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Sole Global Administrator locked out due to lost Microsoft Authenticator – Tenant Recovery needed

Hello, I am the sole Global Administrator of my Microsoft 365 tenant and I have lost access to the Microsoft Authenticator app that was registered for MFA. I still know my username and password, and I currently have an active session in Outlook on one of…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T00:31:56.87+00:00
Flowmatic 0 Reputation points
answered 2026-09-15T00:40:42.9933333+00:00
Hani-Ng 1,410 Reputation points Independent Advisor
1 answer

I purchased Windows 11 Pro (digital copy) through the Microsoft Store. The order appears in my Microsoft account, but activation in my Parallels VM fails with 0xC004F213 and 0x803F7001.

“I’m in Canada and I’m having trouble with Windows 11 activation. I don’t have a product key; I’m relying on a Windows 11 digital license that I purchased, yesterday, through Windows when it instructed me to. I have my Order number 8412843414. I’m now…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-14T23:57:30.8666667+00:00
Jonathon Stefan 0 Reputation points
answered 2026-09-15T00:39:28.8433333+00:00
Jeronimo Fuerte 46,010 Reputation points Independent Advisor
2 answers

camera is not working

was on facebook and when i do a video call i can see the person i am video chatting with but they can't see me

Windows for home | Windows 10 | Settings
asked 2026-09-15T00:01:12.91+00:00
Kelly Zarlengo 0 Reputation points
answered 2026-09-15T00:37:18.01+00:00
Estrella721 46,015 Reputation points Independent Advisor
1 answer

Request for Compromised Account Recovery – Unauthorized Security Info and Password Change

Dear Microsoft Support Team, I am reaching out to urgently request assistance regarding my compromised Microsoft account. I created this Microsoft account using my personal Gmail address primarily to play Minecraft. Because I have not played Minecraft…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-12T13:14:27.35+00:00
Lê Đức Thắng 0 Reputation points
commented 2026-09-15T00:35:08.08+00:00
Lê Đức Thắng 0 Reputation points
2 answers

Can't use excel or outlook mobile apps

I'm trying to sign into outlook and excel on mobile, but whenever I try I get hit with a blank white screen that I can't do anything about. So far I have made sure both my device and the apps are up to date, cleared the cache, and reinstalled both the…

Outlook | Outlook for mobile | Outlook for Android | For business
asked 2026-09-13T04:57:49.3433333+00:00
Ben Krick 0 Reputation points
commented 2026-09-15T00:34:17.2866667+00:00
Kien 1,545 Reputation points Independent Advisor
1 answer

Cannot get a user signed into the tenant using Outlook for iPhone

We have created a new Microsoft tenant for a client. Previously, they were using GoDaddy for email and the user was able to use Outlook for iPhone for his email package. Once we migrated away from GoDaddy to Microsoft directly, he hasn't been able to…

Outlook | Outlook for mobile | Outlook for iOS | For business
asked 2026-09-13T23:32:25.2233333+00:00
Administrator 0 Reputation points
commented 2026-09-15T00:33:49.5033333+00:00
Kien 1,545 Reputation points Independent Advisor
1 answer

Deleting file in OneDrive error "Request was cancelled by event Received....", Found a method.

This is a follow up to a question that is locked but shows no answer (that I could see). [https://learn.microsoft.com/en-us/answers/questions/5424798/request-was-cancelled-by-event-received-if-attempt?source=docs] The issue occurs when trying to delete…

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-09-14T02:39:02.9766667+00:00
Josh Gomez 0 Reputation points
commented 2026-09-15T00:33:24.5966667+00:00
Kien 1,545 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Improper Handling of Microsoft Certification Exam by Pearson VUE

Hello Microsoft, I would like to formally report an issue I experienced today with your exam delivery partner, Pearson VUE. I was scheduled to take the SC‑300 exam at 9:45 AM EST and arrived 30 minutes early, as recommended. I downloaded the exam…

Community Center | Not monitored
asked 2026-09-14T23:00:37.22+00:00
Kasra ghasemi 20 Reputation points
commented 2026-09-15T00:27:34.52+00:00
Kasra ghasemi 20 Reputation points
1 answer

Is the Norton 360 Deluxe antivirus compatible?

Will the Norton 360 Deluxe antivirus program compatible with the Microsoft windows 11 surface laptop that runs on an arm processor? Thank you. What other antivirus programs would work on the windows 11 surface laptop with arm processor besides…

Surface | Surface Laptop | Safety and security
asked 2026-09-14T19:57:07.4933333+00:00
Josie Camarena 0 Reputation points
answered 2026-09-15T00:25:56.88+00:00
S.Sengupta 32,361 Reputation points MVP Volunteer Moderator
1 answer

Cannot Delete Deleted Items

My Outlook says it has 22GB of used space out of 15GB. 19.7GB of that is in Deleted Items. When I click "Empty" on Deleted Items, I get this message: "You cannot permanently delete these items. Try deleting your recoverable items folder.…

Outlook | Web | Outlook.com | Email
asked 2026-09-14T21:17:25.7966667+00:00
Moh 0 Reputation points
answered 2026-09-15T00:23:28.6566667+00:00
Jhun Buala 5,720 Reputation points Independent Advisor
1 answer

Taking ownership of my mothers computer that I inherieted

I inherierited my moms laptop when she passed. How can I remove her information and include my information?

