I can't get a verification code to get my rewards points

Follow these steps to troubleshoot missing verification codes when trying to redeem Microsoft Rewards points:

1. Check where the code is being sent
   • Verification codes are only sent to the primary alias or an email/phone that was added as a way to verify sign-in.
   • Make sure the mailbox or phone being checked matches the partially hidden info shown on the screen.
2. Check email junk/spam and trusted senders
   • If using email verification, check the junk/spam folder for a message from Microsoft account.
   • Valid verification codes come from an @accountprotection.microsoft.com address.
   • Mark @accountprotection.microsoft.com as a trusted/safe sender so future codes go to the inbox.
3. Check phone/SMS settings
   • Make sure the phone does not block texts from unknown numbers.
   • If it does, change the setting, then choose I don't have a code on the verification screen to have a new code sent.
   • Ensure the SMS inbox is not full and the messaging app is working properly.
4. Make sure the number and email are valid
   • VOIP numbers cannot be used to receive verification codes; use a mobile phone number instead.
   • Confirm that the last digits/characters shown on the verification screen match the actual phone/email.
5. Avoid repeated requests and wait if blocked
   • Excessive or repetitive requests for codes can cause a temporary block where codes are not sent.
   • Microsoft may also delay or block codes if there is heavy compromised traffic from the current region or if unusual activity is detected. These issues resolve automatically after some time, so waiting and trying again later can help.
6. Try a different environment or network
   • If possible, try redeeming from a different device or network (for example, another PC or a different internet connection). In a similar Microsoft Rewards case, redemption worked when using a different environment, indicating a network-related issue.
7. If security info access is the problem
   • If access to some security info is lost but the password is known, sign in to the Advanced security options page, add a new way to sign in or verify, confirm it with a code, then remove outdated info.
   • If all security info is lost, start sign-in, choose I don't have any of these at the “Verify your identity” prompt, and follow the steps to replace security info. Be aware this can trigger a 30‑day restriction before normal sign-in is restored.

If none of the above resolves the issue, contact Microsoft Rewards support so the account and recent redemption attempts can be checked in detail.

References:

• Troubleshoot Microsoft verification code issues
• Microsoft Rewards - Unable to redeem Rakuten/Amazon points due to SMS verification failure - Microsoft Q&A
• Having problems getting text codes to confirm my account - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A