Surface Pro 7 type cover stops working, driver disappears?

Anonymous
2019-10-26T23:50:07+00:00

my brother just bought the surface pro 7, and initially the keyboard works, but after closing the type cover, once he returns, the keyboard does not work anymore, the driver cannot even be found. We tried all fixes, nothing except factory reset worked. It happened again today, a day later and we are perplexed. we cannot continue to factory reset every day for this keyboard type cover to work, what can be done??

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

87 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-11-15T10:39:52+00:00

    Last driver update was in 2017

    Surface driver update information can be found here: https://support.microsoft.com/topic/surface-update-history-6036fff5-edec-c8ec-9796-a5633aac9488

    On my Surface Pro 3 I don't have this issue. I do however on my Surface Pro 7 even though it is regularly updated with drivers and firmware.

    Which Surface are you using?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-11-14T17:22:49+00:00

    Hi, when this will be resolved ??

    Last driver update was in 2017, every single user have this issue. Microsoft please dedicate team to resolve issue clearly caused by drivers/firmware !

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-10-09T10:16:45+00:00

    I'm in the same boat - the type cover works for anything between 30 seconds and 3 minutes after I reboot the Surface, then the driver 'unloads'.

    I've tried all of the troubleshooting steps, and had a replacement type cover under warranty but the problem remains. 

    I find it ridiculous that MS are not fixing this issue!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-09-24T13:18:32+00:00

    Today received new type cover( replacement). But unfortunately it's not detecting. Disappointment continues .......

    Regards,

    Amita

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-09-23T13:14:45+00:00

    Wondering why Microsoft is not ready to accept it's an software issue and telling customer it's hardware issue.           

    Exactly

    Was this answer helpful?

    0 comments