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How do I fix OneCustomer | Chat Support not opening a ticket

when I try to talk with the AI agent it says Hello! To be able to help you, I'll need you to sign in with a Microsoft Account or a Partner Center Account. Once you sign in, you will be prompted with a code that will require you to copy and paste into the…

Microsoft Partner Center | Other
asked 2026-05-29T22:38:59.43+00:00
Ethan James 0 Reputation points
answered 2026-05-29T22:39:18.6833333+00:00

AI answer

1 answer

Unable to connect MCP Server from AZ Faundry .

ErrorError encountered while enumerating tools from remote server: <URL redacted at support side>Details: Name or service not known <URL redacted at support side) Note: PII redacted at support side.

Foundry Tools
Foundry Tools

Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform

4,605 questions
asked 2026-05-11T17:26:57.47+00:00
KUMAR, ASHISH 0 Reputation points
edited the question 2026-05-29T22:03:35.0833333+00:00
Manas R Mohanty 17,270 Reputation points Moderator
1 answer

How to close the copilot tab?

I accidentally clicked the "copilot" tab on my CRM, and I can't figure out how to get it to close without having to switch computers. It gets in the way and takes up too much space on the computer. Any tips to get rid of this issue?

Microsoft Copilot | Other
asked 2026-05-29T21:39:10.3533333+00:00
Sadie Sherman 0 Reputation points
answered 2026-05-29T21:39:19.2033333+00:00

AI answer

1 answer

Outlook mailbox 'full' issue

Hi, I upgraded to Microsoft 365 via Google Play. My Outlook.com on the bottom left still says 6.6GB of 5GB used. But when I click on 'manage storage' it shows 6.6/100 GB used, OneDrive shows 6.6/100 GB, but I still cannot send emails. It says mailbox is…

Outlook | Web | Outlook.com | Email
asked 2026-05-28T09:37:09.31+00:00
ryan o'neill 0 Reputation points
commented 2026-05-29T21:16:54.13+00:00
Hornblower409 14,955 Reputation points
1 answer

Test outlines are not loading

I am trying to download the exam outlines for the Microsoft exams (Wxcel, Word, PowerPoint) but when I click download, they all say "not found"

Community Center | Not monitored
asked 2026-05-29T18:29:30.8933333+00:00
Evan House 0 Reputation points
edited the question 2026-05-29T20:31:58.71+00:00
JuliaMarvin 22,525 Reputation points Volunteer Moderator
1 answer

How to get my previously completed certifications

Hello, I only have registration IDs but unable to get completed certifications. I want those completed certifications.

Community Center | Not monitored
asked 2026-05-29T18:48:23.6666667+00:00
Harshini Sangadi 0 Reputation points
edited the question 2026-05-29T20:29:29.4633333+00:00
JuliaMarvin 22,525 Reputation points Volunteer Moderator
1 answer

How to download Office Home& Business 2024 after product key is entered and activated at Microsoft.com

A retail box of Office Home & Business 2024 1 PC/Mac was purchased and its product key entered under my credentials. It shows up under my account, Order History, Ordered within last 3mo. I don’t see a way of downloading it. Please help.

Microsoft 365 and Office | Install, redeem, activate | For education | MacOS
asked 2026-05-29T19:50:04.2366667+00:00
Lawrence Karlin 0 Reputation points
commented 2026-05-29T20:24:29.93+00:00
Lawrence Karlin 0 Reputation points
1 answer

Microsoft Graph /invitations suddenly rejects http://localhost inviteRedirectUrl

Hello, We use Graph POST /v1.0/invitations to invite external guest users into our Entra tenant. We use the B2B/external guest invitation flow, call Graph with a token, create the invitation, assign roles and let MS handle the invitation email. This…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-05-29T20:04:20.0266667+00:00
Boyan Tomov 5 Reputation points
commented 2026-05-29T20:14:20.0866667+00:00
Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
1 answer

Copilot Pro

Copilot Pro billing issue – cannot repurchase after cancellation – need entitlement reset

Microsoft Copilot | Other
asked 2026-05-29T19:26:05.28+00:00
Nevin Beckes 0 Reputation points
answered 2026-05-29T19:26:18.12+00:00

AI answer

1 answer

Outlook calendar issues after Windows 11 upgrade

I reluctantly upgraded to Windows 11 in December when a notice went out that unless done so, it would not be supported. I was afraid this was going to happen. This happens every time there is a major MS upgrade. I set an appointment in my Outlook…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-05-29T19:16:49.9833333+00:00
Maria Waddell 0 Reputation points
answered 2026-05-29T19:17:12.7066667+00:00

