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Close account due to death

My mom passed away. She has a home user account with Microsoft that needs to be canceled. Renewal of her account is due April 5th. I do not have the account # and it does not appear that either of her telephone #s were used to create the account. Her…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-30T16:41:58.0966667+00:00
Ann Rolland 0 Reputation points
answered 2026-03-30T16:42:12.1333333+00:00

AI answer

1 answer

Unable to join Microsoft Azure Virtual Training Day (05-06 January)

Greetings , i've tried logging into the Azure Data Fundamentals training days over the last 2 days but the link doesn't actaully open the meeting , the link i was emailed takes me to login page where i input my email but after that i'm not redirected to…

Community Center | Not monitored
asked 2026-01-06T03:53:32.69+00:00
Tadiwa Phill , Gomo 5 Reputation points
commented 2026-03-30T16:25:23.47+00:00
Natapol Piriyanasorn 5 Reputation points
1 answer

I can't get a verification code to get my rewards points

I can't get a verification code to get my rewards points

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,391 questions
asked 2026-03-30T15:41:30.45+00:00
Jack Goodman 0 Reputation points
answered 2026-03-30T15:41:47.6766667+00:00

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1 answer

Office 2021 is crashing on opening with Teams

We have some users on Office 2016 32bit and 64 bit which their Outlook crashes with MS Teams. The solution was to update Office 2016 to Office 2021 what we did but for some users the problem persist. We have encountered 2 diffirent issues. Issue 1: User…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-30T15:28:59.8966667+00:00
Tom De Boever 5 Reputation points
edited the question 2026-03-30T15:33:07.1866667+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

Ms-900 certificate hasn't been shown

Hi I passed ms-900 exam, but in my profile I can not see that.

Community Center | Not monitored
asked 2026-03-30T14:58:13.3966667+00:00
Mona Nasiri 0 Reputation points
edited the question 2026-03-30T15:18:33.62+00:00
JuliaMarvin 22,820 Reputation points Volunteer Moderator
1 answer

Minecoin redemption

I redeemed 30 000won worth of minecraft giftcard on my son's cellphone but using my email address as its microsoft account. He is using my email address to play Minecraft. I checked everything. I redeemed the giftcard correctly under my gmail account…

Windows for home | Other | Gaming
asked 2026-03-30T15:15:49.55+00:00
Daisy Payumo 0 Reputation points
answered 2026-03-30T15:16:08.7266667+00:00

AI answer

1 answer

Private Messages Not Opening

Received messages this morning with private messages. When I open them, the private message does not open?

Community Center | Discuss the Q&A site | Site bug or problem
asked 2026-03-30T13:00:02.95+00:00
28gauge 45 Reputation points
commented 2026-03-30T15:07:27.7266667+00:00
Neil D 34,305 Reputation points Volunteer Moderator
1 answer

Is there any way to re-generate or get an English version of my AZ-104 score report for professional use.?

I passed AZ-104 on March 30, 2026. Pearson VUE only provided a Chinese Score Report. I have already contacted Pearson VUE, and they directed me to Microsoft Support for the English version. Is there anyway the score report can be downloaded or…

Community Center | Not monitored
asked 2026-03-30T14:22:08.1033333+00:00
Wei Ting Lin 0 Reputation points
edited the question 2026-03-30T14:40:02.67+00:00
JuliaMarvin 22,820 Reputation points Volunteer Moderator
1 answer

can't get my account

I get Microsoft certification and budget but I forget the account how I can get it again this is the pic of transcript

Community Center | Not monitored
asked 2026-03-30T13:23:04.06+00:00
Ali Ismail Ali Ismail 0 Reputation points
edited the question 2026-03-30T14:12:28.89+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
1 answer

Can ADFS SSO work with both NLB and ALB?

