Why are some people on Teams calls showing as a black screen?

Anonymous
2023-11-20T14:44:57+00:00

On Teams calls on new Teams, when on calls with multiple people, usually one or more of them are showing as a black screen. If I share screens, they will suddenly appear as normal on the side of the screen, so it's nothing to do with their camera settings or privacy shield.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-03-15T16:19:04+00:00

    I've had the same issue but turning HDR off for the screen where I was using Teams did the trick for me.
    I am using Windows 11 and you can disable HDR by going to display settings, click on the screen you want to edit settings then toggle Use HDR to off.
    Hope it helps.

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  2. Anonymous
    2024-02-20T08:32:47+00:00

    Hi All,

    I tried all those steps, no luck, same random black screens instead of faces. Working on a Lenovo laptop.
    The only fix is to Pin the speaker, as least the current speaker can be seen, but even this is not working for two different people pinned during the same call.

    Please fix it.

    Thanks!

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  3. Anonymous
    2024-02-16T16:27:25+00:00

    Having the same issue on a Lenovo system (no Dell software).

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  4. Anonymous
    2024-02-09T22:00:33+00:00

    Just had someone reach out saying the same thing today.

    See there is still no fix.

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  5. Anonymous
    2024-02-06T16:49:51+00:00

    Same problem on my side. It's not the issue of somebody not having their camera on or myself having it switched off or having it running in another app. This is a completely different bug on NEW Teams when some of the participants in a video call have their screens black. If there is a way, how to fix this, it would be great. It makes the app unusable.

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