To use Dictation, you need internet connection. Please make sure your connection is working.

Anonymous
2020-07-07T20:22:25+00:00

Hi

Users are getting the subject message when trying to use Dictate in Office 365 E3 subscription.

The internet is ‘working’, apps signed in with O365 accounts so there is seems to be either a security profile setting, proxy filter or firewall issue. A lot of searching and I found very little documentation on this message, and certainly cannot find a definitive answer as to what/if Dictation requires certain firewall ports open nor what security profile setting to check in GPO which may apply. 

The following TechNet article suggested reviewing O365 Org Settings and Privacy but anything relating to Speech seems fine.

https://social.technet.microsoft.com/Forums/en-US/8111bb05-c674-4c43-a841-cae849b6a064/office-dictate-word-quotto-use-dictation-you-need-internet-connectionquot-specific?forum=Office2016ITPro

These options are managed by the organisation but where do I look in the Admin portal to enable Dictate?

Any pointers welcome.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2020-10-09T01:08:54+00:00

    Same problem/error message.  Dictation did not work in Word or Outlook, did work in Powerpoint.  To resolve I restarted my system.  Go figure?

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  2. Anonymous
    2020-10-07T20:32:05+00:00

    Just to level set, this was my experience (my issue was dictation in Word; I *was* on the FAST ring - more on that in a minute):

    1. Dictation in WORD worked CORRECTLY on macOS (two computers), iPhone, and iPad
    2. Dictation worked in POWERPOINT on same computer/my user
    3. Dictation in Word worked fine for ANOTHER user account on the same Windows 10 machine (odd, right?)

    I deleted registry keys, logged out, and did a ton of other stuff. Nothing worked.

    After hours of working with Microsoft support, I gave up.

    Ultimately I did an ONLINE REPAIR, which...

    ... appears to have reverted me to the CURRENT channel (which is now, currently, build 13231.20262 - but wasn't when I had the issues)

    For now I'm staying away from Fast Ring/Beta channel.

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  3. Anonymous
    2020-09-22T16:51:25+00:00

    Thanks John. I did feedback earlier, but ultimately an online repair (reinstall) fixed it. 

    Then it broke the other user on same machime, but i can live with that.

    OH - and the office removal tool is completely unusable on Windows 10 due to security. Running as admin, disabling Defender, disabling firewall, booting in safe mode - all do not work. This is a CERTIFIED MICROSOFT TOOL.

    OH2 - Microsoft support does not have “20H2” as a valid version. That wasted 5 minutes arguing.

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  4. Anonymous
    2020-07-13T17:01:02+00:00

    Answer for the forum post:

    If using a web proxy filter for enterprise set-ups and running into issues with Dictation or other services, take a look at: https://docs.microsoft.com/en-us/office365/enterprise/urls-and-ip-address-ranges

    The section for Microsoft 365 Common and Office Online Service Area should include the needed 52.108.0.0/14 IP published but linking the page above in case anything changes.

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  5. Anonymous
    2020-07-08T02:16:34+00:00

    Hi Lee,

    Thank you for querying in this forum. We understand the inconvenience caused and apologize for it. And we will try our best to help you.

    According to your description, it seems that you cannot use Dictate feature in Office applications. And you encountered an error message. At the same time, you have searched a lot and you have tried the suggestions in the thread you provided to check network connection, firewall, Office network settings, and they work well.

    May I know if my understanding is right? If so, we have tested it on our side and we cannot reproduce the same situation as yours. We can use this feature without any problem.

    Given this situation, we have also searched a lot and we may find any related article to mention this error message. However, we still want to give you some suggestions below and hope that will help you:

    1. We noticed that you have checked network connection, firewall, Office network settings, and they work well. We’d also suggest you change another Internet connection to check if the same problem will occur. For example, you can use your phone’s connection by opening a hotspot to check if the same problem will occur. This will help you troubleshoot if it is caused by firewall or proxies.
    2. I suggest you try online repair to check the result, it may be related to the Office client: Repair an Office application.
    3. Please update your Office to the latest version to check if the same problem will occur. You can refer to this article: Update history for Microsoft 365 achieve the latest version of Office.
    4. At the same time, we have also searched a lot, and we found a related Group policy, you can refer to the suggestion Gregory for Microsoft provided. For your reference: Disable Office 365 Dictate

    If the same problem still persists after trying all suggestions above, to better understand your situation and test it on our side, could you provide the information below?

    1. Could you provide the Product Information and version of your Word? You can go to Word > File > Account and provide the full screenshot of Account page.
    2. To narrow down this issue is related to Office applications, we’d suggest you go to Word Online to check if the same problem will occur.
    3. We also noticed that you mentioned that uses have the same problem, to narrow down this issue is related to Group policy, may I know if all users in your organization have the same problem?
    4. Do all Office applications have the same problem?

    Best Regards,

    Sukie

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