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Getting message: Detecting a one-time purchase license

Bought MC Office 2021 on July 2024. Used it for a year. Now I am getting this message and cannot get into any of the applications. What can I do to get it to work? I have a Mac Action required: We've detected a one-time purchase license. This license…

Microsoft 365 and Office | Other
asked 2026-03-21T21:12:48.2966667+00:00
Bob Sklar 0 Reputation points
answered 2026-03-21T21:13:00.0533333+00:00

AI answer

asked 2026-03-21T20:43:25+00:00
Olympia Griffin 0 Reputation points
answered 2026-03-21T20:43:37.2633333+00:00

AI answer

1 answer

Minecraft account linked to closed Outlook

A month or so ago I was unexpectedly closed out of my Minecraft account on PS5. After contacting Xbox support I've discovered that my Outlook account connected to the gamertag was closed due to inactivity. Does anyone know how I can gain access to the…

Windows for home | Other | Gaming
asked 2026-03-21T20:19:59.28+00:00
Jo GB 0 Reputation points
answered 2026-03-21T20:20:16.5133333+00:00

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1 answer

“My Copilot access is currently suspended. My subscription is active, and support diagnostics report no issues. I am requesting a review of this policy suspension and reinstatement of my Copilot access.

“My Copilot access was suspended while I was asking for help with a Linux dual‑boot setup. This appears to have been triggered automatically by Copilot’s policy system, even though the activity was legitimate. My subscription is active, and I am…

Microsoft Copilot | Other
asked 2026-03-21T19:49:48.0933333+00:00
sawyer rowe 0 Reputation points
answered 2026-03-21T19:50:00.71+00:00

AI answer

1 answer

I Want to CANCEL my MSN Premium Subscription

I have been trying for 2 days now to find out how to CONTACT MSN Premium Microsoft to cancel my MSN Premium Subscription. Reason it was at one time $9.95 for the subscription but is now over $54 a year. When I login to my Account and go to SETTINGS. -…

Community Center | Not monitored
asked 2026-03-21T18:17:16.56+00:00
Bill Baske 5 Reputation points
edited the question 2026-03-21T19:23:11.7266667+00:00
Erland Sommarskog 137.5K Reputation points MVP Volunteer Moderator
1 answer

I forgot my Office account password

I forgot my Office account password. I'm locked out

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-03-21T18:58:44.8033333+00:00
Katherine Dickerson 0 Reputation points
answered 2026-03-21T18:58:55.45+00:00

AI answer

1 answer

Install issues for office 24 student edition

I have installed the product key for office 24 student. However when I clik on the downloads it only shows the apps for Office 365 and/or office 16. is that correct?

Microsoft 365 and Office | Other
asked 2026-03-21T16:38:15.0766667+00:00
Morris Phillips 0 Reputation points
answered 2026-03-21T16:38:24.1633333+00:00

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1 answer

HI I WANNA ASK WHY 800 rbx and 1000 rbx gift card price has being incresed?

Before the price was better of 800/1000 rbx giftcard but in 2026 i am seeing that price has increased i would like to tell that to plz decrease the price of robux gift crad And also i have purchased a long time ago a spotify prinium 3 months gift…

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,406 questions
asked 2026-03-16T04:19:32.7933333+00:00
Osama Khan 5 Reputation points
edited a comment 2026-03-21T15:55:38.5933333+00:00
Leia Green 0 Reputation points
1 answer

how to fix the Microsoft store

I'm trying to download Roblox on my pc through the Microsoft store, and whenever I click get, a UI pops up and says, "You're almost ready to play, to play games on your PC, we need to install some gaming components. You only need to do this…

Windows for home | Other | Gaming
asked 2025-11-07T22:07:19.4466667+00:00
alfie wilkinson 5 Reputation points
commented 2026-03-21T15:48:12.3233333+00:00
Davi Calderaro 0 Reputation points
1 answer

Reset Multifactor Authentication with Access AUNThenticator

reset Multifactor authentication without no access authenticator and no codes

Microsoft Security | Microsoft Authenticator
asked 2026-03-21T15:40:41.7133333+00:00
JM Arimany 0 Reputation points
answered 2026-03-21T15:41:02.91+00:00

AI answer

1 answer

OneNote edit bar placement

On my iPhone, the edit bar has moved to the bottom and covers up page titles in that folder. How do I adjust it to only activate when asked and to appear at the top of the screen as it did before?

