Battery Drains While Shutdown

Your reports show Connected Standby is functioning so, it really isn't shutting down completely. I don't recommend this personally, but you DO need a reg edit to completely disable - http://toolofgod.com/problems-and-solutions/dis...

Unticking the fast startup alone isn't going to change much.

I don't personally se 10% drain over 24 hours as excessive, but obviously you do.. I'd create a restore point manually (you may need to turn on System Restore if it isn't on now) and then try making the registry change (but again, this is not recommended).

I'm old school, and Connected Standby was a huge change for me and took me quite a while to "embrace" since I'd always had computers where "OFF meant OFF".

Hope this helps (even if it isn't tied up in a bow nicely). Please DO mark as Answer if it was of assistance.

Guys..

This is my 2 cents worth.

It's frustrating. I purchased my Surface Pro 4 in May 2017.

It was a new unit and I was excited with it. Soon enough I realized that there was a serious flaw with the Battery Drain. I began to check and the Q&A went back as far as 2014 as I can see. Could be further back though. Same Q&A. I also tried all those suggestions given. NOTHING seems to work. So I am totally disappointed.  I'd probably just cut my losses and move on with another  brand. Sadly this series is NOT a thumbs up for me.

But I must say that I am very pleased wit ALL the other features available. It's only the battery drain thing. I cannot predict when I will be left high and dry and that is not good.

Sad Customer.

Brian E.

Two levels of sad - a) the fact it happens, and b) the fact we are just talking into the wind. What's the point of having these comments and forum boards when Microsoft doesn't give a ****? 

I have tried everything and thought I finally figured it out. But alas, the real issue is that the Surface Pro 4 does NOT shut down or hibernate properly. Even when I give it a few minutes before closing the keyboard (which I've changed in options to do nothing to ensure it doesn't interfere with the shutdown or hibernate process which I trigger using the windows menu).

Every time I shut down and get home, take my laptop out of my bag, the laptop is red hot because it's still ON.. that's despite SHUTTING IT DOWN and watching the screen go black and the keyboard lights go off before putting it into my bag. Something is seriously wrong. If the laptop stays ON in any form (background, sleep mode, or failed shutdown / hibernate) the battery will drain.

Someone at Microsoft has clearly f'd up the shutdown sequence and and is forcing the machine to ignore the user's intentions of switching it off - coz lord knows, what does the average user know? why allow the user to determine if the laptop needs to be switched off.. Microsoft engineers in their infinite wisdom have clearly determined that if there's some weird unknown background process that needs to continue, that this should override the shutdown process and negate a true shutdown. Nobody should have the ability to shutdown their own laptop - only a Microsoft engineer has that right.

User experience and customer-centricity comes a far second to the engineering needs. This is an epic fail, and the lack of response and resolution is just a big **** mess.

The competition is going to catch up, and as soon as a reasonable alternate brand comes up with a surface alternative, I'm changing brands.

Microsoft, you always come so close and then just completely drop the ball. It's like you really want to be second to Mac in terms of customer experience. You're just too big and important to give a crap about customers.

I realise there are many threads regarding Surface Pro 4 users experiencing severe battery drain issues during shutdown, but does anyone know if Microsoft intends to address this in an update in the near future? I've read that an update fixed it once before but the problem seems to be happening again for a lot of people. 

I got my SP4 in April 2017 and had no issues with it initially. The issue didn't start for me until I installed updates in December 2017 (9% drain while shutdown overnight - or completely flat after being shutdown for 3 days).

Thank you Marby for assisting me.

I do not know when the problem originally began, I can say for certain that I noticed the problem back in August of 2017.  I have performed the following but the problem still persists.

1. Updated all MS Windows updates
2. Downloaded and rand the Surface Diagnostic Toolkit on 14 Jan 2018.
3. Tried turning off WiFi before shutting down
4. Changed power settings to slow startup and shut down when closing lid or power button.

Please advise.

THX!

/Allan

Hi,

This issue could be related to either software or hardware failure. To isolate the concern, we’d like to ask you a few questions.

When did you start experiencing this battery issue?

What troubleshooting steps have you tried so far?

We look forward to your response so we could assist you accordingly.