Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
0 answers
Authenticator App & Personal Microsoft Account
After buying a new phone I am having issues wiith the Authenticator App. I removed my account from the app and nowI cant add it again and I am in a circle of doom just going around and around. FGor some reason I cannot send a code to my hone number which…
Microsoft Security | Microsoft Authenticator
asked
2025-11-30T11:33:33.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 37%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
David Hurd
5
Reputation points
commented
2026-04-14T21:54:28.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 90%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Account frauc
We have had a request on our account of $4099 - the bank has identified that this is a possible fraud and we feel our account has been hacked. It is not our account
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2026-02-01T21:09:14.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 21%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Robert Phillips
0
Reputation points
commented
2026-04-14T21:25:40.4333333+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Access to microsoft authenticator during 30-day waiting period?
I cannot access my Microsoft authenticator due to changing the phone number on my account which led to a 30-day waiting period. However, i need access to this to be able to log in to something else and even if i cancel the changing of my security data to…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2025-12-17T18:52:37.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 92%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
jake baylis
0
Reputation points
commented
2026-04-14T21:23:19.99+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Unable to access copilot, both app and via browser
unable to access copilot.microsoft.com Cloudflare Ray ID: 9e1a51ecbe278496 I am using USB tethered phone for internet access. The moment I opened my laptop and tried accessing copilot using google chrome browser, I got the message saying i am unable to…
Microsoft Copilot | Microsoft Security Copilot
Microsoft Copilot | Microsoft Security Copilot
AI-powered assistant that helps security teams detect, investigate, and respond to threats
108 questions
asked
2026-03-25T02:07:20.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 46%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
ray abundo
0
Reputation points
commented
2026-04-14T21:19:26.3066667+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Unable to access Microsoft 365 Developer Program sandbox due to MFA loop after phone loss — request MFA reset / security info override
Hello Microsoft Support, I’m unable to sign in to my Microsoft 365 Developer Program sandbox tenant because I’m stuck in a multi‑factor authentication (MFA) approval loop after losing my original phone. Background I enrolled in the Microsoft Developer…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2025-12-19T16:04:22.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETM%3C/text%3E%3C/svg%3E)
Thomas Masiello
0
Reputation points
commented
2026-04-14T21:16:33.0133333+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Azure portal login issues
portal.azure.com in incognito mode in firefox browser goes to https://login.microsoftonline.com and shows this screen and the 2 digit code doesnt come in microsoft authenticator so unable to login to portal.azure.com Tried cant use microsoft…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2026-03-09T19:15:14.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 81%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Raj Bharathi
25
Reputation points
commented
2026-04-14T21:07:43.19+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Authenticator problem
Hello there, i have problem with my authenticator. Few time ago i have IphoneX from there i transfer my authneticator to Iphone 7 and now, here are the problem. If i try transfer my authentication to Iphone 16 6 month ago, transfer not complete and i…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2025-12-12T17:49:59.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 11%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Karel Přemyslovský
0
Reputation points
commented
2026-04-14T21:05:02.64+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Unable to log in to microsoft authenticator after i deleted the app
i’ve been locked out of my college account in the authenticator app because i deleted it and i’ve entered a constant loop of not being able to log in to my account anywhere. It’s not this email that’s having that problem but my college one but i couldn’t…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2026-02-15T04:15:01.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 30%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZM%3C/text%3E%3C/svg%3E)
Zoe Maria Pérez Colman
0
Reputation points
commented
2026-04-14T20:51:19.26+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Unable to login to azure portal
Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID:…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,206 questions
asked
2026-03-16T07:10:34.4833333+00:00
Rajeev Upadhyay
0
Reputation points
commented
2026-04-14T20:44:45.13+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Unable to login with 2FA / MS Authenticator
I am the Global Admin for a small business that subscribes to Microsoft 365 services. I need to login in order to update billing info, but I'm stuck in a loop with the MS Authenticator App. I've recently upgraded to a new phone, and apparently the keys…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2026-01-12T15:22:43.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 62%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jeremy New
