How can I contact the Complaints Department?

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Anonymous
2024-02-22T00:36:59+00:00

I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-08-17T15:53:28+00:00

    This is useless advice.

    I saw your post and as you say raised a ticket making it clear my business wanted to lodge a formal complaint and receive answers about the terribly poor support experience we have been having on an unresolved issue since 27th June 2024.

    I was contacted back by an agent who proceeded to try to persuade me to "vote as a 5" on the phone and who told me to use a link: https://feedbackportal.microsoft.com/feedback  to complain formally.

    I had no doubt that the phone call was simply designed to deflect any complaint and as expected I have not received any answers to the complaint filed this way and the ticket has been closed down. Frankly Microsoft should be ashamed and embarrassed allowing such behaviour to happen.

    I am NOT using this link as it is for feedback onto public forums. Our company wanted to make a formal complaint about the blatantly poor support so far we have received on one of your defective MS365 products.

    So, how do we make a formal complaint having tried what you have suggested?

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  2. Anonymous
    2024-07-08T11:48:55+00:00

    I have tried so many times to get to the admin centre using the various links shown e.g by Sherry Chen. On each occasion I am asked to log in and it then tells me I cannot use a personal account but need to sign in with a business account. I DO NOT HAVE A BUSINESS ACCOUNT.

    How do I get in touch with Microsoft? Just give me a telephone number or an e-mail address. It is ridiculous to have no means of contacting Microsoft if you are unable to log in to a personal account.

    will someone at Microsoft please help NOW?

    Albert

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  3. Anonymous
    2024-08-13T15:07:18+00:00

    Can't get through to anyone. Been on hold for 15 mins. Worst experience with customer service in my life.

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  4. Anonymous
    2024-07-13T04:04:04+00:00

    Dear Microsoft,

    Your customer service staff Kal, has called me on numerous occasions to ans my qns instead of emailing me.

    First of all, its overseas call and its very expensive.

    Secondly, he called without solutions, its a waste of my time and money.

    Thirdly, why he cannot reply email instead, and has to keep calling?

    Previous rounds when he called with no solutions, I already told him overseas call is very expensive.

    Can you pls ans????

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  5. Anonymous
    2024-02-23T09:47:02+00:00

    Hi Novel,

    Please try to call he MS global hotline directly: Global Customer Service phone numbers - Microsoft Support.

    Regards,

    Sherry

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