Surface Pro 3 battery degradation

Anonymous
2016-05-11T07:37:37+00:00

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency). 

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

Surface | Surface Pro | Power and battery

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Anonymous
2016-07-26T21:31:16+00:00

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us. 

Thanks again.

Greg

Updated 8/29/16.

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  1. Anonymous
    2016-05-18T17:43:05+00:00

    I have a very similar problem and very similar Battery Report. I generally use a docking station but it seems like the battery issue might have started right after I switched over to the replacement power cord MS sent on the recall last month. Has anyone else had that experience? Any solution to the roller coaster battery performance? As I wrote this, mine jumped from 30% to 100% for no apparent reason. Thank you.

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  2. Anonymous
    2016-05-12T16:23:53+00:00

    Hello Kridsada Thanabulpong,

    Sorry to hear you are still having an issue. Unfortunately, at this point this would have to be handled by our Assisted Supportdue to it being a Warranty/Service issue because you have tried all of the troubleshooting.

    Best Regards

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  3. Anonymous
    2016-05-12T00:10:06+00:00

    HelloKridsada Thanabulpong,

    Thank you for reaching out to the Surface community. Sorry to hear you are having issues with your battery. If you do in fact have a hardware issue it would be a Warranty/Service related issue that you would have to contact Assisted Support to resolve if you do not have a Microsoft Store in your country. However, to try to determine what is going on with your Surface's battery please follow the troubleshooting steps in this link.

    Please reply with what steps you've tried and what the results were.

    Best Regards

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  4. Anonymous
    2016-05-03T02:16:57+00:00

    Dear all

    I got my Surface Pro 3 in Dec 2014, and now the battery only has 20 mins or less and the battery is dying

    Is this a problem with hardware or software update ?

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=a4646329-c22f-4da3-913e-31d9698c32aa)![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=1422cb85-c188-4c2a-8808-7e03fb1d764d)

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