Microsoft 365 and Office | Sway | For home
A Microsoft digital storytelling app for creating and sharing interactive reports and presentations.
78 questions
1 answer
Unable to insert images/media into Sway
Hello, The functionality to insert images and other media in Sways is currently disabled. The "Insert" button in the top left is greyed out and the image/media side panel does not appear when clicking "Add an image" on a media slide.…
Microsoft 365 and Office | Sway | For home
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 20%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
1 answer
Problema con código de Microsoft Authenticator al iniciar sesión
Cuando intento iniciar sesión en mi cuenta institucional del Ministerio de Educación Pública de Costa Rica, el sistema me pide un código de verificación de Microsoft Authenticator. El problema es hace tiempo yo reinicie mi celular y ahora al intentar…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,251 questions
asked
2026-03-11T21:11:15.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 35%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
Anthony Josué Baldizón Chavarría
0
Reputation points
commented
2026-03-11T21:29:55.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rukmini
43,915
Reputation points Microsoft External Staff
Moderator
1 answer
Azure Update Manager - Configuration Maintenance Query
Hi, I am trying to setup an Azure Update Manager alert rule to send out an email when a specific Maintenance Configuration starts and ends. I should manage a Kusto query, but checking Update, Patchinstallationsresources, Maintenanceresources samples, I…
Azure Update Manager
Azure Update Manager
An Azure service to centrally manages updates and compliance at scale.
417 questions
asked
2026-02-17T16:07:57.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 84%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Andrea Guido
0
Reputation points
commented
2026-03-11T21:24:12.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 97%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Suchitra Suregaunkar
16,780
Reputation points Microsoft External Staff
Moderator
1 answer
H&R block tax software doesn't open anymore?
I haven't tried to open my tax software for a while. This is an older CPU and I have 10. I can't even open older versions that are still on this CPU. Anyone else have this issue and how to fix it?
Windows for home | Windows 10 | Performance and system failures
42,860 questions
asked
2026-03-11T21:22:58.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 3%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Phil Green
0
Reputation points
answered
2026-03-11T21:23:13.5566667+00:00
AI answer
1 answer
One Drive won't let me have my files back
One Drive won't let me have my files back so I can get rid of older files. I tried to send files from OneDrive to PC and it just created another list of the same files in One Drive How do I get my PC files back and get rid of One Drive.
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,186 questions
asked
2026-03-11T21:21:09.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 91%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Connie Carter
0
Reputation points
answered
2026-03-11T21:21:25.7266667+00:00
AI answer
1 answer
EXCEL CURSOR is LOCKED as PLUS SIGN
I was adjusting Row Height in a spreadsheet and wanted to copy that row to other rows in the sheet. Somehow my cursor changed to a PLUS SIGN, and I can't click on anything (in any spreadsheet I have open) and can't get rid of the PLUS SIGN. Please help!
Windows for home | Previous Windows versions | Windows update
20,552 questions
asked
2026-03-11T20:56:18.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 12%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Enstrom, Donna
0
Reputation points
answered
2026-03-11T20:56:27.8333333+00:00
AI answer
1 answer
The connection to the incoming (IMAP) server was dropped. Please check the incoming (IMAP) server settings and try again.
Hello Team, We are trying to configure email in Outlook using SMTP authentication, but the configuration is not getting completed. We are receiving the below error: “The connection to the incoming (IMAP) server was dropped. Please check the incoming…
Outlook | Web | Outlook.com | Settings
Outlook | Web | Outlook.com | Settings
Configuring preferences and options in Outlook.com
4,396 questions
asked
2026-03-11T06:55:28.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 20%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
IT Admin
0
Reputation points
commented
2026-03-11T20:50:31.39+00:00
Hornblower409
15,815
Reputation points
1 answer
Microsoft 365 / Outlook for Android sign-in broken after new Samsung phone – account works elsewhere
I am using a personal Microsoft account (Hotmail). My Microsoft account works correctly on the web and on non-Android devices. After moving to a new Samsung Galaxy S25 Ultra (Android), Microsoft 365 and Outlook for Android no longer work on this phone.…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,526 questions
asked
2026-03-11T20:42:09.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 57.99999999999999%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
MJ Thurgood
5
Reputation points
answered
2026-03-11T20:42:29.41+00:00
AI answer
1 answer
Credit card change
How do I change the credit card that is paid monthly?
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,855 questions
asked
2026-03-11T20:42:11.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 67%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Bright Spot
0
Reputation points
answered
2026-03-11T20:42:22.5433333+00:00
AI answer
1 answer
find account a subscription is coming from
I'm getting charged for an Xbox Game Pass subscription to my credit card and I want to cancel it. However, I don't know what microsoft account it is coming from. Can you find the account from the charge to my card?