5
Reputation points
commented
2026-04-14T20:43:00.2666667+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
We ran into an error when adding a account to a new phone
I have both phones at hand with my accounts & passwords ready with mobile numbers for sms authentication. Apps are up to date, with the date and time automatic with no powersaving, tried on both with wifi and mobile data. I have re-installed,…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2025-12-13T02:19:42.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 86%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
rich
0
Reputation points
commented
2026-04-14T20:27:34.7766667+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Why can I not log in to my authenticator
Hello! I have just gotten a new phone and tried to log in to authenticator multiple time and got locked out. Fair enough I reached out for help Wednesday and they said I just had to wait 24 hours to be able to try logging in again because error 400…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2026-01-09T19:11:45.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 69%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Brett Smith
0
Reputation points
commented
2026-04-14T20:21:37.9166667+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Experiencing authentication issue and Error fetching tenants
Keep getting below messages in Azure portal. This account I can login with no issues but when doing anything like creating subscription it will throw error. Sometimes, it will go to the blue screen asking for retry or logout. I also get the message…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,206 questions
asked
2026-04-14T19:25:26.4533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 26%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Tarvinder Taneja
5
Reputation points
commented
2026-04-14T19:36:51.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu
33,820
Reputation points Microsoft External Staff
Moderator
0 answers
How to recovery 2FA Authenticator
Hello, I used to have Microsoft Authenticator App in my old mobile phone I lost last week. I had all my airlines accounts two factor authentication there. I did not have time to backup, suddenly my mobile completly died. How can I recover all my airlines…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2026-02-26T01:29:05.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 63%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
Jefferson Oliveira
0
Reputation points
commented
2026-04-14T18:30:32.1333333+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Build 19045.7184 update
Via Windows Update https://support.microsoft.com/en-us/topic/april-14-2026-kb5082200-os-builds-19045-7184-and-19044-7184-4fa6421d-5c52-4aa1-ace0-647647282000
Windows for home | Windows 10 | Windows update
23,829 questions
0 answers
Need 6 digit code instead of 8
Hi, the authentificator app only provides me 8 digit codes but to login on my professional portal I need a 6 digit code every time. Could you please assist me to obtain a 6 digit code when I use the authentificator app?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2026-04-07T01:24:22.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 36%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAE%3C/text%3E%3C/svg%3E)
aude-elisabeth
0
Reputation points
commented
2026-04-14T18:22:33.8866667+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
linkedin premium
when will I get my LinkedIn premium I have subscribed through the 12 month student subscribtion
Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
60 questions
asked
2026-01-28T15:39:08.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 60%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZA%3C/text%3E%3C/svg%3E)
Ziyad alrubian
0
Reputation points
commented
2026-04-14T18:19:47.4633333+00:00
Sirri Berat Cinkilic
100
Reputation points
0 answers
My Authenticator app isn't working
When I try to sign in to my email, it asks for an authenticator app but my app doesn't provide me with one. I've tried to change the settings of my security information, but again it asks me for a code which doesn't show up on my app. I have tried…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2025-11-22T16:56:02.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 12%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Alba Perez Sanchez
30
Reputation points
commented
2026-04-14T18:18:24.4733333+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
my account was hacked but i dont know the email i only have the username
my minecraft account was hacked and i have no way of getting it back the email has been changed and its been too long for me to remember (around a year) the only thing i know is the username and what the password used to be how can i get it back?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2026-01-08T08:05:08.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 70%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFC%3C/text%3E%3C/svg%3E)
Felix Crosby
0
Reputation points
commented
2026-04-14T18:14:32.3833333+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee
0 answers
Lost access to Microsoft authenticator
I've been using Microsoft 365 through the student's account provided by my university but lately the phone in which I have the Microsoft authenticator app broke so I can't access it anymore, now I can't access my account in new devices since I don't have…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,450 questions
asked
2025-12-19T23:20:13.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 67%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Joaquin Manrique
0
Reputation points
commented
2026-04-14T18:02:50.2333333+00:00
Pauline Mbabu
1,840
Reputation points Microsoft Employee