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my brother just bought the surface pro 7, and initially the keyboard works, but after closing the type cover, once he returns, the keyboard does not work anymore, the driver cannot even be found. We tried all fixes, nothing except factory reset worked. It happened again today, a day later and we are perplexed. we cannot continue to factory reset every day for this keyboard type cover to work, what can be done??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft must be aware of the issues, otherwise why would they have such a liberal exchange policy only with the Surface. What they don't take into account is the huge inconvenience every time you have to change. What is also interesting is that of the 3 Microsoft forums I'm on, relating to this, there is not a word from any moderators besides the usual **** of run the diagnostics and exchange.
I’m unfortunately in this boat too. Two different type covers, same problem. Reinstalled windows and it worked theough set up then bricked as soon as the “installing device” pop up occured.
The problem for me is that the type cover will randomly stop working even when my device is on. So the shut down/hibernate thing wouldn't effect it - it doesn't matter what state the Surface Pro is in.
Hey, I notice one "funny" thing, don't hibernate surface always do a full show down.
For me is working since the last windows update, previously this method did not work as a workaround to force the driver load on the surface boot.
Is not a final solution or a great solution, but avoids the full restore and keeps my keyboard working.
Would be good to have a real root cause analysis of the issue from Microsoft, since the issue seems to be related with the way the OS is managing the keyboard driver.
Yeah, the Surface is definitely one of my worst tech purchases. Should have just bought a cheap HP laptop!