Windows for home | Other | Gaming
4,328 questions
asked
2026-03-11T20:35:44.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 17%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jamie Farrell
0
Reputation points
answered
2026-03-11T20:35:54.9533333+00:00
AI answer
1 answer
I would like to request a copy of my certificate for Exam 70-432: Microsoft SQL Server 2008 – Implementation and Maintenance (ENU). How can I obtain it?.
I would like to request a copy of my certificate for Exam 70-432: Microsoft SQL Server 2008 – Implementation and Maintenance (ENU). How can I obtain it?.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
58,039 questions
asked
2026-03-11T20:29:55.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 56.00000000000001%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHW%3C/text%3E%3C/svg%3E)
Hilina Woldemariam
0
Reputation points
edited the question
2026-03-11T20:34:07.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 67%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ruwim.B
6,900
Reputation points
Volunteer Moderator
1 answer
New Outlook
How do I stop New Outlook from downloading the same emails repeatedly
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,071 questions
asked
2026-03-11T19:34:00.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 54%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Patricia Schurr
0
Reputation points
commented
2026-03-11T20:17:29.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
88,610
Reputation points
Independent Advisor
1 answer
Issue with Microsoft Authenticator
Hello Microsoft Support, I am having an incident with my Microsoft Authenticator app where I am constantly asked for my 2FA. I am not able to verify logins for my account and need assistance here so that the IP can be blocked from attempting signon to…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,526 questions
asked
2026-03-11T20:16:18.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 64%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tyler Spellen
0
Reputation points
answered
2026-03-11T20:16:33.1733333+00:00
AI answer
1 answer
I can not use Outlook classic to get my email from Gmail.
To al0l, Studently I am not able to get Outlook classic to retrieve my gmail. Its been working for over a year and now has stopped. I have tried to reinstall and quick fix outlook client but it didnt fix the issue. Strangely after reinstalling the…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,757 questions
asked
2026-03-11T18:58:18.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 0%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Daniel T Libonati Jr
0
Reputation points
commented
2026-03-11T20:11:40.81+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
1 answer
Can't log in to Outlook.com as i lost my device where authenticator installed
Dear Microsoft Support Team, I am writing to request assistance with accessing my Microsoft Office account. Unfortunately, I have lost my registered device, which I normally use to sign in, and I am now unable to complete the login process. Could you…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,526 questions
asked
2026-03-11T20:11:12.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 97%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
abdul wajid
0
Reputation points
answered
2026-03-11T20:11:35.8733333+00:00
AI answer
1 answer
how to fix outlook synch with gmail account
When i try to repair gmail account in outlook it says cannot connect
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,757 questions
asked
2026-03-11T19:46:05.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 69%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Randip
0
Reputation points
commented
2026-03-11T20:04:42.01+00:00
Anonymous
1 answer
Clear auto log in on acounts in outlook
Tryin to connect an old gmail accountin outlook but it keeps auto populating the email address and wont show option to sign with google
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
32,757 questions
asked
2026-03-11T19:50:02.8533333+00:00
Randip
0
Reputation points
commented
2026-03-11T20:02:06.98+00:00
Anonymous
1 answer
BitLocker Recovery Key Not Available for Corporate Device
We have a Lenovo ThinkPad laptop that is currently locked by BitLocker recovery after a disruption of as the lapton turn off with a usb-c charge of iphone and had an attention problem to start with the code "0183: Bad CRC of Security Settings in EFI…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,251 questions
asked
2026-03-11T18:19:11.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 62%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Gonzalo Arriagada
0
Reputation points
edited the question
2026-03-11T19:48:55.11+00:00
Rukmini
43,915
Reputation points Microsoft External Staff
Moderator
1 answer
recoverrequest
hello microsoft so something happend with my microsoft account and im not sure how. i took a break from minecraft and tried to come back to it just to find out i cant login cause my account keeps getting hacked ( atleast thats what i think so). because…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
15,526 questions
asked
2026-03-11T19:41:20.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 26%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
lammar jogić
0
Reputation points
answered
2026-03-11T19:41:41.7266667+00:00
AI answer
1 answer
Purchased Office from Amazon downloaded and installed but account states product not purchased
I've registered my product key, but when I try to use Word, Excel, Powerpoint or Onenote the program indicates that I have not purchased the product. I've logged into my Microsoft account and it does not show it as activated. I received an email at the…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,814 questions
asked
2026-03-11T19:40:53.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 7.000000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
catherine johnson
0
Reputation points
answered
2026-03-11T19:41:18.7466667+00:00
AI answer