Microsoft 365 and Office | OneNote | Other | iOS
asked 2026-03-21T15:24:29.24+00:00
JUDITH LINDER 0 Reputation points
answered 2026-03-21T15:24:36.9466667+00:00

AI answer

1 answer

I cannot sign into my Microsoft account after my iPhone with the Authenticator app broke.

I no longer have access to my Authenticator app, and the recovery form is being automatically rejected because 2FA is enabled. I need a manual review or escalation. I really need access to this account.

Microsoft Security | Microsoft Authenticator
asked 2026-03-21T14:32:26.17+00:00
Zachary Kellis 0 Reputation points
answered 2026-03-21T14:32:39.2933333+00:00

AI answer

1 answer

being billed for 365 family and don't think I need it

I am being billed for 365 family and I am the only user, need a cheaper plan - can't find a way to speak live or chat with a MS agent

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-21T14:29:00.9533333+00:00
JOHN kolimaga 0 Reputation points
answered 2026-03-21T14:29:23.1266667+00:00

AI answer

1 answer

Azure startups - redeemed credits not allocated

We activated a Microsoft for Startups referral code, but due to an initial tenant issue (AADSTS5000225 – tenant blocked), we could not access Azure during onboarding. The tenant is now accessible, but there is no Azure Sponsorship subscription and no…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,707 questions
asked 2026-03-20T13:42:27.68+00:00
ioannis petrousov 20 Reputation points
commented 2026-03-21T13:50:00.8166667+00:00
ioannis petrousov 20 Reputation points
1 answer

Partner Center submit new hardware Submit button is disabled

Partner Center submit new hardware Submit button is disabled. What happened.

Microsoft Partner Center | Other
asked 2026-03-20T14:54:55.6933333+00:00
Kevin Milch 0 Reputation points
commented 2026-03-21T13:47:04.6033333+00:00
Kevin Milch 0 Reputation points
1 answer

iOS BYOD – Microsoft Company Portal iOS MDM enrollment issue – Automatically attaches incorrect Exchange account

Regards, I am experiencing the following issue in our iOS BYOD environment and need assistance from Support. During Company Portal enrollment (MDM profile installation), only one specific user account a native iOS Exchange account automatically created,…

Microsoft Security | Intune | Microsoft Intune iOS
asked 2026-02-27T19:34:02.15+00:00
DGordon 0 Reputation points
commented 2026-03-21T13:32:07.29+00:00
DGordon 0 Reputation points
1 answer

to be able to upload resumes and cover letters and supporting docs to get a job

I am not even cofortable or able to create, store, retrieve the correct dos when putting in job applications (resumes, cover letters..etc. Moved from: Windows for home | Windows 11 | Files, folders, and storage

Microsoft 365 and Office | Word | For home | Windows
asked 2026-03-21T12:51:52.89+00:00
Ronald Miller 0 Reputation points
edited the question 2026-03-21T13:26:29.5866667+00:00
Spigolo 136.2K Reputation points Volunteer Moderator
1 answer

Excel for Dummies!

Im illiterate with IT but have creds what to do? I want A job as at least QC/QA supervisor ro;e in manufacturing. what can I do ASAS to get competent?

Community Center | Not monitored
asked 2026-03-20T05:15:53.3566667+00:00
Ronald Miller 0 Reputation points
edited the question 2026-03-21T13:20:43.49+00:00
JuliaMarvin 22,820 Reputation points Volunteer Moderator
1 answer

New Outlook contacts

I have new computer and using new Outlook. Using my old win 10 computer, I created a csv file with all my e-mail contacts and moved the file to my new win 11 computer. The file looks OK, showing all contacts, I saved it as a .csv file. I followed…

Windows for home | Windows 11 | Apps
asked 2026-03-16T14:59:41.1066667+00:00
John Kobak 5 Reputation points
commented 2026-03-21T13:11:19.92+00:00
John Kobak 5 Reputation points
1 answer

Mouse Cursor is erratic and jumps around in EXCEL

I have a Windows 11 Hp Omnibook X Flip Laptop and using MS 365 EXCEL. I am working on a large Excel file originally create in 2018 with Office 2016. The cursor bouncing around the screen is maddening and nothing I can do with regards to debug or…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-01-25T23:09:42.9466667+00:00
Glen Lesnick 5 Reputation points
commented 2026-03-21T13:01:38.56+00:00
Diane M Palmer 0 Reputation points