When ADFS is configured for SSO on a system with multiple SQL servers that has NLB and ALB enabled, the user continues to get a repeated login screen

Microsoft Security | Active Directory Federation Services
asked 2026-03-30T13:46:24.6333333+00:00
White, Catherine 0 Reputation points
answered 2026-03-30T13:46:55+00:00

AI answer

1 answer

Conversation with an agent

Why the heck is so dificult to get a chat with live agent when I'm seeking for help?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-30T13:35:33.5233333+00:00
Ivan Markevych 0 Reputation points
answered 2026-03-30T13:35:49.9166667+00:00

AI answer

1 answer

MFA lockout amministratore

my mobile was erased, and I can't access my authenticator to access my teams account

Microsoft Security | Microsoft Authenticator
asked 2026-03-30T13:16:14.25+00:00
Giuseppe Ambrosio 0 Reputation points
answered 2026-03-30T13:16:30.1766667+00:00

AI answer

1 answer

Request to Identify Registered Email for Microsoft Certification

Hi Team, I am writing to request your assistance in identifying the email address associated with my Microsoft certification. Attached the same for reference. Here are my details: Certification Number: I224-3374 Full Name: Venkata Narendra Avula …

Community Center | Not monitored
asked 2026-03-30T13:08:34.16+00:00
narendra naru 0 Reputation points
edited the question 2026-03-30T13:10:10.28+00:00
Gérard Oomens 131.9K Reputation points Volunteer Moderator
1 answer

Redeem Gift Card

My son received a Xbox gift card for his birthday. When i tried to redeem the card, it said that the code was not valid. I made sure that it was entered correctly. I went back to the store where it was purchased from, and they told me there was nothing…

Windows for home | Other | Gaming
asked 2026-03-30T12:28:58.58+00:00
Kassie Krzos 10 Reputation points
answered 2026-03-30T12:29:16.4466667+00:00

AI answer

1 answer

I deleted my autheniticator app by mistake. Now i am unable to log into my paypal account because i dont have the code from the authenticator. I tried to retrieve from backup but it did not work

please help I accidentally deleted my Authenticator app from my phone. Problem is that account was linked my PayPal account,now I'm unable to log in to my account PayPal account. I have tried to reinstall the app and do restore from back up but it is…

Microsoft Security | Microsoft Authenticator
asked 2026-01-04T12:49:49.8766667+00:00
Simbarashe Makuni 0 Reputation points
commented 2026-03-30T11:47:42.3733333+00:00
Carolyne 1,151 Reputation points Microsoft Employee
1 answer

Unable to Complete Azure Free Account Signup – Payment Authorization Issue

Hello Azure Support Team, I am trying to create a free Azure account, but I am encountering an issue during the payment verification step. I am receiving the following error: “Check with your bank. Your bank couldn't authorize this payment method.” I…

Community Center | Not monitored
asked 2026-03-30T10:27:11.1466667+00:00
Ballabhi Rawat 0 Reputation points
edited the question 2026-03-30T11:44:23.56+00:00
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator
1 answer

Authenticator connexion

Hello, I changed phone recently and I’m not able to use my Microsoft Authenticator, on the app it’s asking me to provide a code from Authenticator but I’m already on the app. I don’t understand the problem and I’m wondering how I can make it work. thank…

Microsoft Security | Microsoft Authenticator
asked 2026-01-03T14:40:26.89+00:00
Mia Paquin 5 Reputation points
commented 2026-03-30T11:41:26.0433333+00:00
Carolyne 1,151 Reputation points Microsoft Employee
1 answer

How to increment the version of the package I want to publish in Partner Centre - is there an easy way?

I'm not a coder, I've vibecoded an app (my first - see brioritize.com) and via the Partner Centre I want to publish on the Microsoft Store. I used PWABuilder to create packages to upload to the Microsoft Store. When going through the draft…

Microsoft Partner Center | Other
asked 2026-03-30T11:35:33.5066667+00:00
Brian 0 Reputation points
answered 2026-03-30T11:35:53.7233333+00:00

AI answer

1 answer

How can i transfer my MS certification from my Work account to personal account.

I want to transfer my MS certification from my Work account to my personal account, However work account is not active but i took certification through my Work Mail Id. I can't login with my work account and unable to access my certifications. Is there…

Community Center | Not monitored
asked 2026-03-30T11:07:33.1033333+00:00
Janapala Sukanya 5 Reputation points
edited the question 2026-03-30T11:27:34.93+00:00
simo-k 95,390 Reputation points Volunteer Moderator
1 answer

interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. How can i create a new tenant?

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle My free tenant has not been used for years I would like to use Azure,…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-03-30T10:30:42.8966667+00:00
Roger Knutsen 0 Reputation points
commented 2026-03-30T10:44:22.7866667+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator