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Anyone having issues with processes related to Word, specifically 32 bit versus 64 bit.

Anyone having issues with processes related to Word, specifically 32 bit versus 64 bit. Our tools utilize word in an a transcription process. our application opens a word instance, but since recent updates, our application is randomly crashing when…

Microsoft 365 and Office | Word | Other | Other
asked 2026-08-06T14:43:44.22+00:00
David Gunter 0 Reputation points
edited the question 2026-08-07T00:39:48.77+00:00
Daphne Huynh (WICLOUD CORPORATION) 1,305 Reputation points Microsoft External Staff Moderator
1 answer

locked out of xbox account due to suspicious activity, recovery form says insufficient information even tho i provide as much info as possible

ive been locked out of my xbox account for around a year and a half, in which i have tried multiple times to recover it with recovery forms, of which every time it has told me i have insufficient information, i have provided as much info as possible…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-08-06T22:05:25.5933333+00:00
finley breen 0 Reputation points
answered 2026-08-06T22:05:45.7333333+00:00

AI answer

1 answer

Unable to Connect Azure to AWS RDS – Request for Technical Assistance & Meeting

Dear Azure Support Team, Greetings from Allianz Insurance Sri Lanka. We are currently using Azure in conjunction with AWS for our M484 system anomaly detection solution, with both environments hosted via our FCP setup. However, we are facing an issue…

Azure Synapse Analytics
Azure Synapse Analytics

An Azure analytics service that brings together data integration, enterprise data warehousing, and big data analytics. Previously known as Azure SQL Data Warehouse.

5,660 questions
asked 2026-06-22T06:19:30.23+00:00
Khan, Jazeem 0 Reputation points
commented 2026-08-06T21:52:09.66+00:00
Erland Sommarskog 137.4K Reputation points MVP Volunteer Moderator
1 answer

virus msgs from Windows Defender

Yesterday I started receiving virus alert msgs from Windows Defender that won't go away. McAfee isn't finding any viruses. I can't get the msgs to go away. Some say scan now, they scan, find three trojans, but don't fix. There are also msgs…

Microsoft Security | Microsoft Defender | Other
asked 2026-08-06T21:37:40.6066667+00:00
Dr J Hendrix 0 Reputation points
answered 2026-08-06T21:37:57.53+00:00

AI answer

1 answer

Account issue

How can I get a real human to contact me about an account issue?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-06T20:53:31.2166667+00:00
Allegra Coleman 5 Reputation points
answered 2026-08-06T20:53:46.81+00:00

AI answer

1 answer

ClipChamp is way slow

Hi, My laptop is new with 32GB RAM however clipchamp takes 20 mins just to open. I recorded a video for 1 mins and I needed to wait for 30 mins to see the rendering. I am not using cloud storage to avoid the internet connection issues and by the way I…

Microsoft 365 and Office | Clipchamp | For home
asked 2026-08-06T20:43:16.3466667+00:00
heba hegab 0 Reputation points Microsoft Employee
answered 2026-08-06T20:43:38.3566667+00:00

AI answer

1 answer

Pasting into Microsoft365 document

When copying a picture or diagram from Paint and pasting to a Microsoft365 document, the resulting image is broken into overlapping parts. This does not happen when I paste into Libre Office. This has arisen within the past few weeks.

Microsoft 365 and Office | Word | Other | Windows
asked 2026-08-06T20:41:34.2633333+00:00
Peter Ruane 0 Reputation points
answered 2026-08-06T20:41:51.33+00:00

AI answer

1 answer

Microsoft 365 Add-ins Not Working

Hello, I am having an issue with Microsoft 365 add-ins. The add-ins are not loading or functioning correctly. I have already tried: Restarting the Office application. Signing out and back into Microsoft 365. Updating Office to the latest…

Microsoft 365 and Office | Other
asked 2026-08-06T20:10:14.25+00:00
Jake Orion 0 Reputation points
answered 2026-08-06T20:10:35.85+00:00

AI answer

1 answer

Artifact Signing identity validation - Verification fails

I'm setting up identity validation for Artifact Signing (individual/company account, EU - Croatia) and it fails at the Face Check step. The portal shows "Face Check failed - we could not verify your identity." In Microsoft Authenticator, the…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,256 questions
asked 2026-07-22T22:44:40.1+00:00
softwaremaniac 0 Reputation points
commented 2026-08-06T19:24:47.1566667+00:00
Moosa Khan 695 Reputation points Microsoft External Staff Moderator
1 answer

Word page cannot, will not open word page

I have a Microsoft Word page on my desktop. It houses my passwords. Clicking to open brings up two white pages, but it does not open the page. Word experienced an error trying to open this file. Try suggestions Check file permissions for the document or…

Microsoft 365 and Office | Microsoft 365 Defender | For home | Windows
asked 2026-08-06T19:13:42.0066667+00:00
Charles J. Arrigo 0 Reputation points
answered 2026-08-06T19:14:00.8666667+00:00

AI answer

1 answer

How to switch from personal plan to family plan Office 365

I currently have an individual 365 subscription. However, my husband has a family plan and I would like to move my subscription to that plan. From what I have read, I need to cancel my plan first and then accept his invite. The problem is two-fold: how…

Microsoft 365 and Office | Other
asked 2026-08-06T19:00:36.5166667+00:00
Monica Nadler 5 Reputation points
answered 2026-08-06T19:00:56.0266667+00:00

AI answer

1 answer

How do I uninstall or delete Microsoft Copilot. Didn't ask for it and don't want it. It is not listed in Programs and Features. Right now I cannot reem my rewards. Absolutely NO help from Microsoft.

How do I get rid of Microsoft Copilot. Didn't ask for it and sure don't want it. It is not listed in Program and Features. When I try and redeem rewards and I choose which one I want, it ask me to verify that I am human and I do, it just stays there and…

Microsoft Copilot | Other
asked 2026-08-06T18:46:04.14+00:00
pat derby 0 Reputation points
answered 2026-08-06T18:46:18.6333333+00:00

AI answer

1 answer

Unable to verify startup when redeeming Microsoft for Startups benefit through Mercury

Hello, I have a US-registered startup and redeemed the Microsoft for Startups Azure benefit through the Mercury startup perks page. Mercury confirmed that redemption and verification are managed by Microsoft. However, after applying, I received the…

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

746 questions
asked 2026-08-06T18:37:52.59+00:00
Urfan Hamzayev 0 Reputation points
answered 2026-08-06T18:38:08.7633333+00:00

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1 answer

Como posso recuperar minha conta que foi comprometida

Eu tentei entrar na minha conta (******@gmail.com) e estava dando erro dizendo “Essa conta da Microsoft não existe. Insira uma conta diferente.“ Então entrei em contato com o suporte que me respondeu dizendo que teve um acesso não autorizado na minha…

Microsoft Security | Microsoft Entra | Other
asked 2026-08-06T18:07:56.09+00:00
Rebeca 🎀 5 Reputation points
answered 2026-08-06T18:08:18.9933333+00:00

AI answer

1 answer

How do I find out what I was billed for

Details Merchant Name: MICROSOFT*MICROSOFT 36 Merchant Address: REDMOND, WA, 98052 Transaction Method: Card Info Stored by Merchant Category: Electronics/Software

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-06T17:50:22.1266667+00:00
Vicki Valdez 0 Reputation points
answered 2026-08-06T17:50:35.6866667+00:00

AI answer

1 answer

How to Download Transcripts

Hi Team - I have done few certifications few years back and some of them are already expired. Now I need to download the transcripts of these certifications, is that possible?

Community Center | Not monitored
asked 2026-08-06T17:12:37.4766667+00:00
Mohamed Askar 0 Reputation points
edited the question 2026-08-06T17:21:11.29+00:00
Gérard Oomens 131.3K Reputation points Volunteer Moderator
1 answer

Micorsoft Account does not show new purchase

new microsoft 365 family does not show in my account

Microsoft 365 and Office | Other
asked 2026-08-06T17:17:54.59+00:00
Peter Webb 0 Reputation points
answered 2026-08-06T17:18:12.4966667+00:00

AI answer

1 answer

AZ-900 badges issues and digital certifiacate download

I have done my Azure AZ-900 Certification on 22 july under the ID ******@outlook.com but it not shows in the badge and even not able to share on linkdedin and other platform. Need help

Community Center | Not monitored
asked 2026-08-06T16:44:26.2533333+00:00
Fareed Iqbal 0 Reputation points
edited the question 2026-08-06T16:45:40.07+00:00
TP 163.1K Reputation points Volunteer Moderator
1 answer

Apps not working on new imac

I have purchased a new iMac and have with my existing 365 subscription have downloaded all the microsoft apps. Outlook is working but none of Word / Powerpoint / Excel are working. I am logged in with a valid subscription so not sure what the problem…

Microsoft 365 and Office | Other
asked 2026-08-06T16:10:01.2733333+00:00
Nicky C 0 Reputation points
answered 2026-08-06T16:10:25.97+00:00

AI answer

1 answer

Azure VPN Gateway - resource is stuck in a Microsoft-managed migration state and cannot be modified.

Production Azure VPN Gateway is operational and passing existing VPN traffic, however all configuration changes fail. Gateway SKU: VpnGw2AZ Observed behavior: - NAT rule creation fails - Tag updates fail - Any write operation against the gateway fails…

Azure VPN Gateway
Azure VPN Gateway

An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.

2,173 questions
asked 2026-08-03T12:54:50.6733333+00:00
Jonah Wermter 0 Reputation points
commented 2026-08-06T16:09:54.0866667+00:00
Rachana Thipparapu 10 Reputation points Microsoft External Staff Moderator