AI answer

1 answer

Team Access Issue using Microsoft graph API

My usecase is to perform below operations:   Create chatrooms with mutlipe users (reporter, assignee, default leads — so 4-5 members will be part of that Chatroom) Also, after creating CR - it need to post summary, desc from itrack to Chatroom …

Microsoft Security | Microsoft Graph
asked 2026-05-29T19:08:51.32+00:00
Ramalingam, Jayalakshmi 0 Reputation points
answered 2026-05-29T19:09:17.9233333+00:00

AI answer

1 answer

new service request

TALK TO SOMEONE OF NEED OF TENANT RELEASE OF MICROFOFT 365 FAMILY

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-29T19:02:59.6666667+00:00
CARLOS MARTINEZ 0 Reputation points
answered 2026-05-29T19:03:09.6766667+00:00

AI answer

1 answer

Change subscription plan

I want to change my subscription from family to single. How can I do that.?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-29T19:02:39.9766667+00:00
Dolores Whitfield 5 Reputation points
answered 2026-05-29T19:03:05.1166667+00:00

AI answer

1 answer

Cancelling Microsoft 365 Account

I am sharing my wife's Microsoft 365 account, can I close my account and still share with my wife's subscription or do I have to keep my Microsoft 365 account in order to share her subscription?

Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS
Microsoft 365 and Office | Microsoft Family Safety | For home | MacOS

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

50 questions
asked 2026-05-29T19:01:14.8533333+00:00
Larry Walper 0 Reputation points
commented 2026-05-29T19:03:00.35+00:00
Larry Walper 0 Reputation points
1 answer

Get already exists error when trying to set anti spam policy

I get the following error when trying to set up forwarding to an external account: |Microsoft.Exchange.Configuration.Tasks.ManagementObjectAlreadyExistsException|Hosted outbound spam policy 'COUSBC forwarding' already exists. Also I can't see this policy…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-05-29T18:32:01.9566667+00:00
Greg Jordan 0 Reputation points
answered 2026-05-29T18:32:19.67+00:00

AI answer

1 answer

organization id validation fail with provide additional documents but there is no where to upload them

My organization identity validation for AUL2 LLC failed with the message 'Please provide additional documents, but there is no upload option in the Azure portal. My identity validation ID is 20c90dc9-54ad-4d94-b1dd-061abb1cc817. I have my EIN letter and…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,268 questions
asked 2026-05-29T17:31:55.89+00:00
Chuck 0 Reputation points
answered 2026-05-29T17:32:05.8233333+00:00

AI answer

1 answer

Browsers won't clear cache for some pages

Windows 11, Surface Pro 9, Surface Go 3, and iPhone 15 Pro iOS26.5 My web site was recently updated. When I look at it with my devices (above), some of the pages don't show the changes. When others look at it, all of the changes show up for them. I have…

Microsoft Edge | Other | Windows 11
asked 2026-05-29T17:11:14.68+00:00
Sandra Fields 0 Reputation points
commented 2026-05-29T17:32:04.1866667+00:00
Viorel 127.3K Reputation points
1 answer

Inadvertently Copied Desktop To OneDrive

I'm attempting to close OneDrive by copying files and folders to a folder on desktop. In doing this I inadvertently copied my Desktop to OneDrive. I've created a tangled mess and truly need help in: 1). Removing The Desktop from OneDrive, 2). Moving all…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-29T17:04:17.22+00:00
MsAleea 0 Reputation points
answered 2026-05-29T17:04:37.8733333+00:00

AI answer

1 answer

How to get Copilot to auto generate suggestions when requesting an auto rewrite in MS Word?

For over a year, when accessing the auto rewrite feature in Copilot, it would provide three options to revise a sentence or paragraphin Word. It no longer offers this feature as it generates one response and inserts it directly in the document. If I…

Microsoft Copilot | Microsoft 365 Copilot | Development
asked 2026-05-29T17:02:46.5566667+00:00
Randy Bressler 0 Reputation points
answered 2026-05-29T17:03:00.8133333+00:00

AI answer

1 answer

how can I resend a confirmation about certification completion

how can I resend a confirmation about certification completion

Community Center | Not monitored
asked 2026-05-29T16:21:48.5333333+00:00
Siddharth Bansal 0 Reputation points
edited the question 2026-05-29T16:38:56.79+00:00
JuliaMarvin 22,525 Reputation points Volunteer Moderator