How can I contact the Complaints Department?

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Anonymous
2024-02-22T00:36:59+00:00

I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-02-22T22:17:01+00:00

    I have tried these avenues and have not had ANY success. The login details are not recognised. No account is associated with any of my email addresses, yet these charges came out three months in a row. I DON'T need to open a support ticket - which I have done so on my personal account but then was fobbed off because the charges were from the Business Microsoft 365. I want the COMPLAINTS or the LEGAL department because this is unacceptable.

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  2. Anonymous
    2024-04-16T13:16:36+00:00

    I need to complain. However everytime I open up a support ticket to be called, it is just closed by an agent. You can see it in the support history.

    I just want to get windows activated as I have a legitimate copy and ALL troubleshooting steps have failed. Why do agents keep closing my tickets without so much as messaging me?

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  3. Anonymous
    2024-04-25T20:57:41+00:00

    Thank you for sharing! I was on hold for hours at a time and transferred from one caller to another then cut off. This is looking more and more like it needs to be taken further.... and very sketchy business behaviour.

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  4. Anonymous
    2024-04-12T09:27:30+00:00

    I am having the same issue.

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  5. Anonymous
    2024-04-15T12:21:24+00:00

    I'm having the same issue since February 29th. I have an email stating that I would receive a refund in the next 30 days. I have since spent another 90 minutes on chat to no avail, have sent 15 emails to all concerned (5 staff + Microsoft Support) and no response. They are still regularly trying to take money from my account so have had to block them until I get my refund. Appalling customer service - how can I contact their legal team

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