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Unable to insert images/media into Sway

Hello, The functionality to insert images and other media in Sways is currently disabled. The "Insert" button in the top left is greyed out and the image/media side panel does not appear when clicking "Add an image" on a media slide.…

Microsoft 365 and Office | Sway | For home
asked 2026-03-09T21:43:54.92+00:00
Michael S 45 Reputation points
commented 2026-03-11T21:36:52.2666667+00:00
Michael S 45 Reputation points
1 answer

Problema con código de Microsoft Authenticator al iniciar sesión

Cuando intento iniciar sesión en mi cuenta institucional del Ministerio de Educación Pública de Costa Rica, el sistema me pide un código de verificación de Microsoft Authenticator. El problema es hace tiempo yo reinicie mi celular y ahora al intentar…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-11T21:11:15.2+00:00
commented 2026-03-11T21:29:55.1333333+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

Azure Update Manager - Configuration Maintenance Query

Hi, I am trying to setup an Azure Update Manager alert rule to send out an email when a specific Maintenance Configuration starts and ends. I should manage a Kusto query, but checking Update, Patchinstallationsresources, Maintenanceresources samples, I…

Azure Update Manager
Azure Update Manager

An Azure service to centrally manages updates and compliance at scale.

417 questions
asked 2026-02-17T16:07:57.8766667+00:00
Andrea Guido 0 Reputation points
commented 2026-03-11T21:24:12.32+00:00
Suchitra Suregaunkar 16,780 Reputation points Microsoft External Staff Moderator
1 answer

H&R block tax software doesn't open anymore?

I haven't tried to open my tax software for a while. This is an older CPU and I have 10. I can't even open older versions that are still on this CPU. Anyone else have this issue and how to fix it?

Windows for home | Windows 10 | Performance and system failures
asked 2026-03-11T21:22:58.98+00:00
Phil Green 0 Reputation points
answered 2026-03-11T21:23:13.5566667+00:00

AI answer

1 answer

One Drive won't let me have my files back

One Drive won't let me have my files back so I can get rid of older files. I tried to send files from OneDrive to PC and it just created another list of the same files in One Drive How do I get my PC files back and get rid of One Drive.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-03-11T21:21:09.27+00:00
Connie Carter 0 Reputation points
answered 2026-03-11T21:21:25.7266667+00:00

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1 answer

EXCEL CURSOR is LOCKED as PLUS SIGN

I was adjusting Row Height in a spreadsheet and wanted to copy that row to other rows in the sheet. Somehow my cursor changed to a PLUS SIGN, and I can't click on anything (in any spreadsheet I have open) and can't get rid of the PLUS SIGN. Please help!

Windows for home | Previous Windows versions | Windows update
asked 2026-03-11T20:56:18.84+00:00
Enstrom, Donna 0 Reputation points
answered 2026-03-11T20:56:27.8333333+00:00

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1 answer

The connection to the incoming (IMAP) server was dropped. Please check the incoming (IMAP) server settings and try again.

Hello Team, We are trying to configure email in Outlook using SMTP authentication, but the configuration is not getting completed. We are receiving the below error: “The connection to the incoming (IMAP) server was dropped. Please check the incoming…

Outlook | Web | Outlook.com | Settings
asked 2026-03-11T06:55:28.5866667+00:00
IT Admin 0 Reputation points
commented 2026-03-11T20:50:31.39+00:00
Hornblower409 15,815 Reputation points
1 answer

Microsoft 365 / Outlook for Android sign-in broken after new Samsung phone – account works elsewhere

I am using a personal Microsoft account (Hotmail). My Microsoft account works correctly on the web and on non-Android devices. After moving to a new Samsung Galaxy S25 Ultra (Android), Microsoft 365 and Outlook for Android no longer work on this phone.…

Microsoft Security | Microsoft Authenticator
asked 2026-03-11T20:42:09.8366667+00:00
MJ Thurgood 5 Reputation points
answered 2026-03-11T20:42:29.41+00:00

AI answer

1 answer

Credit card change

How do I change the credit card that is paid monthly?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-11T20:42:11.1766667+00:00
Bright Spot 0 Reputation points
answered 2026-03-11T20:42:22.5433333+00:00

AI answer

1 answer

find account a subscription is coming from

I'm getting charged for an Xbox Game Pass subscription to my credit card and I want to cancel it. However, I don't know what microsoft account it is coming from. Can you find the account from the charge to my card?

