78 questions with Microsoft 365 and Office | Sway | For home tags

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3 answers One of the answers was accepted by the question author.

Can't login to my Sway account

I have been unable to sign in to Sway (sway.cloud.microsoft / sway.office.com) for over a week using both Chrome and Microsoft Edge on Windows 11. The error message I receive is: "We can't sign you in right now. Please try again later." Here is…

Microsoft 365 and Office | Sway | For home
asked 2026-06-05T15:36:37.4933333+00:00
Scott Christiansen 20 Reputation points
recommended 2026-06-22T09:11:38.3733333+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
1 answer

Unable to insert images/media into Sway

Hello, The functionality to insert images and other media in Sways is currently disabled. The "Insert" button in the top left is greyed out and the image/media side panel does not appear when clicking "Add an image" on a media slide.…

Microsoft 365 and Office | Sway | For home
asked 2026-03-09T21:43:54.92+00:00
Michael S 45 Reputation points
commented 2026-03-11T21:36:52.2666667+00:00
Michael S 45 Reputation points
1 answer

All my sways disappeared!

All my Sways have suddenly disappeared. I am getting the following message: “Your Sway is no longer available. The Sway may have been deleted or sharing permissions may have changed.” I cannot find anything in my Deleted folder, and I have not been…

Microsoft 365 and Office | Sway | For home
asked 2026-01-02T18:28:54.3666667+00:00
Sreeparna Vappala 0 Reputation points
commented 2026-01-24T00:03:47.7566667+00:00
Katerina-N 9,300 Reputation points Microsoft External Staff Moderator
2 answers

I cannot import my word docs into SWAY? Can you help me?

I cannot import or transform my WORD documents into SWAY

Microsoft 365 and Office | Sway | For home
asked 2025-12-20T20:06:47.3933333+00:00
otis miller 5 Reputation points
commented 2026-01-09T09:59:44.0366667+00:00
Claire 5 Reputation points
3 answers

Disappearing newsletters

My Sway newsletters have all disappeared from the Sway page - all after January 2025. I've tried expanding the list but those are all older ones. Where have they gone and can I get them back, as there are a couple of drafts I want to add to?

Microsoft 365 and Office | Sway | For home
asked 2025-06-18T14:11:47+00:00
Anonymous
1 answer

Microsoft Sway

Hey i was wondering how to upload a video from my device to microsoft sway. Because when i go to finder everything is grayed out like i can not use it.

Microsoft 365 and Office | Sway | For home
asked 2025-04-28T12:39:37+00:00
Anonymous
1 answer

Unable to load/open Sway newsletters

As a parent I receive weekly newsletters from the school via Sway. The recent one I can not open as it just sits loading and then times out. The school say it’s not an issue on their side but I have no idea what I can do. I don’t use Sway other than from…

Microsoft 365 and Office | Sway | For home
asked 2025-06-10T07:22:02+00:00
Anonymous
1 answer

I uploaded an e-portfolio link and I do not see it anymore

When I go into "my sways" I am unable to find the e-portfolio that I created and even downloaded from this website. How can I access that e-portfolio?

Microsoft 365 and Office | Sway | For home
asked 2025-04-10T02:51:18+00:00
Anonymous
2 answers

I can't open the presentation. It's just an eternal download (Sway)

I can't open the presentation. It's just an eternal download. I tried opening it from other devices, it's the same…

Microsoft 365 and Office | Sway | For home
asked 2025-06-10T07:29:39+00:00
Anonymous
1 answer

I cannot duplicate a sway? Why has this stopped working?

I used to be able to duplicate my sways so I can edit and amend. Now I cannot duplicate my sways. It just keeps coming up with 'there has been an error in duplicating this sway'. Is there a general fault or am I doing something wrong now or has…

Microsoft 365 and Office | Sway | For home
asked 2025-02-24T16:29:34+00:00
Anonymous
5 answers

IMPOSSIBILITY TO CREATE A NEW SWAY

Today it's impossible to create a new SWAY presentation (private office 365), and the old ones show "0" visualization. Can you tell me why?

Microsoft 365 and Office | Sway | For home
asked 2025-02-22T19:28:02+00:00
Anonymous
1 answer

change date format

I want to change a date format to DD/MM/YR in Sway. How do I do this please? (It has automatically changed to American format)

Microsoft 365 and Office | Sway | For home
asked 2024-12-04T23:51:38+00:00
Anonymous
1 answer

Does anyone know how to resolve "We are having trouble creating your Sway, Please check your Internet connection and try again."?

Trying to create a new sway and this error message keeps appearing "We are having trouble creating your Sway, Please check your Internet connection and try again.". Does anyone know how to sort it?

Microsoft 365 and Office | Sway | For home
asked 2025-02-20T14:14:49+00:00
Anonymous
1 answer

How do I grant access to those who have my Microsoft Sway link to view my embedded codes?

How do I grant access to those who have my Microsoft Sway link to view my embedded codes? Every time my teacher views my Microsoft Sway link they cannot see the embedded Microsoft Word or Microsoft PowerPoint code without me giving them my Microsoft…

Microsoft 365 and Office | Sway | For home
asked 2025-03-08T23:57:47+00:00
Anonymous
2 answers

Can't access a sway I made

I can't access this sway. i didn't delete it but keep getting the message that the link is erroneous. https://sway.cloud.microsoft/P7ezGvMmIuMyq1lX?ref=swaymru

Microsoft 365 and Office | Sway | For home
asked 2024-12-16T18:40:40+00:00
Anonymous
1 answer

Sway has suddenly stopped automatically showing embedded content

I have used Sway for a few years to produce a staff newsletter. Recently Sway now displays an empty window with stripes across it with a green button with view on it that has to be pressed to see embedded content. Does anybody know how to go back to…

Microsoft 365 and Office | Sway | For home
asked 2024-11-25T15:50:36+00:00
Anonymous
1 answer

Unable to embed video in Sway

Hello, I have been trying to embed a video into a Sway that I have made. I am on an Office 365 Family subscription. I have tried YouTube embed, as this is documented here as supported:…

Microsoft 365 and Office | Sway | For home
asked 2024-08-02T17:36:57+00:00
Anonymous
1 answer One of the answers was accepted by the question author.

How can I make a new presentation in sway a blank one and I make it by myself

How can I make a blank presentation in sway without ready temples, I want to design one by myself

Microsoft 365 and Office | Sway | For home
asked 2024-08-20T20:56:37+00:00
Anonymous
8 answers

Unable to embed YouTube Videos in Sway

From today, I am unable to embed a YouTube video. I have been using Sway for a couple of years and never run into this problem before. I'm getting the following message: Sorry, something went wrong. We can't convert this embed code. I am clicking…

Microsoft 365 and Office | Sway | For home
asked 2024-09-19T06:41:27+00:00
Anonymous
1 answer

Why cant i create new sway?

I am on sway and when I press create new it says check your internet connection and try again... I have 4 bars. Please help.

Microsoft 365 and Office | Sway | For home
asked 2024-08-04T23:38:33+00:00
Anonymous