Surface Pro 3 battery degradation

Anonymous
2016-05-11T07:37:37+00:00

I've been using Microsoft Surface Pro 3 for a year, and shortly after the warranty expired I noticed my Surface Pro 3 can only last about 1-2 hours after a full charge. At first I thought this was a problem with background process draining the battery so I disabled everything running in the background. It didn't helped. Then I found out about the powercfg utility and run powercfg /batteryreport on it, and this was the result:

A full charge capacity has degraded by over 80% in just few weeks and continue degrading. I tried to "recalibrate" the battery by doing full charge then full drain multiple times, and it didn't helped. Talk with Microsoft via chat support and they insist this was a software problem and reinstalled the driver and asked me to wait few days to see if things improve. Not only it didn't improved, but now my Surface can only last 30 minutes.

Few days after chat (today), I called Microsoft support and they were being extremely unhelpful. Insist that this was a software problem (which the chat support person already did) and it's "perfectly normal" for battery capacity to degrade. I insist that I've already done the software "fixes" and it didn't work and tell them this is definitely hardware problem, but the person on the phone tell me there's nothing I could do except to order the out of warranty exchange (which cost about $560 in my local currency). 

Is there anything else I should do? My country has no Microsoft Store which I could take the machine for them to take a look. Phone/online support were the only option, and none of them could understand the issue.

Surface | Surface Pro | Power and battery

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Anonymous
2016-07-26T21:31:16+00:00

Hello everyone,

Thanks for your continued patience here. We have now completed our testing of the update and it has passed our quality assurance process.

The update, “System Firmware Update - 8/29/2016”, is now available to install from Windows Update.

Before installing this update, ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station), disconnect any USB devices or external monitors, and check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar before you begin.

Once you install the update, please select Restart now (do not shutdown). After your Surface restarts, please manually restart it a second time to complete the process. For more information, please see our Surface Pro 3 Battery FAQ article.

If you’re having trouble charging your Surface, you get a low-battery error, or your Surface turns off when you unplug it, the steps in our Surface battery won’t charge article can help you pinpoint the problem. Should you need any further assistance, please contact us. 

Thanks again.

Greg

Updated 8/29/16.

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  1. Anonymous
    2017-10-03T10:37:09+00:00

    I wish everyone would contact the US Lawsuit that Migliaccio in Washington DC have been compiling - EVEN IF YOU ARE NOT IN THE USA CONTACT THEM!

    http://www.classlawdc.com/2016/07/26/migliaccio-rathod-llp-investigates-microsoft-surface-pro-3-battery-failures/

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  2. Anonymous
    2016-04-19T06:12:37+00:00

    I have experienced this case multiple times and I can't find out what happened

    I hit the power button and after 15 minutes, the computer will go into suspension mode (hibernate)

    and after several hours I found that the back of the machine stay warm,

    and I cannot wake it up - when I hit the power button again, I can see the monitor is on, and nothing showing up except a black screen

    I pushed power button for 10 seconds and force rebooting it,

    and then 30% of the battery is gone (100% sure something is running / stucked at background, but no way to find out)

    This is the battery report, the computer is (supposingly) suspended at 10:33:00 at 73% battery level,

    and wake up at 13:23:25, and almost 30% of battery is gone

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=2c923c76-9201-465c-8b51-79b56604bcad)

    And the powercfg can't log any activity for sure

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=57767344-729b-4b2b-b30f-5932217895c8)

    How can I prevent this? Does it related to windows update or what? Thanks

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  3. Anonymous
    2016-04-10T23:51:16+00:00

    I don't know what's up, but the battery life of the surface is horrendous, and it's getting quite annoying. I am simply browsing on the web with one tab, and the battery depletes much faster than it should, with nothing running in the background. I have also installed all updates. Is there any way I can have better battery life and be able to use my surface without it heating up?

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  4. Anonymous
    2016-03-17T11:04:39+00:00

    If you've been through everything at

    https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/surface-wont-turn-on-battery-wont-charge?os=windows-10

    then you need to contact support

    https://www.microsoft.com/surface/en-us/support/contact-us

    __________________________________________________________________________________________________

    Barb

    Windows Experience MVP

    My Blog - http://digitalmediaphile.com/

    Please mark as answered if this answers your question

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