This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
I am trying to recover my account.
I am trying to send the verification code to my phone number, however to do so I have to pass a "help us beat the robots" verification.
I successfully complete the verification but the process does not go to the next step.
There is no button to proceed and it does not automatically redirect to the next step.
I have tried on a desktop using opera, chrome and safari.
I have tried an android phone using the app, using the phone browser
I have tried on an iphone using the browser.
It gets stuck on "verification complete" every single time.
This function is completely broken.
It is extremely frustrating and I am not able to recover my account.
Attached is a screenshot
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am also facing the same issue from last 2 days please fix the problem
fast , in 1 day there are my exams and need to ligin in new pc so its not working please do something
I am facing the same issue.tried multiple time but same result.
Even don't know the microsoft team is knowing the issue and working on it or not.
Can we have option to talk with them.
Because the issue is happening since oct 29 2023. Not resolved yet
i also have this problem. I upgraded to a new phone in the last few months, I tried to access my emails just there and when I try to confirm my log in on the authenticator app, its just giving me a loop of 'your screen lock has changed'. When I try to reset my password, it just comes up with this to verify my account. There is no button to proceed or recover my account after this. I NEED access to this email address as it is my WORK email. Get this fixed!
Same issue here. I have tickets stored in my email account that I need to use tomorrow and the alternative account recovery method doesn't believe that I am who I say I am! Wrong day to change my phone!
did anyone solved it i also have this problem