in but it wants to send a verification code but I do not have access to my old phone.

Microsoft Security | Microsoft Authenticator
asked 2026-09-15T15:16:22.86+00:00
Sara Kassahun 0 Reputation points
answered 2026-09-15T15:16:35.76+00:00

AI answer

1 answer

Problema di accesso con Microsoft Authenticator

Sono l'unico Amministratore Globale del mio tenant aziendale. Ho resettato il telefono e non posso più configurare l'app Microsoft Authenticator. Sono bloccato sulla richiesta del codice MFA. Chiedo che il ticket venga escalato immediatamente al Data…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:38:43.97+00:00
Carlo Bortolami 0 Reputation points
answered 2026-09-15T15:14:53.58+00:00
Aetherin 2,080 Reputation points Independent Advisor
1 answer

Outlook Login Error

Correlation Id: [Moderator note: Personally Identifiable Information removed] Timestamp: 2026-08-03T13:47:43.000Z DPTI: [Moderator note: Personally Identifiable Information removed] Message: An unexpected error occurred. Tag: 7ita9 Code: 3399811147

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-08-03T13:50:26.6333333+00:00
Wesley McKee 0 Reputation points
answered 2026-09-15T15:14:48.7366667+00:00
Jubril Hall-Robinson 0 Reputation points
1 answer

suspected tenat compromise/unauthorized global administrador takeover

Precisamos abrir um incidente crítico de segurança para recuperação administrativa de um tenant Microsoft 365. Após um ataque, nossa organização perdeu o acesso de Administrador Global e essa permissão foi concedida a uma pessoa não autorizada. Não…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:50:39.2733333+00:00
Maycon Januário 0 Reputation points
edited an answer 2026-09-15T15:13:43.6266667+00:00
Helen Luu 3,110 Reputation points Independent Advisor
2 answers

My microsoft account got stolen

Hi, My microsoft account got stolen a bit earlier this year and the email and password were changed. I tried getting it back then but it did not work and I've been trying to do the same these days. The recovery form is of no help since the email…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-15T14:14:59.24+00:00
Shark 0 Reputation points
commented 2026-09-15T15:09:55.84+00:00
DaveM121 933.8K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

How can I reduce API latency in an Azure Functions application?

I’m working with an Azure Functions application that exposes several HTTP APIs and some endpoints are taking longer than expected to respond. The APIs perform database queries and call a few external services, so the latency varies depending on the…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,840 questions
asked 2026-09-14T14:19:15.2733333+00:00
Raza987 20 Reputation points
accepted 2026-09-15T15:04:00.7666667+00:00
Raza987 20 Reputation points
1 answer

Unable to save or print excel files

I am unable to save or print excel files - greyed out commands. I have Microsoft 365 and renewed my licence in January 2026 As I am 84 and not computer literate I would like someone to talk me through this problem please

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-09-15T14:31:32.6533333+00:00
Michael Cookson 0 Reputation points
answered 2026-09-15T15:03:30.7466667+00:00
DaveM121 933.8K Reputation points Independent Advisor
2 answers

editing won't work powerpoint

my coursework is due and powerpoint is saying 'you cannot edit this document. nothing is working

Microsoft 365 and Office | PowerPoint | For education | Other
asked 2026-09-14T08:14:32.7366667+00:00
THEA LANGTON 0 Reputation points
commented 2026-09-15T14:59:03.7+00:00
Killian N 4,225 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Request for moderator review of deleted SCM question 6003430

My Windows Service Control Manager documentation question displays a notice stating that it was deleted for a Code of Conduct violation. Affected question: Windows SCM question 6003430 Could a moderator review the removal and identify the specific rule…

Community Center | Discuss the Q&A site | Other feedback
asked 2026-09-15T05:00:03.9633333+00:00
Chris Terrell 80 Reputation points
accepted 2026-09-15T14:58:45.2533333+00:00
Chris Terrell 80 Reputation points
2 answers

Payment Update

I paid my subscription renewal on September 11, however, I keep getting a message to make my payment or lose my Microsoft 365. Can you please update my account.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T14:23:38.5+00:00
Dana Romero 0 Reputation points
answered 2026-09-15T14:57:44.8466667+00:00
DaveM121 933.8K Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

Recurring "LiveKernelEvent 1b8" hardware error (Watchdog Timeout)

Hi, I am experiencing an issue where my system encounters a hardware error, documented in the Reliability Monitor as LiveKernelEvent 1b8 and 141. Symptoms: Black Screen & Signal Loss: While gaming, after some time, the monitor suddenly goes black…

Windows for home | Windows 11 | Performance and system failures
asked 2026-04-11T21:34:24.3666667+00:00
Furkan Aka 20 Reputation points
answered 2026-09-15T14:57:17.81+00:00
Yuşa Kaya 0 Reputation points
1 answer

How can a Microsoft for Startups user escalate unexpected Claude Marketplace billing?

I have approximately ₹9.49 lakh of Microsoft for Startups Azure credits remaining. I deployed Anthropic Claude through Microsoft Foundry and later received invoice G183537293 for ₹70,716.76 because the Claude Marketplace usage was not covered by the…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,696 questions
asked 2026-09-14T07:59:35.8+00:00
Sath Srikanth 0 Reputation points
answered 2026-09-15T14:54:35.7866667+00:00
Mohammad Wasi Haider 250 Reputation points
1 answer

How can I escalate a Microsoft 365 support case that remains unresolved for a long time?

I am the sole Global Administrator of a Microsoft 365 Business tenant and remain locked out of the Admin Center due to an MFA issue. I opened Microsoft Support case 2608210050000944 on August 21, but the situation is now completely stuck. The support…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T10:17:02.1533333+00:00
Andrey Kudryavtsev 0 Reputation points
answered 2026-09-15T14:54:30.77+00:00
Zoha Fatima 510 Reputation points
1 answer

error 500121 - Authenticator App and new iPhone

I haven't been able to access Office 365 in 5 days!!! I have a case number and no one is calling me!!!! I am the Global Administrator for a Microsoft 365 business tenant. I got a new iPhone, and my Microsoft Authenticator registration is still…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:19:19.36+00:00
Colette Acker 0 Reputation points
edited an answer 2026-09-15T14:51:31.3566667+00:00
Killian N 4,225 Reputation points Independent Advisor
1 answer

As requested, your Microsoft 365 Business Basic subscription was canceled Your subscription was canceled on September 15, 2026. If you’re eligible, you’ll receive a prorated credit with your next bill. For details on this subscription, see Microsoft 365

I did not cancel my subscription but I did change my credit card info.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:34:36.7866667+00:00
PAUL GREELEY 5 Reputation points
edited an answer 2026-09-15T14:50:51.6766667+00:00
Roebe Ta 1,370 Reputation points Independent Advisor