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2 answers One of the answers was accepted by the question author.

Help with the Authenticator app

I have the Authenticator app downloaded and successfully connected to one account. However, I am trying to connect it to my work email and it prompts me to sign in on the app, but then asks me for a code. I can’t get the code because I am not signed in…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-11T13:10:46.33+00:00
Annie Klein 20 Reputation points
accepted 2026-09-11T13:52:43.7933333+00:00
Annie Klein 20 Reputation points
4 answers One of the answers was accepted by the question author.

I can't paste the contents of a cell of Excel365

Hello I can cut the contents of a cell but for a few days I have not been able to paste the contents as it disappears and the undo also disappears......delete a key Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common as soon as I open the…

Microsoft 365 and Office | Excel | For business | Windows
asked 2025-10-22T12:37:01.5433333+00:00
SPEDICATO Mario 20 Reputation points
commented 2026-09-11T13:51:58.4433333+00:00
Joanne Lytton 0 Reputation points
1 answer

Cancelling a recurring billing that I set up on someone else's account that I cannot access

Years ago I helped a colleague set up Microsoft 365 on their laptop. I set them up with office and I used my credit card details to pay for this. This has been charged each year and I am not able to cancel the charge. I disputed the charge last year but…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T13:16:47.6866667+00:00
Scott 0 Reputation points
answered 2026-09-11T13:51:40.68+00:00
DaveM121 930.3K Reputation points Independent Advisor
2 answers

Notification from Microsoft Security Virus and Threat Protection says it is not on, when it is!

I received some fine first and second level support from Microsoft Support yesterday. Windows update was stuck but was fixed. Since then Microsoft Security Virus and Threat Protection displays a notification that the protection is not on and that I…

Microsoft Security | Microsoft Defender | Other
asked 2026-09-11T10:51:53.4333333+00:00
Anders Strand-Holm 40 Reputation points
commented 2026-09-11T13:34:56.7966667+00:00
Anders Strand-Holm 40 Reputation points
2 answers One of the answers was accepted by the question author.

Stock History Excel feed not working after 7th September 2026

Excel is not returning stock history formulae results after 7th september 2026

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-11T12:32:16.68+00:00
Rajesh Krishnamurthy 20 Reputation points
accepted 2026-09-11T13:34:38.4533333+00:00
Rajesh Krishnamurthy 20 Reputation points
1 answer

Browser Word Not Working

I've seen this in multiple threads, where you open the browser version of Microsoft Word, it works just fine, but when you open a document, it just buffers/loads for eternity. Is it on my part or is there something bigger going on. I need it and the app…

Microsoft 365 and Office | Word | For education | Windows
asked 2026-09-03T14:34:51.85+00:00
Jawad Almubarak 5 Reputation points
commented 2026-09-11T13:32:53.1366667+00:00
Heimerdinger 295 Reputation points Independent Advisor
1 answer

Entra joined devices and access to local resources

Hi everyone, we have moved to MS365 and are now operating in a Hybrid environment, we have computers that are "Microsoft Entra hybrid joined." I would like to gain a better understanding of how new devices that are solely joined to Entra ID…

Windows for business | Windows 365 Business
asked 2026-09-10T14:20:48.48+00:00
Amir-G 61 Reputation points
commented 2026-09-11T13:32:03.76+00:00
Amir-G 61 Reputation points
0 answers

Microsoft 365 Copilot shows "token store error, connector unavailable" for custom MCP connector even though OAuth token issuance succeeds

We have a custom MCP server fronted by our own OAuth 2.0 Authorization Server, registered with Microsoft 365 Copilot as a statically-configured OAuth client with RFC 8707 "resource" indicator support and PKCE (S256) enforced. Symptom: When a…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-09-11T05:40:53.6666667+00:00
Thanaphop Parinyarat 0 Reputation points
commented 2026-09-11T13:31:44.3933333+00:00
Ashlesha Pawar (Tata Consultancy Services Limited) 395 Reputation points Microsoft External Staff
1 answer

IPAM Server disconnected during In-Place OS Upgrade from 2016 to 2019/2022

Dear Microsoft Team, Good day, I faced an issue during the upgrade of the OS server for IPAM from 2016 to 2019/2022, I tried to upgrade to both OS systems, and every time I faced the same error, "Log in to database failed I tried to check both…

Windows for business | Windows Server | User experience | Other
asked 2024-06-05T07:12:02.7+00:00
Ramy Anwar Othman 0 Reputation points
commented 2026-09-11T13:30:11.3033333+00:00
Rivard, Martin 1 Reputation point
1 answer

