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Unable to login to portal.azure.com using personal account

I have a personal account and authenticator setup on my old android phone where is display is destroyed. I have new iphone now. whenever I am trying to login to portal.azure.com i only get two options Approve a request on my Microsoft Authenticator app…

Microsoft Security | Microsoft Authenticator
asked 2026-03-29T11:26:10.32+00:00
aparnaprayag 20 Reputation points
edited a comment 2026-03-29T16:32:21.0733333+00:00
simo-k 95,390 Reputation points Volunteer Moderator
1 answer

Won't send me a SMS-Code

Hi I just updated my BIOS, so I need to remake a Pin code; but for that I need to login Microsoft and since i forgot my password I did the 'forgot password'.I have the double authentification factor. I entered the code sent to the linked mail, and now…

Microsoft Security | Microsoft Authenticator
asked 2026-03-29T16:23:53.31+00:00
Alkan Özdemir 0 Reputation points
answered 2026-03-29T16:24:11.4833333+00:00

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1 answer

Log in to Authenticator app with Authenticator app code needed

I am trying to log into my Authenticator app. After inputting my account information, I am being asked to put in a code from the Authenticator app. I am trying to log into the Authenticator app! I don’t have access to any codes. How can I fix this issue?…

Microsoft Security | Microsoft Authenticator
asked 2026-03-29T15:29:51.72+00:00
Barrick, Mallory Annalise 0 Reputation points
answered 2026-03-29T15:30:01.2933333+00:00

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1 answer

UGREEN KVM AK700 Works with Windows 10 Pro but Windows 11 Pro is Hopeless

It seems I've made a monster mistake buying a new PC with Windows 11 Pro to update my old DAW PC to something I hoped would be good. I have 3 Monitors in total but only intend to use 2 via KVM. The Monitors are a very old AOC 2 2753Qv and 2 new…

Windows for home | Windows 11 | Display and graphics
asked 2026-03-20T19:57:30.9533333+00:00
Phil C 0 Reputation points
commented 2026-03-29T13:43:00.0833333+00:00
Phil C 0 Reputation points
1 answer

where can I get certification of completion of this course for uploading to shoshin school site?

where can I get certification of completion of this course? This question is related to the following Learning Path

Community Center | Not monitored
asked 2026-03-29T12:04:43.0533333+00:00
Kirti Ramesh Kesarkar 0 Reputation points
edited the question 2026-03-29T12:31:19.3066667+00:00
JuliaMarvin 22,820 Reputation points Volunteer Moderator
1 answer

I can't log into authenticator on my device and when I try online it asks for a code from my device!

I recently upgraded to a new phone. Somehow, I managed to remove the phone number from the account. I can not add my phone number back to my account to log back in and when i try to log in on a computer it asks for a code from my app, in which I can not…

Microsoft Security | Microsoft Authenticator
asked 2026-03-29T11:38:11.1333333+00:00
Robert Price 0 Reputation points
answered 2026-03-29T11:38:27.4233333+00:00

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1 answer

Unable to schedule GH‑900 exam due to “Microsoft registrations are currently not permitted” error

Hello Team, I am unable to schedule my GH‑900 certification exam. Every time I attempt to book the exam through Pearson VUE, I receive the following error message: “Microsoft registrations are currently not permitted for this candidate. Please direct any…

Community Center | Not monitored
asked 2026-03-29T10:55:02.6333333+00:00
Shankar Dhumal, Vaishnavi 0 Reputation points
edited the question 2026-03-29T11:28:07.4766667+00:00
JuliaMarvin 22,820 Reputation points Volunteer Moderator
1 answer

App Service Plan deleted (confirmed via Activity Log) but still incurring charges and not visible in portal/CLI

We are experiencing an issue where an Azure App Service Plan continues to incur charges even though it appears to have been successfully deleted. Resource type: Microsoft.Web/serverfarms (App Service Plan) Region: West Europe Pricing tier:…

Community Center | Not monitored
asked 2026-03-27T10:42:51.4766667+00:00
thijs hommes 0 Reputation points
edited the question 2026-03-29T09:43:37.58+00:00
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator
1 answer

Cargo excesivo en azure ID

Necesito ayuda se me estan presentando unos cargos excesivo en azure los cuales no hemos realizados. He abierto un sin fin de ticket y aun no obtengo respuesta alguna . Numero de ticket 2601130040005936 fecha 27/02/2026 Numero de ticket…

Community Center | Not monitored
asked 2026-03-03T12:22:19.4833333+00:00
Infraestructura Branar C.A 0 Reputation points
edited the question 2026-03-29T09:42:50.5966667+00:00
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator
1 answer

Screen time on Windows

My son complains that Microsoft family safety monitors his screen time even when he is not using the computer so that he reaches the limit I set to him even without using it. How can he prevent that from happening and effectively "pause" his…

Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

197 questions
asked 2026-03-29T09:11:59.97+00:00
SG 0 Reputation points
answered 2026-03-29T09:12:11.5133333+00:00

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1 answer

OneDrive Personal web bug: a file called "Drew Menning Deck" is stuck on my OneDrive Home/Recent page. It is not in My files or Shared. The only option is Open. Please remove the stale Recent/Home entry from my account or escalate to the OneDrive web team

I need help with a OneDrive Personal bug on the OneDrive web Home page. Problem: A file named "Drew Menning Deck" is stuck on my OneDrive Home/Recent view every time I open OneDrive on the web. What I already confirmed: The file is NOT in My…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-03-29T08:29:33.1333333+00:00
Drew Menning 0 Reputation points
answered 2026-03-29T08:29:54.9066667+00:00

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1 answer

unable to reset MFA for one of my organization mailbox in Azure console. error Value of unique property 'ProxyAddresses' with ObjectId '28b36d98-etc...'

I can't delete previous registered device from user MFA profile. also user not able to find any code in his Authenticator app or login by any other method! reset MFA or deleting MFA method in Azure console not working

Microsoft Security | Microsoft Authenticator
asked 2026-03-29T08:27:35.4733333+00:00
Musab Shareef (Admin) 0 Reputation points
answered 2026-03-29T08:27:52.39+00:00

AI answer

1 answer

AADSTS5000228 blocking Partner Center registration — request old tenant cleanup

I am trying to register on Microsoft Partner Center using tenant axltecptyltd.onmicrosoft.com. Every sign-in attempt is blocked with error AADSTS5000228 — access denied to tenant 7ac4df4e-a945-450a-935e-6e2b987b7c01. A previous incomplete Partner Center…

Microsoft Partner Center | Other
asked 2026-03-29T07:09:49.9566667+00:00
Scott Matlou 0 Reputation points
answered 2026-03-29T07:10:02.4133333+00:00

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1 answer

Certificate not visible

I passed a GitHub certification exam with a score of 877. However, when I log into Microsoft Learn, it asks me to create a new profile and I cannot see my certification or exam history. It seems my exam is associated with a different or duplicate…

Community Center | Not monitored
asked 2026-03-29T06:46:51.4966667+00:00
Chandini Ramia 0 Reputation points
edited the question 2026-03-29T07:05:34.3866667+00:00
JuliaMarvin 22,820 Reputation points Volunteer Moderator
1 answer

my hotmail have been removed as an alias

I think my hotmail have been removed as an alias, i cant recreate or sign in to it. I had a minecraft account linked to that hotmail, since the hotmail is gone, i cant sign in to minecraft too, so my minecraft account is also lost. Can I recover my…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-03-29T05:43:15.7266667+00:00
Methsila Jayathilaka 0 Reputation points
answered 2026-03-29T05:43:35.4033333+00:00

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1 answer

Microsoft Password Sync Problems: Now locked out of PC

I have three pc's on my home network. Two are Windows 10. The third is about a two weeks old and is Windows 11 Pro. I changed my Microsoft Account password online and was having trouble getting the password to sync to the pc's. I'm not sure how, but I…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-03-29T05:13:39.5533333+00:00
Bob Neufeld 25 Reputation points
answered 2026-03-29T05:14:03.3533333+00:00

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1 answer

Unable to access my account; MS Authenticator has caused me to be logged out

My name is Dale Webb. I am using my wife's account because I have run out of other ways to contact you. I tried to install MS Authenticator and have completely screwed up my system. Been on-line with Copilot since this morning, trying to figure it…

Microsoft Security | Microsoft Authenticator
asked 2026-03-29T02:30:00.3366667+00:00
Kate Webb 0 Reputation points
answered 2026-03-29T02:30:16.4333333+00:00

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1 answer

Not able to add personal Gmail to other login methods in mslearn profile

I need to add ******@gmail.com for the other login method. It is not allowing me to add the other account.

Microsoft 365 and Office | Other
asked 2026-03-29T02:27:29.1866667+00:00
Keerthan Gowda M 5 Reputation points
answered 2026-03-29T02:27:57.76+00:00

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1 answer

Account Password Reset Not working/Delete Account

Hello, hopefully someone here can help me. After Microsoft's program failed to properly save the password I used to create my child's account, as well as the representative I chatted with giving advice that turned out to me useless, I'm at the point now…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-03-29T02:23:40.0266667+00:00
naviator2003 0 Reputation points
answered 2026-03-29T02:23:52.5566667+00:00

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1 answer

product key

I'm still running windows 7 ultimate and my product key got knocked out when I changed my computer battery and now when I try to re-activate my windows product key it's getting blocked

Windows for home | Previous Windows versions | Licensing and activation
asked 2026-03-29T02:14:23.6966667+00:00
Albert S Westbrook Jr 0 Reputation points
commented 2026-03-29T02:16:56.71+00:00
Albert S Westbrook Jr 0 Reputation points