Windows for home | Other | Gaming
asked 2026-03-11T20:35:44.0266667+00:00
Jamie Farrell 0 Reputation points
answered 2026-03-11T20:35:54.9533333+00:00

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1 answer

I would like to request a copy of my certificate for Exam 70-432: Microsoft SQL Server 2008 – Implementation and Maintenance (ENU). How can I obtain it?.

I would like to request a copy of my certificate for Exam 70-432: Microsoft SQL Server 2008 – Implementation and Maintenance (ENU). How can I obtain it?.

Community Center | Not monitored
asked 2026-03-11T20:29:55.7233333+00:00
Hilina Woldemariam 0 Reputation points
edited the question 2026-03-11T20:34:07.23+00:00
Ruwim.B 6,900 Reputation points Volunteer Moderator
1 answer

New Outlook

How do I stop New Outlook from downloading the same emails repeatedly

Outlook | Windows | New Outlook for Windows | For home
asked 2026-03-11T19:34:00.7366667+00:00
Patricia Schurr 0 Reputation points
commented 2026-03-11T20:17:29.18+00:00
John Jefferson Doyon 88,610 Reputation points Independent Advisor
1 answer

Issue with Microsoft Authenticator

Hello Microsoft Support, I am having an incident with my Microsoft Authenticator app where I am constantly asked for my 2FA. I am not able to verify logins for my account and need assistance here so that the IP can be blocked from attempting signon to…

Microsoft Security | Microsoft Authenticator
asked 2026-03-11T20:16:18.2166667+00:00
Tyler Spellen 0 Reputation points
answered 2026-03-11T20:16:33.1733333+00:00

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1 answer

I can not use Outlook classic to get my email from Gmail.

To al0l, Studently I am not able to get Outlook classic to retrieve my gmail. Its been working for over a year and now has stopped. I have tried to reinstall and quick fix outlook client but it didnt fix the issue. Strangely after reinstalling the…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-03-11T18:58:18.06+00:00
Daniel T Libonati Jr 0 Reputation points
commented 2026-03-11T20:11:40.81+00:00
Anonymous
1 answer

Can't log in to Outlook.com as i lost my device where authenticator installed

Dear Microsoft Support Team, I am writing to request assistance with accessing my Microsoft Office account. Unfortunately, I have lost my registered device, which I normally use to sign in, and I am now unable to complete the login process. Could you…

Microsoft Security | Microsoft Authenticator
asked 2026-03-11T20:11:12.0233333+00:00
abdul wajid 0 Reputation points
answered 2026-03-11T20:11:35.8733333+00:00

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1 answer

how to fix outlook synch with gmail account

When i try to repair gmail account in outlook it says cannot connect

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-03-11T19:46:05.5733333+00:00
Randip 0 Reputation points
commented 2026-03-11T20:04:42.01+00:00
Anonymous
1 answer

Clear auto log in on acounts in outlook

Tryin to connect an old gmail accountin outlook but it keeps auto populating the email address and wont show option to sign with google

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-03-11T19:50:02.8533333+00:00
Randip 0 Reputation points
commented 2026-03-11T20:02:06.98+00:00
Anonymous
1 answer

BitLocker Recovery Key Not Available for Corporate Device

We have a Lenovo ThinkPad laptop that is currently locked by BitLocker recovery after a disruption of as the lapton turn off with a usb-c charge of iphone and had an attention problem to start with the code "0183: Bad CRC of Security Settings in EFI…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-11T18:19:11.65+00:00
Gonzalo Arriagada 0 Reputation points
edited the question 2026-03-11T19:48:55.11+00:00
Rukmini 43,915 Reputation points Microsoft External Staff Moderator
1 answer

recoverrequest

hello microsoft so something happend with my microsoft account and im not sure how. i took a break from minecraft and tried to come back to it just to find out i cant login cause my account keeps getting hacked ( atleast thats what i think so). because…

Microsoft Security | Microsoft Authenticator
asked 2026-03-11T19:41:20.6533333+00:00
lammar jogić 0 Reputation points
answered 2026-03-11T19:41:41.7266667+00:00

AI answer

1 answer

Purchased Office from Amazon downloaded and installed but account states product not purchased

I've registered my product key, but when I try to use Word, Excel, Powerpoint or Onenote the program indicates that I have not purchased the product. I've logged into my Microsoft account and it does not show it as activated. I received an email at the…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-03-11T19:40:53.18+00:00
catherine johnson 0 Reputation points
answered 2026-03-11T19:41:18.7466667+00:00

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