Entra joined devices and access to local resources

Hi everyone, we have moved to MS365 and are now operating in a Hybrid environment, we have computers that are "Microsoft Entra hybrid joined." I would like to gain a better understanding of how new devices that are solely joined to Entra ID…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2026-09-10T14:24:57.78+00:00
Amir-G 61 Reputation points
commented 2026-09-11T13:28:37.7766667+00:00
Amir-G 61 Reputation points
1 answer

My Authenticator does not work for my account

I want to reset the password of my Microsoft account but nothing happens in my Authenticator.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-11T13:28:11.0533333+00:00
Robert Vos 0 Reputation points
answered 2026-09-11T13:28:29.0533333+00:00

AI answer

0 answers

Unexpected Azure charge after cancelling free trial and unable to remove payment method

Hello Microsoft Azure Support, I activated an Azure subscription for a free trial and used it only for a few days. After that, I cancelled my Azure subscription and also turned off auto-pay/recurring billing. However, I have now received a bill/charge…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,652 questions
asked 2026-09-11T13:27:08.86+00:00
Surya nandini Peddinti 0 Reputation points
25 answers

The operation couldn’t be completed. (com.apple.accounts error 3.)

unable to add exchange account to the mail app on osx

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,400 questions
asked 2025-11-19T13:57:52.4133333+00:00
Ralf 85 Reputation points
answered 2026-09-11T13:26:04.31+00:00
Marius Coterlet 0 Reputation points
2 answers One of the answers was accepted by the question author.

No Sound on Any XBOX Cloud Game Launched Using XBOX App

Sound works fine for any XBOX cloud games launched through Edge or Brave. Sound works fine for any XBOX games installed locally There is no sound at all for any XBOX Cloud games launched using XBOX app. I have disabled all sound input and output devices…

Windows for home | Windows 11 | Gaming
asked 2026-09-04T01:46:29.08+00:00
Paul 20 Reputation points
recommended 2026-09-11T13:24:29.1233333+00:00
Carl-L 21,485 Reputation points Microsoft External Staff Moderator
1 answer

I have windows 11 25h2 pc and pc not getting driver of hp scanjet pro 2000s2 and showing error after driver installation device not connected/device offline please give a solution I have multiple of scanner of same model

I have windows 11 25h2 pc and pc not getting driver of hp scanjet pro 2000s2 and showing error after driver installation device not connected/device offline please give a solution I have multiple of scanner of same model.

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-11T12:37:26.2466667+00:00
Ravindra Aski 0 Reputation points
answered 2026-09-11T13:22:49.2666667+00:00
David-M 125.2K Reputation points Independent Advisor
2 answers

My 1.25$ xbox gift card got refunded + I did not get my points back that I spent on the 1.25$ xbox gift card.

I bought a 1.25$ xbox gift card using my points and it said it was refunded but I did not get my points back. [moved from: Windows for home | Other | Gaming]

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,321 questions
asked 2026-09-10T12:29:28.45+00:00
ram gorrela 0 Reputation points
edited the question 2026-09-11T13:22:25.96+00:00
Vikki-T 10,185 Reputation points Microsoft External Staff Moderator
1 answer

tenant access recovery

I have lost access to the Global Administrator of our Microsoft 365 tenant. The administrator is no longer reachable. I am the authorized representative of the organization and need to recover administrative access to the tenant. I cannot use the normal…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-11T09:28:52.46+00:00
Penningmeester ACGV 0 Reputation points
commented 2026-09-11T13:20:21.6333333+00:00
Killian N 3,900 Reputation points Independent Advisor
0 answers

Artifact Signing: Identity validation failed — Unable to determine cause of failure

Problem description I am experiencing an issue with identity validation in the Artifact Signing service. The validation process initiated on September 4, 2026, is marked as 'Failed' in the portal, but no error code or descriptive message is provided. I…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,261 questions
asked 2026-09-04T07:04:12.0766667+00:00
Ryan-8610 10 Reputation points
commented 2026-09-11T13:18:58.22+00:00
Saravana Kumar D 170 Reputation points Microsoft External Staff Moderator
1 answer

URGENT!!!!!!

Hello, I urgently need help with my Bing Places business listing. I have been trying to verify the listing for over a week. The verification process is completely blocked. Bing shows three verification options: Phone, SMS/Text and Email. However, the…

Bing | Other
Bing | Other

Miscellaneous topics that do not fit into specific categories.

1,544 questions
asked 2026-09-11T08:47:54.6533333+00:00
Info | Jachthuis Doublet 0 Reputation points
edited an answer 2026-09-11T13:14:29.5766667+00:00
Vikki-T 10,185 Reputation points Microsoft External Staff Moderator