Type Cover not Working but ...

My Typecover stopped working a week or two ago. After finding that people were having no response from MS I bought a Brydge 12.3 keyboard for my Surface Pro 4.

In my search for an answer - before I found many others have the typecover problem - I took my Surface to a computer store and tested it. My typecover worked on their demo model, so it's not a typecover problem. Their demo typecover did not work on my Surface Pro 4.

The idea that MS will sell me a refurb Surface to fix a problem they have caused is laughable. Add to that I'm in Australia and we are not well supported by MS at all, and our exchange rate pushes the replacement cost way too high. I don't even know if they have a local replacement system as their phone help centre only responds to users with an annual assistance subscription.

What I've noticed now that I'm using the Surface with the bluetooth keyboard is that the battery runs down at race car speed. This was never a problem that I've been aware of since buying the unit early in 2016. So now I'm running some run-down checks to see exactly how fast it loses charge.

From what I read on this thread, the typecover problem and the battery drain problem are linked.

"2. I have not found anyone IN the US with this issue."

I live in Wisconsin, US, and I started to have the same problem about a year ago.  The problem is intermittent, and sometimes I can fix it by disconnecting and reconnecting my Surface Cover several times, but mostly I have to restart my SP3 several times to get it to work.  Sometimes while using my SP3 when the Surface Cover isn't working, I get a Blue Screen, and it restarts by itself several times, and then the Cover starts working.  Other times I don't even get a Blue Screen and it just suddenly restarts by itself, and usually the keyboard will work again.  I couldn't get it to work for the last several days, and then last night while the SP3 was in sleep mode, I heard it restart several times while the cover was closed.  This morning I woke it up, and the keyboard was working again.  By the way, when the keyboard doesn't work, neither does the touchpad.  The keys still light up like normal all the time.  And this all started right after a Windows Update, although I don't remember which one.

2. I have not found anyone IN the US with this issue.

I am in the USA. I have the problem. I also suspect it is due to a discrete automatic update. It is VERY frustrating to be searching for a solution after it's been a known issue for this long!!!!!

Can t belive big name like microsoft.

Don t care their customer .

Just a simple problem but they not fix for us .

What we can do now is move to another brand  no more microsoft what a let down

Microsoft does not care about some poor users of its hardware. Unfortunately my Surface is stuck, it was money thrown in the trash and into Microsoft's pocket. I sold my Lumia 930 and I'm with an iPhone 6 and the hardware difference is glaring. I already had an iPad and I was also very satisfied. I threw money away, and Microsoft does not care. Stop manufacturing something that will likely give headaches to many users.