Windows for home | Previous Windows versions | Security and privacy
asked 2026-09-14T01:23:20.1166667+00:00
Tonya Turner 0 Reputation points
commented 2026-09-15T00:21:59.67+00:00
Ian-T 11,970 Reputation points Microsoft External Staff Moderator
2 answers

Hacked Microsoft 365 Family Account: Recovery Process Loops and No Way to Contact Support

Dear all, Our Microsoft 365 Family account was hacked in late July. Since then, we have no longer been able to access our family photo archive on OneDrive. I can still see my former OneDrive folders and files on my local PC, but the files cannot be…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T19:10:28.36+00:00
OM 0 Reputation points
commented 2026-09-15T00:21:11.12+00:00
Xavier-D 12,855 Reputation points Microsoft External Staff Moderator
1 answer

What Windows 11 OS license is needed to upgrade Surface Hub 3 to full Windows OS?

Hello. According to this documentation and the Microsoft Surface Hub 3 tech specs, this device can be configured/converted from Windows 11 IoT Enterprise with the Microsoft Teams Rooms on Windows experience to Windows 11 Pro/Enterprise. My CSP price…

Surface | Other
asked 2026-09-14T12:55:22.1966667+00:00
Sam Snead 0 Reputation points
answered 2026-09-15T00:20:06.7766667+00:00
S.Sengupta 32,361 Reputation points MVP Volunteer Moderator
1 answer

Microsoft account hacked - hacked emails in my inbox won’t delete

My emails were hacked and the hacker changed my setting to a different language which looked like Vietnamese. I managed to follow the protocol of changing passwords, signing out of all accounts etc and I managed to change the language back to…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T23:15:21.73+00:00
Salina S 0 Reputation points
answered 2026-09-15T00:11:07.9333333+00:00
Jeronimo Fuerte 46,010 Reputation points Independent Advisor
2 answers

remove search history,i have some very embarrassing searches on my microsoft exployer

remove search history,i have some very embarrassing searches on my microsoft exployer

Microsoft Edge | Other | Windows 11
asked 2026-09-14T23:33:43.0966667+00:00
walter james 0 Reputation points
answered 2026-09-15T00:09:53.1166667+00:00
Paulo GM 72,310 Reputation points Independent Advisor
1 answer

surface 7th edition BATTERY need replacement.

hai. I need surface laptop 7th edition BATTERY need replacement. how to get one? very disappointed, the device started to fail its battery early march2026. now warranty is not covered. 3rd part vender/suppliers cannot help due to limited inventory. …

Surface | Surface Laptop | Power and battery
asked 2026-09-14T09:33:41.6966667+00:00
A3mi77 AA 0 Reputation points
answered 2026-09-15T00:09:25.95+00:00
S.Sengupta 32,361 Reputation points MVP Volunteer Moderator
2 answers

Transferring MS Applications from an old Win10 Laptop to a New Win 11 Laptop

I have purchased a replacement Laptop and purchased the pre-installed MS Office Software license to go with it. I would like to migrate 2 MS applications **- **Microsoft® Project 2021 and Microsoft® Visio® 2021 from my Old Laptop (Office Home &…

Windows for home | Windows 11 | Apps
asked 2026-09-14T15:08:52.2266667+00:00
David Gibson 0 Reputation points
answered 2026-09-15T00:09:22.43+00:00
Jhun Buala 5,720 Reputation points Independent Advisor
2 answers

Speakers and microphone work perfectly-- but no audio on teams (personal)

I have uninstalled and reinstalled Teams. I have a perfectly working speaker and microphone and used them all weekend on ZOOM. I can see the bar moving that it's accepting my audio when I test the mic, but I can get no sound when I try to listen. I have…

Microsoft Teams | Microsoft Teams Free | Other
asked 2026-09-14T23:16:07.7066667+00:00
Linda Groundwater 0 Reputation points
answered 2026-09-15T00:07:06.3733333+00:00
Ferdinand Nanalig 32,855 Reputation points Independent Advisor
1 answer

not able to login to workday on my new mobile

I changed my mobile device and since then I am not able to login to workday on my mobile. It keeps on showing signing in message.

Microsoft Copilot | Other
asked 2026-09-10T05:09:40.04+00:00
Saxena, Alka 0 Reputation points
commented 2026-09-15T00:04:53.17+00:00
Emma1-N 12,625 Reputation points Microsoft External Staff Moderator
2 answers

I can't get into my onedrive personal vault on my laptop

My personal OneDrive works normally, but Personal Vault is stuck in a browser authentication loop. When I click Personal Vault, I’m told to sign in; after successful sign-in, I am returned to the locked Personal Vault screen. I have already tried private…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-09-04T22:27:27.7633333+00:00
Yuri Yoshizawa 0 Reputation points
commented 2026-09-15T00:03:51.76+00:00
Xavier-D 12,855 Reputation points Microsoft External Staff Moderator