Surface Pro 4 Keyboard not working / type cover keyboard driver missing

Anonymous
2020-09-14T07:37:15+00:00

Hi.

I have a surface Pro 4 and the type cover keyboard is not working. 

The driver has gone missing (just shows HID keyboard device) so I can't do what the other forums have said an uninstall the driver.

I have installed the SP4 driver updates and still not working.

I also did the two-button restart and disabled/enabled the keyboard in UEFI. No joy. 

This is really frustrating. Other people have this issue: 

https://www.reddit.com/r/Surface/comments/df3ml4/sp4\_type\_cover\_driver\_missing/ 

I'm on 10.0.18632 Build 18632 MS Windows 10 Pro

Can anyone help with this?

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-02-02T09:07:58+00:00

    Happy to read that! At last, you have your Surface fully operative. 

    In my case, I tried to restore from 0 using the image downloaded from Micro$oft and it doesn't work. I don't remember if I tried to format the hard disc, but Install from USB image, and after that I tested keyboard on every update (as image was a old version of Windows 10), but still doesn't work.

    I am not sure, but probably doing a rollback doesn't "downgrade" firmware, only drivers. And maybe I2C devices could stay unreachable by S.O. 

    I understand that this things could happen, but the response of M$ is unacceptable. 

    Ruben

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  2. Anonymous
    2021-02-01T13:30:45+00:00

    Thanks for your response!

    I totally agree with you in sense of Microsoft does not care about this whole unpleasant situation, but for me it's seems to be a software problem that it can be solved doing rollback through the process I mentioned.

    Just to let you all 'updated', since my last experience of Formatting, Installing Recovery Image, Updates, Updates and so on, my Type Cover has returned and working properly right after updated to Version 1703 - OS Build 15063 -  just to highlight that before this recovery process, my previous build was 19042.

    Since then, I did put all automatic upgrades on PAUSE. 

    Hello Microsoft, please do something!

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  3. Anonymous
    2021-01-09T14:13:54+00:00

    HELLO!!!!???????  MICROSOFT?????????

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  4. Anonymous
    2021-01-09T01:58:12+00:00

    I've tried this multiple times...does NOT work

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  5. Anonymous
    2021-01-08T19:45:25+00:00

    I can't get an image because I get an error when I put in my serial number. The serial number you entered is not valid. Please try again.

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