Type Cover not Working but ...

Finally weighing in on this issue.

I have exactly the same problem with my Surface Pro 3.

After putting this on Reddit, Johnny redirected me to this thread.

I did some extra testing and what he says is correct.

So to quote myself:

"A month ago my type cover stopped working. Happened lots of times, so no problem, soft reset to uefi and normally it's good to go. However, not this time. Tried all common solutions but nothing. Full reset to the win10 image didn't help either. Even tried reset to the win8.1 image to be absolutely sure.

I tried a friend's type cover, same issue. He tried mine and it worked flawlessly on his surface."

On top of this, the battery drains extremely fast when in sleep mode, so these 2 issues are related to each other.

If I let my surface drain completely, beyond the level that the white "battery empty" icon flashes when you try to turn it on;

and then I connect the keyboard, plug in the charger and power on the device; the keyboard works flawlessly.

However, when I close the lid or when I disconnect the keyboard, I can't get it working again without letting the battery drain untill it is completely empty again.

I can reproduce this again and again. Works everytime when done like this.

I do hope that Microsoft takes it responsibility with this issue.

My surface is worthless now altough it never fell and was treated with utmost care.

This problem arose from one day to another and is clearly some type of hardware issue which should be covered by a warranty extension plan.

Microsoft, please deal with this issue and take your responsibility to replace faulty devices.

P.S.: I live in Belgium

This is hardware.

Some MVPs told me they need a firmware. Unfortunately I have a new Surface with few loads and I'm already with this big problem. This started with a firmware update hidden on July 22. Everything working normally, when you turn it off an hour and call the other day no longer works. This is not to bring a product into a Microsoft store.

I'm selling my Surface and I'm going to buy a Xiaomi notebook. I never buy a Microsoft product again!

None of these suggestions will help these customers.

What they all have in common:

1. they are outside the USA
2. the issue occurred after an update from Microsoft
3. no amount of wipe and reimage from downloadable media will fix this
4. if they drain/run down the battery, these type covers start working again
5. if the battery charges and they restart, they lose the typecover

functionality

6. no amount of installing/removing/deleting/reinstalling drivers fixes this
7. the two button reset does not work

are you saying that after you drained the battery completely until it shut down

because it was out of power and then plugged it into the wall that the type

cover started working?

or are you experiencing battery issues in addition to your type cover issue.

>>My type cover does not work and I left my surface aside the battery drained. I put it in the socket and the type cover worked.

1 - Battery is over.

2 - Press button on appears a white ball low battery.

3 - Leave the surface for some time without turning on. Leave about 2 hours unplugged.

4 - When the low battery white ball does not appear put in the energy.

5 - Power on Surface.

6 - Working Keyboard.

7 - Turning Surface Off

8 - Keyboard not working anymore 

For turn on you need to do the process again. Drain battery and turn on surface. Working Keyboard

Now I left the surface turned on with the keyboard working, I'll leave up to 100% battery and then turn off to see if the keyboard will work.